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Trend Micro Smart Protection vs WatchGuard EPDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
Many users saw ROI with Trend Micro Smart Protection, notably long-term, despite one user not observing value yet.
Sentiment score
4.0
WatchGuard EPDR offers strong ROI through streamlined endpoint management and quick deployment, despite cost concerns in Latin American markets.
I can say that knowing you have a product like WatchGuard EPDR that's working 24/7 to help protect students in a school is good for ROI.
 

Customer Service

Sentiment score
5.1
Trend Micro Smart Protection's customer service varies, with quick premium support and slower response times for standard and regional support.
Sentiment score
6.1
WatchGuard EPDR's customer service is praised for knowledgeable, responsive support with direct developer access and reliable solutions.
The agent is very light, and it doesn't cause any issues on the machine.
They create a case, tell me to refer to articles, and if not resolved, they take a remote session to solve the issue.
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance yearly.
 

Scalability Issues

Sentiment score
8.0
Trend Micro Smart Protection is highly scalable, supporting diverse businesses and users with seamless expansion across various sectors.
Sentiment score
6.5
WatchGuard EPDR is highly rated for scalability, supporting organizations with up to 800 users effectively and efficiently.
 

Stability Issues

Sentiment score
7.7
Trend Micro Smart Protection is stable and reliable, with few performance issues, although Windows compatibility may vary.
Sentiment score
7.9
WatchGuard EPDR is praised for its stability, reliable performance, and efficiency in threat management, meeting user expectations consistently.
It is very stable with no hanging problems.
The stability is approximately a seven to eight out of ten.
 

Room For Improvement

Trend Micro Smart Protection needs improved insights, management, pricing, support, integration, resource usage, compatibility, compliance, and security features.
WatchGuard EPDR in Latin America is pricey, with limited compatibility and features needing improvement for broader system support.
We've experienced compatibility issues with Windows endpoint protection.
Other firewalls allow adding categories and in-app controls which WatchGuard currently lacks.
Panda Adaptive Defense 360 is not compatible with certain network devices like access points, switches, or routers, which would be an area for improvement.
I would prefer to see some features such as AI in antivirus solutions.
 

Setup Cost

Trend Micro Smart Protection's cost, ranging from 50,000 to 6,000 Euros, is often justified by its features and discounts.
WatchGuard EPDR is seen as affordable and offers good value, competitively priced against brands like Sophos and Palo Alto XDR.
However, their pricing is comparable to CrowdStrike.
It is worth the money and provides good return on investment.
The pricing is slightly high, but the product quality justifies it.
Regarding pricing, I am not sure because I did not compare it with other antivirus; maybe it is pricey.
 

Valuable Features

Trend Micro Smart Protection offers robust security features, praised for integration, user-friendliness, scalability, and reliable threat prevention capabilities.
WatchGuard EPDR offers zero-trust, AI monitoring, ransomware protection, and integration with firewalls, emphasizing real-time insights and patch management.
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
The cloud of WatchGuard lets me see all my devices, updating me to minute levels with detailed information, such as patch status and vulnerabilities.
It prevents issues with Trojans and encryption Trojans, providing efficiency in network oversight.
What is really great about Panda Adaptive Defense 360 is its console in the cloud, and it can keep the inventory of software in the PC.
 

Categories and Ranking

Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
31st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
44
Ranking in other categories
No ranking in other categories
WatchGuard EPDR
Ranking in Endpoint Protection Platform (EPP)
11th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
35
Ranking in other categories
Endpoint Detection and Response (EDR) (13th)
 

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Trend Micro Smart Protection is 0.7%, up from 0.5% compared to the previous year. The mindshare of WatchGuard EPDR is 2.0%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.
PaolaLamura - PeerSpot reviewer
While being easy to manage and create reports, the tool also offers a good UI
I rate the ease of use and management of Panda Adaptive Defense 360 an eight on a scale of one to ten. The tool's ability to provide information about the vulnerability is the most impactful feature of the product that has an impact on our company's security posture. Speaking about scenarios where the solution effectively prevented the security breach, I would say that our company sees how the tool blocks when our customers accidentally click on some malware, after which it quarantines that file. My company makes a playbook with the SOAR tool that Panda Adaptive Defense 360 uses to block and isolate attacks. In our company's system, if there is a big event that occurs, then to block the endpoint, we use SOAR with Panda Adaptive Defense 360 to block and isolate attacks or threats. The solution's real-time monitoring has improved our company's ability to detect threats if we use it in our company with Panda SIEMFeeder. Only if in my company there is a need to do some research, prepare a report, or if we want to change the policy, so it is not very often that we use the visualization part of the tool in our company. The reporting and analytics part of the tool has helped with the decision-making in our company since we combine different kinds of logs and situations from different ingestion logs, and we can configure a specific alert. In my company, we use the tool's data search functionality if required to check the information we need. Presently, our company uses the configuration alert and SIEMFeeder in our system. I rate the tool a nine out of ten.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
12%
Performing Arts
10%
Government
6%
Computer Software Company
14%
Comms Service Provider
12%
Hospitality Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I'm not involved in licensing, so I have no idea of the cost. However, their pricing is comparable to CrowdStrike. None of these solutions are cheap.
What needs improvement with Trend Micro Smart Protection?
The dashboard could be easier to manage. We've experienced compatibility issues with Windows endpoint protection. More support for malware and botnets would be beneficial.
What do you like most about WatchGuard EPDR?
The product's most valuable features are the zero-trust application service and its capability to detect threats and attacks.
What is your experience regarding pricing and costs for WatchGuard EPDR?
I think the pricing is normal because we subscribe for three years. Regarding pricing, I am not sure because I did not compare it with other antivirus; maybe it is pricey.
What needs improvement with WatchGuard EPDR?
I have no idea if I use some automation functions. I can't find any disadvantages; maybe that is because many companies haven't used it. I would prefer to see some features such as AI in antivirus ...
 

Also Known As

Trend Micro Smart Protection Complete
Panda Adaptive Defense 360
 

Overview

 

Sample Customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd
Find out what your peers are saying about Trend Micro Smart Protection vs. WatchGuard EPDR and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.