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Trend Micro Smart Protection pros and cons

Vendor: TrendAI
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Trend Micro Smart Protection effectively integrates with other products and offers powerful endpoint security, ensuring user protection once installed.
Its key features include behavior monitoring, behavior analysis, and a reliable web reputation service that enhances security measures.
The integration capabilities extend to seamless connections with third-party products and services, simplifying management processes.
The AI capabilities and automatic scanning provide real-time updates on threats, minimizing potential security breaches.
Features like ransomware protection, DLP, and device control offer comprehensive coverage, reinforcing Trend Micro's status as a trusted leader in endpoint security.

CONS

Trend Micro Smart Protection lacks pre-detection features, and users were considering switching to other solutions offering this capability.
The documentation is reportedly poor, requiring users to seek external sources for understanding.
There are concerns about system resource consumption, with the Trend Micro agent performing numerous background activities affecting performance.
Technical support quality varies, with specific regional issues and a general need for improved responsiveness.
The absence of certain features like data loss prevention and integration with encryption or cloud services is noted.
 

Trend Micro Smart Protection Pros review quotes

BK
Head of Security and Engineering at BlueAlly Technology Solutions
Mar 11, 2019
The scalability works well.
reviewer1072692 - PeerSpot reviewer
Head of IT at a financial services firm with 11-50 employees
Nov 21, 2019
We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware.
MD
Purchase Manager at LET nv
Nov 27, 2019
The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
MM
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
Jul 30, 2021
The most valuable features are the behavior monitoring, behavior analysis, and web reputation service.
reviewer820590 - PeerSpot reviewer
IT Manager at a security firm with 201-500 employees
Feb 12, 2020
What I like the most is the customer pricing because it's a great value.
BB
IT Expert at a government with 1,001-5,000 employees
Feb 16, 2020
The solution integrates well with other Trend Micro products.
reviewer1274418 - PeerSpot reviewer
Cybersecurity Manager at a educational organization with 1-10 employees
Feb 20, 2020
The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed.
DS
IT and Digital Officer with 51-200 employees
Mar 16, 2020
Your workstation doesn't slow down, unlike when you use Symantec, for example.
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Mar 28, 2020
The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions.
Özden-Aydın - PeerSpot reviewer
Technology Consultant at 1ware
Apr 26, 2020
The configuration is easy.
 

Trend Micro Smart Protection Cons review quotes

BK
Head of Security and Engineering at BlueAlly Technology Solutions
Mar 11, 2019
It does not provide insights into what is being done.
reviewer1072692 - PeerSpot reviewer
Head of IT at a financial services firm with 11-50 employees
Nov 21, 2019
The solution should improve its mobile management solution.
MD
Purchase Manager at LET nv
Nov 27, 2019
We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
MM
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
Jul 30, 2021
The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products.
reviewer820590 - PeerSpot reviewer
IT Manager at a security firm with 201-500 employees
Feb 12, 2020
In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features.
BB
IT Expert at a government with 1,001-5,000 employees
Feb 16, 2020
The threat response could be a bit better.
reviewer1274418 - PeerSpot reviewer
Cybersecurity Manager at a educational organization with 1-10 employees
Feb 20, 2020
The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.
DS
IT and Digital Officer with 51-200 employees
Mar 16, 2020
I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us.
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Mar 28, 2020
This product is not very simple and in fact, kind of hard for some people to understand.
Özden-Aydın - PeerSpot reviewer
Technology Consultant at 1ware
Apr 26, 2020
There is room for improvement to make it better for customers.