Trend Micro Smart Protection Reviews

When one of our organization's clients opts for the whole suite of Trend Micro products, including DDS, Deep Security, and EDR, then Trend Micro Smart Protection also serves as a fruitful and usable for them when troubleshooting or tech assistance is required.

We recommend and promote Trend Micro Smart Protection to our company clients because, with this solution, they can have immediate tech support instead of waiting a day or two to solve any issues. 

The products of Trend Micro Smart Protection Suite are designed in a way such that most clients will need to utilize all of them at some point. The major goal of Trend Micro Smart Protection is to protect the client's environment with endpoint security. 

The dashboard or console of Trend Micro Smart Protection should be easier to comprehend. If the product console is made more intuitive, users will not have to undergo training before using Trend Micro Smart Protection.  

I have been working with Trend Micro Smart Protection for three to four years. 

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. I would recommend the solution mostly to enterprise-grade companies, as small and medium organizations may hesitate with the affordability. 

Trend Micro Smart Protection has two different kinds of support. One is cost-free, but it requires a user to go through different levels and wait in a queue to avail of support, which is time-consuming. The other kind of support is purchased, and tech support can be availed immediately from the Trend Micro support team. 

The initial setup can seem simple for a support engineer or tech professional with experience with similar solutions from different vendors, but not for others. If the deployer receives training regarding Trend Micro Smart Protection, it would be helpful for them. 

Trend Micro Smart Protection is more costly than competitor solutions, including Kaspersky, Symantec, Bitdefender, and McAfee. I would rate the pricing an eight out of ten. 

I believe Trend Micro Smart Protection is much more robust than Kaspersky EDR. At our company, we work with both Trend Micro Smart Protection and Kaspersky EDR; we have witnessed them integrate and operate in varying environments, and the results claim that Trend Micro Smart Protection is a better solution. 

Threat protection is a valuable feature of the product. One vital aspect of Trend Micro Smart Protection is the release of frequent updates so that any DDoS attacks can be blocked. 

In our company, we have found the integration capabilities of the product to be flawless, as it integrates easily with almost every third-party product. Our organization mostly deals with the on-prem version of the product, but I believe the vendor offers a hybrid version as well, which can be used both in the cloud and on-prem. 

I would rate Trend Micro Smart Protection as nine out of ten overall. I would definitely recommend Trend Micro Smart Protection to others. 

Trend Micro Smart Protection is used for malware analysis. Trend Micro Smart Protection is integrated with the XDR Vision One.

Trend Micro Smart Protection has good features like malware analysis, C-to-C connection and detection, workbench, auto security play with features, and lots of DDI features.

We can create security playbooks from our detected workbench for future detection in XDR Vision One. Suppose an error happened in the past, and we created a security playbook for this event. The next time this event happens again, the security playbook can detect the error and notify the incident responder.

The solution's device control options are not too beneficial. If I block USB detection, all USBs, including the non-storage devices or any other devices, are blocked. These are the issues with Trend Micro Smart Protection.

I have been using Trend Micro Smart Protection for eight to nine months.

Trend Micro Smart Protection is a stable solution.

Trend Micro Smart Protection is a scalable solution. More than 500 users are using the solution in our organization.

Trend Micro Smart Protection's initial setup is easy. The agent is pushed by any PDQ software at the client end, and just one click is required for installation. All endpoints are connected with Apex One Central, and Apex One Central is connected with XDR Vision One and Trend Micro Smart Protection.

If I have 600 endpoints, I can push 600 agents by PDQ in one go within two to three days. XDR Vision One and Trend Micro Smart Protection require two to three hours because it's a cloud-based solution. If we seek the help of Trend Micro Guide, we can deploy XDR Vision One or activate the Vision One license on the cloud. This is not a long procedure, and installing XDR Vision One and Trend Micro Smart Protection takes approximately two to three hours.

Overall, I rate Trend Micro Smart Protection a six out of ten.

The solution is used to give technical information to the customer. 

Trend Micro is easy to use and it has good security features. 

The pricing of the solution can be improved. 

I have been using Trend Micro Smart Protection for one year. 

It is a stable solution. 

It is a scalable solution. 10% of my total customers are using the solution. 

The initial setup is straightforward. The deployment takes a day to complete. One engineer is enough for the maintenance. 

A consultant was required to implement the solution.

A yearly price has to be paid. I rate the pricing an eight out of ten. 

The solution is easy to use and deploy. I recommend the solution. Overall, I rate the solution a nine out of ten. 

We are a solution provider and we are pitching this product to our enterprise clients. These include organizations in the financial and banking sector, as well as other industries. We are focusing on endpoint protection.

It sure did. We see major improvement in terms of slowness of machines / computers and blocking more ransomware than any others i have seen.

Trend Micro has several features that help to distinguish it from other vendors, especially Kaspersky. These include:

• There is a choice of deployment between cloud-based and on-premises.
• Endpoint protection includes DLP capabilities.
• The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions. It helps to thwart ransomware attacks.

This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it.

It would be helpful to have vulnerability scanning and patching built-in. It is available as a separate product and including it would be a good selling point. However, if it is very heavy when running on the end-users computers then it is going to backfire.

I started working with Trend Micro Smart Protection three or four months ago.

This is not a new product and it is very stable, although one of our engineers found a bug, which was reported to Trend Micro.

This is a scalable solution. There are some enterprise-level clients with 6,000 or 8,000 licenses. In my experience, I have not seen any endpoint products that are not scalable. 

We have approximately 140 clients who are using Trend Micro products. These are products with a security purpose that is very specific and I am not sure how many are using the Smart Protection Complete solution.

I have not personally contacted technical support.

Prior to this, I was very committed to Kaspersky. In the past ten years, 70% of the endpoint protection market has been captured by Kaspersky. Before that, it was Symantec. I also have experience with solutions from Bitdefender, McAfee, and Sophos.

I think that Trend Micro is already quite strong against Symantec and Sophos. With respect to Kaspersky, they do not have and endpoint DLP solution, it does not have a choice of deployment model, and the sandboxing is not as proactive. That said, I feel that Kaspersky is the biggest competitor. It is a more mature product in Pakistan and I have different clients who are using each of these solutions. Overall, they are not much different in terms of features.

The initial setup is very straightforward. 

It takes a much shorter time to deploy compared to any other product that I have worked with. As an example, I have one client who purchased 150 licenses. The choice was made to deploy it to the cloud. From start to finish, with the configuration and fine-tuning, it took between four and five hours.

I would estimate that the deployment takes between 30 and 40 minutes unless you face some kind of unprecedented difficulty in your network that is not related to the endpoint. The length of time also varies depending on how big the network is and how ideal the situation is. Sometimes, for example, you need end-users to turn off their computers.

Well since we are the vendors and implemented and deployed on client side many times, i would say you definitely required highest level of expertise.

In a longer term, you definitely get your money worth spending on Trend Micro product.

Licensing module is more or less as any other AV. However, they are on little expensive side compare to other products but i believe it is worth it because of the features and quality of the product.

Yes, i have evaluated kaspersky, Symantec and bit defender.

There was a big gap in the availability of this product in Pakistan from 2009 to 2017. There was simply no presence of Trend Micro. In 2017, they hired people and they started a local distributor that included a technical team. With the backend support here, it has strengthened the market.

When we demonstrate this solution to potential clients, we conduct the demo on the cloud. However, we leave the option to them whether they want an on-premises or cloud-based deployment. Organizations and banks in the financial sector in Pakistan generally do not use cloud-based solutions at this time.

That said, my advice for anybody who is implementing this solution is to use a cloud-based deployment. It is much easier to administer because you have access to the dashboard from anywhere at any time. Also, if it happens that they do require technical support then it is easier to give access to the vendor's support team. Otherwise, it will take longer to resolve the issue.

Nothing is perfect and there is always room for improvement.

I would rate this solution an eight out of ten.

The tool detects trends in endpoint switches and includes other protection modules, such as behavioural protection. These can be integrated into identity research for investigating particular incidents.

What I like about Trend Micro Smart Protection is that it detects unknown threats that are not visible on other platforms. It catches low-hanging threats, such as certain binary downloads, that aren't flagged by other tools.

For example, a download might not be marked as malicious, but the tool will detect and flag it based on its behaviour if it tries to connect to a server. The tool has also improved our visibility. 

Sometimes, the tool bases its actions on behaviour, and we lack a policy learning mechanism. If Trend Micro Smart Protection introduced an AI model, its protection capabilities would be enhanced. I used a different browser once, which may have prevented protection. Another time, our own ISP was added to the blacklist, and it took the support team two business days to resolve it.

I don't know how many other people are using it, but the ecosystem has one drawback. If you have other Trend Micro products, they will generally work well. However, when integrating with other tools, there can be some issues. For example, we have another product from Palo Alto for XDR. While the integration process is straightforward, sometimes, there is a delay in triggering incidents or actions for protection.

The solution is stable. 

I rate the solution's overall scalability an eight out of ten. 

The tool's setup is easy. 

The tool's licensing costs are yearly. 

The solution correlates with the firewall and other systems to give a better view of multi-layered protection.  Its integration with other systems is straightforward. I rate the overall solution a nine out of ten. 

The product primarily protects PCs and their data, with additional use of device control features.

The customers benefit from enhanced PC protection, data security, and effective device control.

The platform features for device protection and control are particularly effective. 

Smart Protection works well within our network, but we face limitations when PCs operate outside our network. Enhanced capability to detect and protect against various malicious programs would be beneficial.

We have been using Trend Micro Smart Protection since 2016.

The product is stable.

The platform is scalable up to over 1000 nodes, accommodating new branch offices seamlessly.

We also use Sophos for its affordability in server security, while Trend Micro excels in PC protection.

The initial setup is straightforward, with testing done in advance to ensure smooth production deployment. Its implementation in a testing environment takes about two weeks, with production requiring about one and a half days. We have a team of seven engineers dedicated to setup and monitoring. 

The product maintenance is relatively easy.

We've observed the product ROI within a couple of years.

The product pricing for PCs is reasonable, but server security can be expensive.

I recommend the product especially for small to medium-sized enterprises seeking robust endpoint protection. Ensure it aligns with your organization's security needs and integrates well with existing infrastructure. 

Endpoint security is crucial, complemented by network security measures and robust data protection policies.

I rate it an eight. 

We are primarily using this solution for protecting endpoints and servers, which includes schedule scanning on weekly basis. Also using web reputation services for actively blocking any malicious website at user end.

Primarily, we are using this solution for protecting endpoints and servers as well. This solution is a part of our multi-layers security for browsing internet.

we use this endpoint protection to protect our endpoints using behavior and signature-based analysis. We are not totally dependent on Trend Micro, but it is part of our multi-layered protection approach.

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service. They have a very good web reputation service.

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients we need to have officescan and for server we need to have deep security from trendmicro.

Improvements need to be made so that detection is more behavior-based, rather than signature-based. The behavior analytics is there but it needs to be more advanced. Ideally, I would like to see completely signature-less threat detection.

We have been using Smart Protection Complete for more than six years.

This solution is very stable and provides all of the protection that we are expecting. We can trust this product and are using it for each and every client. In fact, this endpoint solution is used for everything.

Scalability is not a problem. We have more than 2,000 clients who are using this solution and 10 to 15 of them are administrators.

The technical support is excellent. I have not seen this level of support from any other vendors.

We used to use a solution by McAfee but we switched because of the support. It was not matching our criteria at that time, although now I know they improved.

I would not say that the initial setup is easy or difficult. It does require some expertise, so it is not easy. It is difficult in terms of management.

The length of time for deployment depends on the number of clients. With more than 2,000 clients, our deployment took almost one and a half months. We have six people, two engineers and four technicians, who were involved in the deployment.

We are always evaluating other products and comparing them to Trend Micro. Between 40% and 50% of these products rely on a signature-based detection method, while there are a few that depend totally on behavior analysis. We are always looking for next-generation antivirus solutions.

I recommend this product as it can be first line of defense for any organization with excellent features, like behavior monitoring, machine learning, and others...

Overall, this product is very good, although there is still room for improvement.

I would rate this solution a nine out of ten.

I use the solution in my company for EMS Consulting, which operates as Salesforce's implementation partner.

No online encryption or cloud services are available for the tool, so my company has to install it mostly in an on-premises environment. Encryption or cloud services need to be made available in the product.

Maintenance of databases on a product deployed on an on-premises model is difficult. Nowadays, no one wants to maintain databases on a product deployed on an on-premises model, and they prefer a cloud-based tool.

The product should support a few DLP features and a few more applications. Google and Microsoft currently offer DLP applications.

I have been using Trend Micro Smart Protection for three to four years. My company is a customer of the product.

It is a stable solution.

Scalability-wise, I rate the solution a seven out of ten.

My organization can be described as an SMB company.

My company has access to Trend Micro's partner support.

I rate the technical support a ten out of ten.

Positive

My company has experience with Symantec. My company moved from Symantec since it does not offer all the features, like DLP in application security features.

The product is easy to deploy.

The product's deployment process takes time since my company has not opted for managed services.

The solution is deployed on an on-premises model.

Trend Micro is for SMBs, and it is one of the best products when compared to the other solutions in the market, like Palo Alto. The product is not very expensive.

Trend Micro Smart Protection has improved our company's endpoint security posture since it is useful for web security. Trend Micro's zero trust strategy is also helpful, as it works in hybrid, cloud, and on-premises environments.

My company still faces challenges with the product, and I feel that the product needs to be upgraded more in order to be more effective against malware attacks.

For threat detection accuracy and its impact on our company's security operations, my company has access to a firewall, a separate team, and everything else that is required to deal with cyber attacks.

The product is really good for SMBs, especially for businesses with budget constraints.

I rate the tool a six out of ten.