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Trend Micro Smart Protection pros and cons

Vendor: Trend Micro

4.0 out of 5

44 reviews
85% willing to recommend

Pros & Cons summary

Trend Micro Smart Protection includes advanced features like Smart Detection and Smart Update for enhanced zero-day threat detection. It integrates well with other Trend Micro products and third-party tools like ServiceNow. Centralized security management and flexible deployment are notable, offering comprehensive endpoint protection. Although it leads in ease of use and performance, it needs improved compliance features, better technical support, integration for enhanced UX, and scalability improvements for older systems.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Trend Micro Smart Protection excels in scalability and stability, offering reliable virus and malware prevention.

Its integration capabilities allow seamless collaboration with other Trend Micro products and diverse third-party tools.

The comprehensive feature set includes behavior monitoring, web reputation services, DLP, and anti-virus functionality.

It provides effective ransomware protection, rapid response to zero-day threats, and proactive sandboxing.

Trend Micro Smart Protection's automatic scanning and centralized security management enhance convenience and efficiency.

CONS

There is a lack of integration across Trend Micro Smart Protection products, treating each as separate and failing to communicate their integration benefits.

Trend Micro Smart Protection's documentation is not user-friendly, requiring external expertise to understand the offerings.

Trend Micro Smart Protection has performance issues, often slowing down systems and servers due to resource-intensive background activities.

The speed of response to new threats like ransomware in Trend Micro Smart Protection is inadequate, and improvements are needed.

Trend Micro Smart Protection exhibits issues with technical support quality, particularly in certain regions like Sri Lanka.

Trend Micro Smart Protection Pros review quotes

AA

Country IT Logistics & Facilities Manager at DHL

Nov 7, 2020

As a Japanese company, it doesn't have any restrictions on usage in our country.

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CEO at Haniya Technologies

Mar 28, 2020

The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions.

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reviewer1274418

Cybersecurity Manager at a educational organization with 1-10 employees

Feb 20, 2020

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed.

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Trend Micro Smart Protection

Free Report: Trend Micro Smart Protection Reviews and More

Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.

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reviewer1300941

Head of Technical - Systems and Security at a tech consulting company with 51-200 employees

Jul 7, 2023

Trend Micro has consistently been recognized as a leader for endpoint security on Gartner, which has been our top priority. Based on my personal experience, we encountered fewer ransomware attacks for Trend Micro customers in Sri Lanka.

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reviewer1072692

Head of IT at a financial services firm with 11-50 employees

Nov 21, 2019

We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware.

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SA

Assistant Manager at Virus Rescuers

Dec 27, 2023

The solution has multiple modules within a single agent deployment.

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Technical engineer at Devoteam Management Consulting

Oct 11, 2023

Helps with vulnerability and patch management, making it easier to provide top-notch services to our customers.

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MM

Mohsinoddin Mohammed

Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees

Jul 30, 2021

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service.

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CEO at Haniya Technologies

May 31, 2024

Integrates easily with almost every third-party product

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EO

Emmanuel Okoroji

Information Security Management Individual Contributor at First Bank of Nigeria Ltd.

Jul 17, 2022

The most valuable features of Trend Micro Smart Protection are the email gateway and R & D which have contributed to their additional capability and development.

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Show 10 more reviews (out of 42)

Trend Micro Smart Protection Cons review quotes

AA

Country IT Logistics & Facilities Manager at DHL

Nov 7, 2020

We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL.

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CEO at Haniya Technologies

Mar 28, 2020

This product is not very simple and in fact, kind of hard for some people to understand.

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reviewer2733993

Solutions Architect at a tech services company with 51-200 employees

Aug 18, 2025

Trend Micro support needs more enhancement.

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Trend Micro Smart Protection

Free Report: Trend Micro Smart Protection Reviews and More

Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.

868,787 professionals have used our research since 2012.

reviewer1274418

Cybersecurity Manager at a educational organization with 1-10 employees

Feb 20, 2020

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

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reviewer1300941

Head of Technical - Systems and Security at a tech consulting company with 51-200 employees

Jul 7, 2023

The only notable concern is the level of support in the particular region of Sri Lanka. Following events in the past two years, the quality of technical support has regrettably declined.

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reviewer1072692

Head of IT at a financial services firm with 11-50 employees

Nov 21, 2019

The solution should improve its mobile management solution.

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SA

Assistant Manager at Virus Rescuers

Dec 27, 2023

Some functionalities within the DLP can be improved.

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Technical engineer at Devoteam Management Consulting

Oct 11, 2023

It could be faster in responding to new threats like ransomware.

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MM

Mohsinoddin Mohammed

Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees

Jul 30, 2021

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products.

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CEO at Haniya Technologies

May 31, 2024

The dashboard or console of Trend Micro Smart Protection should be easier to comprehend

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Show 10 more reviews (out of 40)

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Endpoint Protection Platform (EPP)

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Product Categories

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Popular Comparisons

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CrowdStrike Falcon vs Trend Micro Smart Protection

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SentinelOne Singularity Complete vs Trend Micro Smart Protection

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