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Gowri-Shankar - PeerSpot reviewer
Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable product with valuable customization feature
Pros and Cons
  • "Tidal Automation’s most valuable feature is customization. It can work and connect with any app."
  • "The product’s UI is outdated. They should work on this particular area."

How has it helped my organization?

Tidal Automation is a better tool than Redwood for enterprise-level applications. It is a stable tool and easier to integrate with any product.

We have a lot of custom-made applications within and outside our company. The product helps us connect with all of the applications in a better way than Redwood. It has in-built plugins enabling easy synchronization.

What is most valuable?

Tidal Automation’s most valuable feature is customization. It can work and connect with any app.

What needs improvement?

The product’s UI is outdated. They should work on this particular area. There could be better accessibility for the iPhone and other software similar to Redwood.

For how long have I used the solution?

We have been using Tidal Automation for five or six years.

Buyer's Guide
Tidal by Redwood
September 2025
Learn what your peers think about Tidal by Redwood. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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What do I think about the stability of the solution?

I rate the product’s stability a seven out of ten.

What do I think about the scalability of the solution?

We have to make minimal efforts to scale Tidal Automation. Its scalability is an eight or nine out of ten.

How are customer service and support?

The technical support services are good, but they should respond faster.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup process is straightforward. 

What was our ROI?

The product generates a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable in terms of the product’s functionality.

What other advice do I have?

I rate Tidal Automation an eight out of ten. It is a very good container if you are looking for a single enterprise-level scheduler to control the entire operation.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MaheshKumar6 - PeerSpot reviewer
Senior Analyst at Electronics For Imaging, Inc
Real User
Efficient with good automation and monitoring capabilities
Pros and Cons
  • "Tidal Automation is very efficient and can quickly automate most manual and repetitive tasks."
  • "Understanding and using Tidal Automation could be overwhelming for someone with minimal programming language."

What is our primary use case?

I am a part of the sales operations team which deals with the pricing of products, getting the pricing set-up up in the system, collecting sales data from sales teams from various geographies, converting the files to a consumable format of Excel, getting the data uploaded on to the database, connect the database to reporting and data visualization tools like Power BI which helps us build reports, dashboards, and analyze business trends.

All of these tasks include a lot of manual processes that take a lot of time and effort.

How has it helped my organization?

The data needs to be uploaded to the database every time new data comes in. It could be a single line item or a thousand line item, data upload needs to be done manually and the DB job needs to run later we refresh reports and dashboards so that the new data gets populated. And all the necessary changes are made to the reports before they are published to services.

This is just a part of the daily routine and just this itself includes a lot of manual intervention. Tidal Automation has made it so simple by using time-driven and event-driven job scheduling and management. A significant amount of time and manual effort is now saved without compromising on the quality of the outcome.

What is most valuable?

Workload Automation has become simplified by Tidal Automation.

Tidal Automation is very efficient and can quickly automate most manual and repetitive tasks. It helps you save a lot of time and provides highly accurate output with minimal or no scope for error. The software has capabilities of handling errors and detecting failures which is a great feature and an added advantage to its users. Tidal Automation has abilities to manage and monitor jobs across various platforms and it is easy to integrate with other applications and services.

What needs improvement?

The initial set-up of the Tidal Automation is a bit complex and time-consuming; this can be eliminated by fastening the set-up process by reducing the number of steps involved.

The software can be made more user-friendly by producing effective training modules for new users and beginners.

The tool downtime can be reduced.

Understanding and using Tidal Automation could be overwhelming for someone with minimal programming language.

The above are minor challenges I can across, the product is cool and provides great services, and have not observed any major issues.

For how long have I used the solution?

I've used the solution for less than a year.

What do I think about the stability of the solution?

The product is highly stable and will remain stable in the long run.

What do I think about the scalability of the solution?

I find the software very useful and solved most of the problems on my team. I believe Tidal will be a great competition to other automation software out there.

How are customer service and support?

My experience with customer service and support is great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

There were no automation tools used before.

How was the initial setup?

The initial setup is a bit complex.

What about the implementation team?

The initial setup was done in-house.

What was our ROI?

In terms of ROI, we have witnessed an:

  • Increase in Productivity by ~28%
  • Increase in Accuracy by ~8%

What's my experience with pricing, setup cost, and licensing?

Tidal Automation licensing comes at affordable pricing and it is worth the features offered.

Which other solutions did I evaluate?

Microsoft SharePoint and Azure were also evaluated.

What other advice do I have?

It's a great workload automation software that will simplify a lot of manual tasks.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Tidal by Redwood
September 2025
Learn what your peers think about Tidal by Redwood. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Abhishek Acharya - PeerSpot reviewer
Senior Software Analyst at Capgemini
Real User
Provides real-time insights with good task handling and useful automation
Pros and Cons
  • "The best feature is that it allows task scheduling based on particular occurrences, like the receipt of files, database updates, or system notifications."
  • "To better fit their unique needs, the solution should give more customization options."

What is our primary use case?

Our business frequently handles large volumes of financial transactions that must be handled accurately and quickly. Automating financial procedures like billing, invoicing, and payment processing with Tidal Automation can help cut down on errors and enhance productivity.

Additionally, Tidal Automation aids us in automating IT operations chores like software updates, server upkeep, and security patching. This can decrease downtime, boost system dependability, and enhance IT efficiency as a whole.

How has it helped my organization?

By automating tasks and facilitating the quick implementation of new processes, Tidal Automation is assisting our organization in adapting to changing market conditions, customer requirements, and other factors.

By lowering the possibility of errors and the costs that go along with them, this product can produce outcomes that are more accurate and consistent.

It enables us to concentrate on tasks that are more valuable, like procedure improvements, innovation, and customer service. As a result, workers may be more productive because they can accomplish greater tasks in quicker amounts of time.

What is most valuable?

Tidal Automation has personalized showcases that provide real-time insights into job execution, resource utilization, and other metrics. This feature can help users monitor and optimize their operations more effectively.

Additionally, it provides compliance and audibility features that let us keep track of and manage all actions done, as well as monitor and restrict access to private data. This might improve data protection and ensure that all legal criteria are met.

The best feature is that it allows task scheduling based on particular occurrences, like the receipt of files, database updates, or system notifications. This can ensure tasks are finished as required and in reaction to particular circumstances.

What needs improvement?

To better fit their unique needs, the solution should give more customization options. More options for personalization could make it simpler for users to modify the service to fit their particular processes and increase overall efficacy.

It should be capable of handling even more work and more difficult processes, which is beneficial in big organizations.

Overall, Tidal Automation is a strong tool for automating processes. However, there are ways to make the service better in areas like the ones on the list above.

For how long have I used the solution?

I've been using the Tidal Automation tool for five months now, and it's been a fantastic tool for automating our work tasks and allowing us to complete more tasks in less time. It increases productivity and reduces the need for manual intervention.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2041071 - PeerSpot reviewer
Scheduling Operations Engineer at a financial services firm with 5,001-10,000 employees
Real User
Direct adapters for important business applications make it easy for our users
Pros and Cons
  • "With other tools, you do not have the ability to schedule jobs on their own. You need to create a group and then assign everything to that group. Only then will the job be able to execute. In Tidal, you can schedule a single job and there is no need to create a group. That's what I like the most."
  • "The drill-down into details using the Graphical Views feature is a bit difficult and not that helpful. If you want to go into the details, you have to go to the Job Activity. Graphical Views is not that easy for getting that kind of information."

What is our primary use case?

We use it in our production environment. We use it to schedule and execute many jobs. It is used by multiple application teams within our organization, such as SQL, Unix, ETL platform, MFT, and our AWS team. Other application teams include front office, back office, and accounting. They all use the Tidal environment.

How has it helped my organization?

We use Tidal to connect to other resources and systems through many of its adapters, such as for S3, ServiceNow, and PeopleSoft. We use it to trigger jobs in those applications. The REST API is very easy. Our application users use it to create, rerun, or cancel their jobs. And if they want to update something in the database, they do it with the REST API. It's a good feature.

That direct integration to our applications means we don't need to do other integrations from other applications or create scripts for these integrations. The multiple adapters available for connecting to other software make it easy for users to use the solution.

What is most valuable?

With other tools, you do not have the ability to schedule jobs on their own. You need to create a group and then assign everything to that group. Only then will the job be able to execute. In Tidal, you can schedule a single job and there is no need to create a group. That's what I like the most.

There are other helpful features as well, like SLA monitoring and the data book so you don't need to maintain other documents.

We also use the Graphical Views feature because our end-users want to see how their jobs are being executed and to monitor flows. They want to see how a job flow is going or where it stopped.

What needs improvement?

The drill-down into details using the Graphical Views feature is a bit difficult and not that helpful. If you want to go into the details, you have to go to the Job Activity. Graphical Views is not that easy for getting that kind of information.

Also, the user interface could be much better. It's an old-looking UI. Tidal could be much more user-friendly and attractive. I think they are working on that.

Another change I would like to see is that when we face issues or bugs in Tidal, we don't get to the root cause. We are told by Tidal, "Just apply this fix pack and it will resolve the issue." But we need to know the root cause. What has caused that issue? That scenario can be improved and Tidal has to work on it. They should provide us with some root cause analysis about every issue because we have to provide the root cause to our organization. Without the root cause, it is difficult for us to identify the problem.

For how long have I used the solution?

I started working with Tidal, as an administrator, in April, so I have been using it for six to seven months.

What do I think about the stability of the solution?

In our non-product environment, it is not as stable for us as it is in our production environment. I'm not sure why it is like that.

What do I think about the scalability of the solution?

It is scalable. It has many features that other tools do not provide. It is very convenient to use and we can scale it up.

Tidal has been widely promoted in our company and we are getting multiple requests to onboard teams into Tidal. They are exploring it and giving us feedback. We pass the feedback to Tidal and then they provide us with enhancements. Our job counts are increasing, day by day.

We have 500 to 600 people using Tidal in our environment.

How are customer service and support?

Technical support is good except for the root-cause issue I mentioned. But they are always willing to help. When we ask them to join a bridge, they usually join it and they try to support us. They have good product knowledge and help us troubleshoot things on the calls.

How would you rate customer service and support?

Neutral

How was the initial setup?

We have two deployment models, making it a hybrid, because we have Tidal on-prem and Tidal for cloud as well. They are two different tools, but they are linked to each other. The cloud environment is based in different regions including US East and US West. We have Tidal in both.

The deployment was straightforward. It was not that difficult because we installed it in a Windows environment. It took three to four months because there was a process we needed to follow. We had a team of eight people involved.

There is some maintenance needed. Sometimes, we face issues with the Client Managers, which is the UI console for Tidal. We need to clear the cache monthly so that we do not face issues.

What was our ROI?

Our organization has been using Tidal for the past 10 to 15 years. That means it's a valuable tool.

What's my experience with pricing, setup cost, and licensing?

It's cost-effective because it is available at a low cost. That saves us a lot of money compared to other tools.

Which other solutions did I evaluate?

I have worked with IBM Tivoli Workload Scheduler previously and Tidal has many more features. Tidal is a low-cost tool and not expensive in comparison to other tools.

What other advice do I have?

The ease of use of Tidal for automating is moderate, if you have the proper knowledge and training on how to schedule a job. A new person will need some training on how to get a job scheduled in Tidal.

They have multiple new features coming up in the future. They are going to come up with repositories, for example. If you are going to use Tidal, I would recommend going through their documentation in-depth and only then start using it, so that you are aware of everything. When I joined, I was not experienced with Tidal, so I had to go through the documentation, and then I started working with our live production.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Developer at Capgemini
Real User
Help companies automate processes, increase efficiency, and reduce errors
Pros and Cons
  • "It is intended to enable large-scale automation environments, making it appropriate for companies with complicated processes and big data volumes."
  • "Some users have complained that the initial setup process is complicated and time-consuming, while others have suggested that the software could offer more freedom in customizing processes."

What is our primary use case?

Tidal Automation can handle batch processing task scheduling and implementation, decreasing errors and increasing productivity. 

Data handling and administration duties such as data merging, migration, and transformation can be automated using the program. It can also automate duties related to IT operations, such as software deployment, server upkeep, and backup and recovery. 

By automating procedures for data retention, audit records, and security controls, the software can help guarantee legal conformance. 

It can be used in a variety of sectors to help companies automate processes, increase efficiency, and reduce errors.

How has it helped my organization?

Tidal Automation automates time-consuming and repetitive chores, decreasing employee workload and increase productivity. 

It can also reduce error risk, enhance data and process quality and precision, and provide real-time tracking and alerting. 

It is intended to enable large-scale automation environments, making it appropriate for companies with complicated processes and big data volumes. 

Tidal Automation also offers sophisticated security features and compliance controls to guarantee the security of confidential data and processes. 

It can assist companies in streamlining processes, improving efficiency, reducing errors, and saving money, making it a useful instrument for groups of all sizes.

What is most valuable?

Tidal Automation automates time-consuming and repetitive chores, reducing employee workload and increase productivity. 

It can also reduce error risk, enhance data and process quality and precision, and provide real-time tracking and alerting. 

It is suitable for large-scale automation environments and offers sophisticated security features and compliance controls to guarantee the security of confidential data and processes. 

It can assist companies in streamlining processes, improving efficiency, reducing errors, and saving money, making it a useful instrument for groups of all sizes.

What needs improvement?

Tidal Automation is a complete automation program with an easy-to-use interface. However, it could be better in terms of user experience, customization, and cost. 

Some users have complained that the initial setup process is complicated and time-consuming, while others have suggested that the software could offer more freedom in customizing processes. 

Furthermore, Tidal Automation's pricing system may be a barrier for some companies; therefore, the software should consider providing more flexible pricing choices or discounts for smaller businesses.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at Capgemini
Real User
Helps create, modify, and navigate workflows
Pros and Cons
  • "The best feature of Tidal Workload Automation Software is its ease of integration with other systems, including ERP, CRM, and BI tools."
  • "The current user interface of Tidal Software is functional. However, it can be improved to make it more intuitive and user-friendly."

What is our primary use case?

My primary use case for using Tidal Workload Automation Software is its ability to handle job scheduling and automation. The software allows organizations to schedule and automate tasks across multiple platforms, applications, and systems, which helps in reducing manual intervention and improves efficiency. 

It can automate millions of jobs at very ease without any downtime. The software manages the workload very effectively. 

It provides real-time visibility into workload status and ensures that resources are being used for high-priority tasks.

How has it helped my organization?

Tidal Workload Automation Software helps organizations manage complex workflows, applications, and infrastructure in a more streamlined and effective manner.

Tidal Software also provides audit tracking and compliance reporting, allowing organizations to track job execution, changes, and approvals. Overall, it improves the compliance and governance of the organization.

The software can automate business processes such as financial reporting, order processing, and supply chain management which improves efficiency and increases productivity.

What is most valuable?

The best feature of Tidal Workload Automation Software is its ease of integration with other systems, including ERP, CRM, and BI tools. It allows users to automate workflows across multiple systems. This feature helps in simplifying complex workflows, minimizing manual efforts, and reducing errors. 

Another powerful feature is its job scheduling. This feature helps in optimizing the execution of workflows, minimizing delays, and ensuring that all the processes are completed on time.

The software also enables the users to create, modify, and navigate to the workflows at ease using its Visual Workload Automation feature.

What needs improvement?

The current user interface of Tidal Software is functional. However, it can be improved to make it more intuitive and user-friendly. This could include better navigation, more information dashboards, and customizable views.

For the next release, the software can be more involved with integrating machine learning and artificial intelligence capabilities that could enable the software to make more intelligent decisions and optimize workload automation based on historical data, user preferences, and other factors.

For how long have I used the solution?

I have been using Tidal Automation Software for the past year.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Madhu Bk - PeerSpot reviewer
ServiceNow Developer at Accenture
Real User
Good handling features, offers a platform-independent software, and is flexible
Pros and Cons
  • "Tidal integrates with other third-party systems, which makes it easy to connect and exchange data."
  • "Initially, it is complicated to understand the functionalities as there is limited product documentation."

What is our primary use case?

Tidal has a great Interface that is user-friendly and easy to use.

It automates loads of tasks and complex workflows. 

The solution has increased efficiency and decreased manual interventions, which results in accuracy and productivity. 

One of the outstanding features is its flexibility; we can automate tasks of all sizes and complexity. 

Tidal integrates with other third-party systems, which makes it easy to connect and exchange data. 

Alert and notification features enable the user to know the status of the task.

How has it helped my organization?

It has simplified the complex workload by automating a huge number of tasks. We can configure and design even without coding knowledge. 

Tidal is a platform-independent software, which can be accessed in any browser. 

Error handling feature is amazing in Tidal, this improves business efficiency. A user-friendly interface makes users learn and navigate different modules quickly and effortlessly. 

Tidal is a valuable asset to our organization and will highly recommend it for implementation in businesses.

What is most valuable?

Tidal is versatile and a powerful automation tool. It has helped to streamline our business and improve the efficiency. It has reduced resource utilization and helps to automate tasks without any manual effort. 

It has great monitoring and managing features that track and respond to dependencies. Errors are identified and notified by the error handling functionality. It fixes the issues automatically, and error downtime is reduced - minimizing the failures.

What needs improvement?

Initially, it is complicated to understand the functionalities as there is limited product documentation. The setup and configuration of the software is a bit complicated. Providing the training videos for all the modules would be appreciated and It helps to gain more knowledge and understanding of the product. 

Support and assistance of the software should actively provide more service to end users. 

While performing the integration with other third-party systems, we experienced a lag and found it to be slow in performance

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Venkatesh Sunkara - PeerSpot reviewer
Software Engineer at Accenture
Real User
Offers dynamic job scheduling with role-based access control and a centralized platform
Pros and Cons
  • "Tidal Workload Automation Software provides the ability to quickly adapt to changing business requirements."
  • "Tidal Software interface could be more intuitive and user-friendly."

What is our primary use case?

Tidal Workload Automation Software is primarily used for scheduling, monitoring, and managing critical business and IT workflows across an organization's IT infrastructure. 

This software automates the execution of various workflows, including batch jobs, data transfers, file processing, and application integration, among others. 

The software provides a centralized platform for managing and automating crucial business processes such as report generation and customer service operations. The software can be used in a variety of industries, including finance, health care, manufacturing, etc.

How has it helped my organization?

Tidal Workload Automation Software helped my organization to reduce operational costs by streamlining processes, eliminating errors, and minimizing the need for manual intervention. Additionally, automating tasks reduces the need for hiring additional personnel, which can result in significant cost savings.

Tidal Workload Automation Software provides the ability to quickly adapt to changing business requirements.

The software helps organizations to easily modify workflows to accommodate changes in business processes, and it can dynamically allocate resources based on changing workloads.

What is most valuable?

Tidal Workload Automation Software provides Role-based access control, ensuring that only authorized personnel can access sensitive data and workflows. This feature is essential because it helps organizations maintain security and compliance with industry-specific regulations.

Tidal Workload Automation Software offers dynamic job scheduling, allowing organizations to locate resources based on workload demands. This feature ensures the resources are efficiently utilized, which helps in improving the organization's productivity.

What needs improvement?

Tidal Software interface could be more intuitive and user-friendly. I felt a little difficult to find the features I need. A more streamlined interface could help improve usability.

With cyber threats increasing rapidly, Tidal could benefit more by improving the security features such as encryption and access controls.

Tidal software could be of more advantage if it gets integrated with popular DevOps tools such as GIT, Jenkins, and Docker could help to streamline workload automation and accelerate application development and deployment.

For how long have I used the solution?

I have been using the Tidal Workload Automation Software for the past 1.1 years.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Tidal by Redwood Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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Buyer's Guide
Download our free Tidal by Redwood Report and get advice and tips from experienced pros sharing their opinions.