We primarily use the solution for automation testing. It integrates with other DevOps pipelines.
Manager SDLC Automation at a wholesaler/distributor with 10,001+ employees
Stable with good technical support and the ability to scale
Pros and Cons
- "The initial setup isn't too difficult."
- "The solution is expensive."
What is our primary use case?
How has it helped my organization?
The solution has improved out time to release on production. Everything's automated now, which makes everything move faster.
What is most valuable?
The solution is model-based. I know and that's the main reason we went there. We are also using Tosca BI, which is the BI module. We're using that regularly for most of our teams. We just purchased it for our Business Intelligence. We ran a POC and then we just purchased it.
The initial setup isn't too difficult.
What needs improvement?
The solution does not have one catch-all product. For example, if you wanted the DB for Business Intelligence, it's a different module that you have to purchase. If you want to do API testing, you need to buy a different module. If you want to do performance testing, which we haven't bought yet, you would need to buy another module. There are a lot of modules you have to buy in order to have full-blown testing capabilities. I understand that they're breaking them up so people who don't want everything aren't forced into things they won't use. However, for those that do want all of the functionality, it can get costly.
Buyer's Guide
Tricentis Tosca
April 2025

Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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For how long have I used the solution?
We've been using the solution for probably two to three years so far.
What do I think about the stability of the solution?
The stability of the solution is good. It doesn't crash or freeze. there aren't bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale quite well. We have 16 groups using it. I don't know how many individuals are on it, however, it's likely there are five people per team. We usually don't go by user when we're counting.
We do plan to increase usage in the future. We use it quite extensively already. We may be moving some legacy tools over to it.
How are customer service and support?
Technical support has been good. We are satisfied with the level of support on offer.
Which solution did I use previously and why did I switch?
We used IBM Rational or Functional Tester and it was just outdated and we needed to go down the toolset. We also wanted something that we use as a data model.
How was the initial setup?
The initial wasn't complex, it was pretty easy, however, when we did the upgrade to the latest version, which is the new way of architecting, that was more of a challenge due to the fact that we're in multiple clouds. That was more of an issue for us to upgrade due to our multiple cloud environment.
We had to work with Tosca quite a bit to get that one done. Of course, there aren't too many folks who are doing what we're doing, so that might be part of it.
The deployment took a quarter of a year. We tried to install it in our environment and that's got a lot of rules in it, and therefore it took a while. For us, the security and architecture had to be approved before we put anything into our complex environment. It also took a while to train people up on it.
We have three staff members that handle maintenance aspects, however, they also work on different tools as well. They are not full-time on just Tosca.
What about the implementation team?
We hired some consulting hours from Tosca to help us with the tech. We ran a POC, which they helped us with. Then we did have some consulting hours - maybe 30 or so. We also had them train us. It was good.
They also have self-service training. They recommend you take the self-service training before you start working with the consultants. That way you know more, and then it doesn't take as much time with the consultants.
What was our ROI?
While our teams are seeing a great benefit, I wouldn't say we see a return on investment. ROI can be subjective.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. You can do multi-year or you can do yearly in terms of a licensing agreement. You can do whatever you want.
While it's a pricey solution, it's probably more stable and has more capabilities than some of the other solutions out there.
The only other cost, aside from choosing the modules you need, is the server costs as you need to put it somewhere.
Which other solutions did I evaluate?
We did look at other options before choosing Tosca, however, I cannot recall which. It was a few years ago now. We did use Gartner to help narrow down our options.
What other advice do I have?
We are end-users and customers.
We are using the latest version of the solution, although I can't speak t the exact version number.
We have the solution on the AWS and Azure clouds and we also have it on-premises.
I'd rate the solution at an eight out of ten. It's stable and it works, however, the cost is high. You also need a high level of knowledge in order to use it. You can't just pull someone off the street and make them a user. There's a definite learning curve.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Test Architect at Cognizant
Easy to learn, has good test templates, and it supports distributed execution with RDP
Pros and Cons
- "This solution is very easy to learn and any non-programmer or manual tester, with little experience in automation, can pick it up quite easily."
- "Many times when we have raised a ticket, we did not get an urgent response."
What is our primary use case?
We are using this product for web UI testing, SAP, and API testing.
How has it helped my organization?
We are using a multi-user environment and the central repository gives everyone very easy access, which lets them re-use the models or whatever artifacts they need from other teams.
Apart from that, with the distributed execution, we are able to execute thousands of test cases in a very small amount of time.
These two things, I feel have been very helpful in my project.
What is most valuable?
I have found the test templates to be very useful.
Distributed execution with RDP is highly useful.
This solution is very easy to learn and any non-programmer or manual tester, with little experience in automation, can pick it up quite easily.
It has a built-in repository to store all of the artifacts in the same place.
What needs improvement?
The inbuilt test datasheet that it has can be simplified and improved.
There are some performance challenges, specifically when we are not using it on a virtual machine, but when we are using it on a local machine.
In order to integrate test management tools, we have to buy another product call Tosca Connect. It would be better if this were included so that integration with tools like Jira or Azure DevOps was included out of the box.
One of the issues that we are facing is that the size of the repository continues increasing. They should provide tools to minimize or at least reduce the repository size.
For how long have I used the solution?
I have been dealing with Tricentis Tosca for between two, and two and a half years.
What do I think about the stability of the solution?
Tricentis Tosca is very stable and we are using it extensively. We have people working in India, as well as in the US and Europe, so we use concurrent licensing. Most of the time, everything is being utilized.
What do I think about the scalability of the solution?
It is pretty scalable because of the templates. We can have a single template expand into hundreds of test cases, so it is scalable. In my project, we have between 50 and 60 people how are using it.
How are customer service and technical support?
The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get an urgent response. There is a time lag between the process of raising the ticket and getting a final resolution. There is some resolution in the interim, but to receive a final resolution will usually take between two and three weeks.
I had to call technical support for one of the issues regarding a test data survey. We didn't have Microsoft Excel on our workstations so there was a question of how to upload the data. The final resolution for that issue took two to three weeks, or even longer.
How was the initial setup?
I was not involved in the initial deployment, although I feel that the installation of it is simple. I am just not aware of how to configure the repository.
What's my experience with pricing, setup cost, and licensing?
My understanding is that it's an expensive product, although I don't know the specifics with regards to pricing.
Which other solutions did I evaluate?
I was not involved in the decision-making process.
What other advice do I have?
The biggest lesson that I have learned from using Tricentis Tosca is that for test automation, you are not required to be a programmer or very technical.
Overall, this is a good product and I definitely recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Tricentis Tosca
April 2025

Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Manager of Central Excellence at Alpura
Useful for functional and automation testing and has libraries
Pros and Cons
- "The solution can be deployed in DevOps and ERP environments like Oracle Fusion. It accelerates testing with the libraries. The product incorporates libraries and is more sensitive to the scans."
- "Tricentis Tosca is expensive. It should improve the testing of legacy systems and interfaces."
What is our primary use case?
I use the solution for functional and automation testing.
What is most valuable?
The solution can be deployed in DevOps and ERP environments like Oracle Fusion. It accelerates testing with the libraries. The product incorporates libraries and is more sensitive to the scans.
The tool incorporates AI in maintaining and capturing libraries, making script maintenance easier for automated testing cases.
What needs improvement?
Tricentis Tosca is expensive. It should improve the testing of legacy systems and interfaces.
How are customer service and support?
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Which solution did I use previously and why did I switch?
The main difference between Panaya Test Dynamix and Tricentis Tosca lies is the automation testing approach. Tricentis Tosca incorporates scanning and libraries in a model tailored to specific business areas. These capabilities make script and library maintenance more efficient and reduce the time required for upkeep, in contrast to Panaya Test Dynamix's approach.
How was the initial setup?
Tricentis Tosca's deployment is easy and can be completed in two to three days. Three to five people are needed to complete it. It usually takes two people to integrate the system. The exact number depends on what kind of testing is being done. For example, regression testing might need three to five people, especially for handling purchase orders in sales cycles.
What other advice do I have?
I rate the overall product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior QA Manager at a retailer with 10,001+ employees
Easy to use with good training but scaling can get tedious
Pros and Cons
- "The mainframe testing and UI automation are the most valuable aspects of the solution."
- "The integration with mobile testing could be useful."
What is our primary use case?
We were not able to automate the mainframe or maybe the backend test cases to other tools. That is why we switched to Tosca. Tosca can give us the UI plus the backend mainframe and API testing within one tool. That is why we need Tosca.
What is most valuable?
The mainframe testing and UI automation are the most valuable aspects of the solution.
Technical support is good.
The solution offers good tutorials.
It's pretty easy to use.
What needs improvement?
The integration with mobile testing could be useful. Currently, they use this Perfecto Mobile as the mobile automation tool. If they could switch to others -such as BrowserStack or other tools - that would be helpful. I have used web UI, the desktop UI, and the API, as well as the mainframe. I haven't seen much from a mobile automation perspective as I haven't used it. I'm not aware if there is mobile automation. However, they really should have this if they don't already.
Scaling can be tedious.
What do I think about the scalability of the solution?
From a scalability standpoint, if you are needing the data from Excel and Excel has lots of records, it may be difficult. I want to try for more records, basically between 5,000 and 10,000 rows reading from Excel. That is a bit of a tedious process. Right now, it doesn't seem very scalable if you want to read the data directly from Excel or any other file.
In Excel, you have to create the tables, rows, columns every time. Then, you have to read from Excel. You have to create a similar table structure in Tosca. It's a tedious process.
We have eight to ten automation engineers using the solution right now.
We do plan to increase usage in the future.
How are customer service and support?
Technical support is good. We get all the information through the call centers and they give us tutorials as well. It's not a problem there. We are satisfied with the level of support we get.
How was the initial setup?
The setup was not done by me. It was done by a separate team. I wouldn't be able to discuss the setup. I installed it on my system, my PCs, and the client. That part was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
I cannot recall the exact licensing terms of the price of the product.
Which other solutions did I evaluate?
I did do a proper comparative analysis of other solutions with regards to pricing.
What other advice do I have?
I did some certifications on Tosca. I tried to do some POCs as well. I'm using the latest version of the solution, which may be 3.2 or 3.5.
I would advise new users to not go with writing the test cases manually. Try to start automating directly in Tosca, as that would help to save time. If you write manual test cases as well and then we try to automate to Tosca, it takes a lot of time. It's better to jump in right away with the automation-first mindset approach and start writing in Tosca so that you could use it in every execution cycle.
On top of that, if you have a different cycle for business users to do the testing or they are testing at the user acceptance testing, you can give them the test use for Tosca as well. It's pretty easy to use, straightforward and it would save time.
I would rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at a tech services company with 5,001-10,000 employees
Offers good stability and scalability for low-code testing use cases but lacks in-build generative AI capabilities
Pros and Cons
- "I would rate the scalability a nine out of ten. We have enterprise-level customers."
- "More and more artificial intelligence (AI) is coming in. So, some amount of AI to create natural language processing (NLP)-based test cases and manage defects would be very helpful. This is because the technologies have evolved in the last five to six months, so there is a potential opportunity there."
What is our primary use case?
Our customers use it for low-code, no-code testing, near-field communication (NFC) testing, Salesforce testing, and UI testing.
What is most valuable?
The ability to pick up when a desktop picks up, which makes it much faster to run tests. Also, its ability to work across multiple systems is very useful.
What needs improvement?
More and more artificial intelligence (AI) is coming in. So, some amount of AI to create natural language processing (NLP)-based test cases and manage defects would be very helpful. This is because the technologies have evolved in the last five to six months, so there is a potential opportunity there.
For creating test scenarios, looking at defects, historical defects, and kind of putting in generative AI would add value.
For how long have I used the solution?
I have been using this solution for around four years.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. We have enterprise-level customers because this is not ideal for smaller customers. Smaller customers tend to be using open source tools, but actually, to get it to the enterprise level, Tricentis is used a lot.
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, where one is easy, and ten is difficult to set up. It is usually deployed on public and hybrid.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a seven out of ten, where one is cheap, and ten is expensive. It is on the higher side. There are open-source tools available, and there are other tools available that are much smaller. If you are looking at commercials, then there are options available that are newer.
What other advice do I have?
So, if you need to accelerate the delivery of your solution and leverage the low-code, no-code platform, that's where you can actually bring in quite a lot of automation with the region type in Tricentis Tosca. Maintaining your test scenarios, running them immediately to create mind maps, and then using new-generation tools like xMine to integrate with Tricentis Tosca can significantly reduce the testing cycle time from a typical 20-35% of the software engineering cycle to as low as 10%. This can significantly improve the turnaround time for decision-making.
I would rate it a seven out of ten. There are lots of alternatives that are available at a good price point. So when you are working with large customers who have big budgets, bigger budgets, certain places are something that they are going to take up. When they are working with medium-sized customers, potentially, the signatures could actually address that.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Sr Test Automation Architect at a tech services company with 501-1,000 employees
Efficient operations, continuous improvements, and robust features
Pros and Cons
- "The most valuable feature of Tricentis Tosca is it is a completely scriptless automation tool, which I liked a lot. They keep on continuously improving their tools, wherever we are facing any challenges they are able to provide a solution for it. It is easy to learn, everyone can easily read and understand what is happening with the scripts. Any business user or function tester can use the tool efficiently. This is a complete solution package."
- "Tricentis Tosca could improve on its mobile automation solution."
What is our primary use case?
We use Tricentis Tosca for end-to-end automation. We have various types of applications that we have to automate. For example, we automate Salesforce, SAP, web-based applications, desktops, mainframes, APIs, and database automation.
We use Tricentis Tosca on-premise and in a private cloud.
How has it helped my organization?
Tricentis Tosca has helped organizations process tasks faster and more efficiently.
What is most valuable?
The most valuable feature of Tricentis Tosca is it is a completely scriptless automation tool, which I liked a lot. They keep on continuously improving their tools, wherever we are facing any challenges they are able to provide a solution for it. It is easy to learn, everyone can easily read and understand what is happening with the scripts. Any business user or function tester can use the tool efficiently. This is a complete solution package.
What needs improvement?
Tricentis Tosca could improve on its mobile automation solution.
For how long have I used the solution?
I have been using Tricentis Tosca for approximately six years.
What do I think about the stability of the solution?
The performance of Tricentis Tosca is very good. They have a feature called model-based test automation, which is highly stable and they are improving the solution in very efficient ways. For example, if there is a complete change in the use of the application, such as it was initially implemented in SAP and later on moved into a Java-based application, we can simply utilize the same models. Tricentis Tosca is completely model-based which is very robust.
What do I think about the scalability of the solution?
Tricentis Tosca, it is very scalable. We are using it for end-to-end automation where we are working on completely different types of applications across different technologies. Tricentis Tosca supports more than 160 technologies as of 2018. It supports the majority of the applications generally available outside. You can directly start automating those applications and tools. It is can be easily scaled. We can execute test cases and we are able to automate very well. We are receiving more than 90 percent of coverage with the out-of-the-box Tricentis Tosca.
We have more than 100 users who are utilizing this particular tool. We worked with customers where there are more than 200 licenses, which have started using it. There are different types of licenses and the users are different. We started using this tool for various projects in our application where there are data developers and automation testers. The client started utilizing those test cases for execution.
Tricentis Tosca is the leading solution in the market. They have some competition, such as Selenium and Worksoft Certify. However, I do not find Selenium to be much of a competitor to Tricentis Tosca. Tricentis are investors in Selenium. The Tricentis team's main focus is not on their test applications but focuses on end-to-end automation. It is trying to convey itself as a complete package of test automation where it can perform functional testing automation from a single tool. We see Tricentis Tosca as a complete package solution.
How are customer service and support?
The technical support of Tricentis Tosca is very good. There was a dedicated team of people who were available in the chat window, where we can directly chat within 24 hours a day seven days a week. However, that is if we purchased their dedicated support for them. If not, we have a community of people who are implementing Tricentis Tosca, and there are plenty of practitioners who are part of this community. They always provide the solutions for whatever issue that anyone would be facing.
Which solution did I use previously and why did I switch?
I have used many other solutions, such as Selenium and Worksoft Certify.
We used to use WorkSoft Certify as a solution, then we moved to Tricentis Tosca recently. The reason we switched was the slowness of the automation scripts and some of the areas, such as a drag and drop issue we had where we cannot drag and drop in WorkSoft Certify. We were able to do this with other automation tools. Our teams started switching to Tricentis Tosca rapidly because the exhibition time is a lot faster and more efficient compared to other automation tools. They can directly jump into automation.
Another major reason why the customers are switching to Tricentis Tosca is that the customer can read and understand what is happening in the script, which is not the case with other automation tools, such as Selenium. You need a developer or automation tester to explain what is happening in the script, and you need to provide some comments or explanations. Whatever automation was done in Tricentis Tosca, the customer themselves can read and understand what is happening in the script. This was a good selling point.
How was the initial setup?
We preparing to do the implementation of Tricentis Tosca we talk to the customers on the different areas for their requirements. We have a lengthy call with them, to be frank, in their specifications are. We have a demo of the tool, that we discuss with the customer about their problems. We find out what are the different applications that they have. We do a mock POC on their applications and we do some tests to understand whether the solution is going to fit their requirement or not.
We look to see if they have any customization requirements or room for customization in their applications. They might require specific customized solutions. Unlike tools, such as Worksoft Certify where we have to go to the vendor to receive custom solutions, we can write our own custom controls in Tricentis Tosca. Where customers are having the knowledge, we can create our own custom solutions. More than 90 percent of it doesn't require any custom solutions because it presents itself to provide patches if they come across any issues or challenges. It's a single solution for most of the customers.
What about the implementation team?
Once the installation is ready in approximately a week's time, we can start with the automation. There is no framework or anything needed for this project tool to start with automation. We only need to ensure that we implemented the best practices in the initial days, and we follow the same practices continually.
The maintenance of the scripts is one of the major challenges in any automation tool, such as Tricentis Tosca. The maintenance is very fast and more efficient in the Tricentis Tosca automation tool. There is a coding language called Tosca coding language, we can search for multiple objects where there is a change. We can update thousands of objects with a single click. Within a single second, we can update thousands of test cases. This is a very useful feature that has been helpful. Dividing the technical properties of the objects and on the logical section where we are working on the objects into different areas. It makes it very easy and efficient to automate or maintain the test cases.
What was our ROI?
There were instances where it used to take a massive amount of time for performing the automation using a certain specific scenario. If a normal tester tries to open the file itself, it takes approximately eight minutes. Later on, we have to go and verify each and every value in that particular Excel and cells, which typically can take two to three weeks of time.
Using automation in Tricentis Tosca, it can be done in a single system in less than 10 minutes, the whole process. This is a substantial ROI for the customers because they were saving a lot of time. Normally for the opening of Excel itself, it takes 10 minutes. I understand the different things that can be done there has been a lot of saving that the customer has voiced. They appreciated the solution and they are utilizing Tricentis Tosca for everything they need automation for, such as EPAs.
What's my experience with pricing, setup cost, and licensing?
We have a license to use Tricentis Tosca on-premise and in the cloud.
The pricing and licensing of Tricentis Tosca were alright. Many customers look for end-to-end enterprise solutions, there were not many challenges with the pricing. However, the customers who are coming from Selenium or similar, feel they're paying a premium for this Tricentis Tosca license. If the right person is there for the implementation of the Tricentis Tosca, then it is one of the best tools in the market.
There are other solutions available in Tricentis Tosca. For example, there is NeoLoad, OSV Orchestrated Service Virtualization, Tosca DI, Tosca Data Integrity, and Flood IO. Additionally, there is a qTest integration that is available and the LiveCompare solution, which was acquired by Tricentis for live compare implementation. These additional services or tools requires some specific customers license. If the customer wants to use them it's a separate license. These addons are not always part of the client's requirements and do not need to be purchased. They can directly start with only a Tricentis Tosca license.
Which other solutions did I evaluate?
I have evaluated other tools.
What other advice do I have?
The major challenges that we face with any automation tool are with respect to whenever there are any modifications. For example, when we are working on a tool, such as Selenium or something which is a script-based automation tool. Whenever there are any changes that have to be done, instead of modifying the existing scripts, we normally tend to recreate the script because it takes less time to create a new script rather than updating the existing script, which might be developed by someone else. To understand where the test case is getting failed. However, this is not an issue in Tricentis Tosca where the major issue of maintenance of the scripts is very easy because we have a Tricentis Tosca coding language where you can update your multiple test cases simultaneously.
There were instances in my past experience where the customers informed us that Tricentis Tosca was not good. They said they were not going to implement it again. One of the most important things to know about the tool is how it works. For example, if we are having a knife, we need to know how to use it. If we don't use it properly, there will be some consequences. However, if you know how to use the knife it can be extremely useful for man things.
For any tool to work more efficiently and properly, we need to know how to use it properly. They are providing the certifications and the solutions for free for anyone who wants to learn and implement it. Normally I recommend people to learn Tricentis Tosca and then start implementing it, rather than jumping into automation, using this tool.
I rate Tricentis Tosca a nine out of ten.
I like Tricentis Tosca a lot compared to other automation tools that I've worked on. That's why I recommended Tricentis Tosca. If I have to choose any tool for automation to automate a specific application, I would choose Tricentis Tosca before other automation tools.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Senior QA Automation Architect -DevOps and Digital at a computer software company with 10,001+ employees
Smooth automation, beneficial third party solution integration, and highly reliable
Pros and Cons
- "The most valuable features of Tricentis Tosca are the Salesforce scanning. There are two scanning for Salesforce applications. There is Salesforce scanning and normal application scanning. Object identification has been really useful in Tricentis Tosca."
- "The source controls that are in Tricentis Tosca have some problems. For example, if you use Selenium or use Java-based application, it's easy to match code from two developers. However, if you're a developer and going to look at Tricentis Tosca, it's very difficult to use the source control measure."
What is our primary use case?
We use Tricentis Tosca for Salesforce automation.
How has it helped my organization?
Tricentis Tosca has benefited our company by allowing us to onboard testers easily. We have a few developers who develop the code, such as scripts for the team. The manual testing team can execute the code without a problem.
The regression testing time, was five days earlier. For example, in the current project, it took us five days for the release. Since we have used the solution it only takes us two days. It is a savings of three days. It's easy and much more stable. The results we receive are hard to believe.
We have experienced that when we used Selenium, we can have some failures. Tricentis Tosca is much more reliable compared to many of the tools. The reliability and efficiency of our teams have improved a lot from the use of this solution.
What is most valuable?
The most valuable features of Tricentis Tosca are the Salesforce scanning. There are two scanning for Salesforce applications. There is Salesforce scanning and normal application scanning. Object identification has been really useful in Tricentis Tosca.
The API testing has been useful. We can do testing in Postman and we receive good responses. We can import the Postman to Tricentis Tosca and start using it right away. The manual testing to automation can be done smoothly. You get the Postman sponsors from the manual testing team and we can import it to this solution.
There is a source code repository within Tricentis Tosca. There is no need to use GitHub or something else. We can do provisioning and all the switches in Tricentis Tosca. We use qTest as our direct test management tool, and it is integrated with this solution. Once installed it can easily be used and it is very easy to share the objects across the projects, such as if one developer scans all the pages we can share them across all the modules. The modules can be shareable as well. The reusability of some of the features is very good.
Overall the solution is easy to use compared to any other tools, it's very easy to organize and develop. It's simple for new people to have them be onboarded. There's not much coding involved, and the framework is stable.
Tricentis Tosca supports Salesforce Lightning which many other tools will not.
We are using the Tricentis Tosca BI testing module, analytics, and data testing and they have been great.
What needs improvement?
The source controls that are in Tricentis Tosca have some problems. For example, if you use Selenium or use Java-based application, it's easy to match code from two developers. However, if you're a developer and going to look at Tricentis Tosca, it's very difficult to use the source control measure.
If you have any issues with the tool, we had to go to the support system of Tricentis Tosca. We cannot change anything, such as the DLL files. We had to wait for them to deploy the package and it takes time. If I have some tool issue, it takes a month to resolve it, because normally the DLL comes, and then we have to recompile everything and then deploy it. It takes a lot of time.
We use Copado as our CI/CD pipeline and Copado has no integration with Tricentis Tosca. Other solutions can support Copado, such as Jenkins or Areo. We are using a different approach to do the CI/CD operations.
For how long have I used the solution?
I have been using Tricentis Tosca for approximately two years.
What do I think about the stability of the solution?
Tricentis Tosca is very stable if you compare it to Selenium or UFT.
What do I think about the scalability of the solution?
The solution supports a lot of applications and it supports the leading applications. It can scale very well.
We have approximately 80 people using the solution in my organization. However, we are limited by the licensing cost but what we use of the solution we are using it to the maximum.
How are customer service and support?
In Tricentis Tosca we cannot change anything. If we have some issues, we have to go through the support system and receive the support, but the support system is not that efficient. If you have a blocker from the tool side, it takes a long time for a solution. For example, if I'm a developer, we can use GitHub, Aleo, or any other tool for source control.
We can check-in, check-out, deduct the files, review, and again do a review, such as pull a request. However, this is not available in Tricentis Tosca. We had to do reviews offline and we cannot give comments on this solution. For example, if I have a junior developer develop something, there is no way I can promote the code into the route directory. I have to do it all on a manual basis. There is no other review mechanism in the tool and neither does it support, integrate with GitHub or any other repository. We should have code within Tosca itself. There is no other way to take out the code.
The support from Tricentis Tosca needs to be improved. I have not been happy with their support. When I try and contact them I have found it difficult to get through to the first level of support. I then have to go through other communication channels for assistance.
I would rate the support from Tricentis Tosca a two out of five.
Which solution did I use previously and why did I switch?
If you use other solutions, such as Selenium or UFT, but we had issues in identifying objects. We did not have the same issue with Tricentis Tosca.
How was the initial setup?
Tricentis helped with the implementation of Tosca. We are not using the cloud version because of security and compliance issues. It has been difficult. If it is in the cloud version, it is easy. If you're using the in-house on-premise version it's painful because we are supposed to do the deployment. Each build and deployment takes time, but if you use a cloud version, it is now seamlessly working.
We have a separate team to do the implementation, but it was easy for them. It took approximately two, to three weeks. Many things have to be done first inside, such as the DevOps and management, they need to first get the build. We compare, are we deploy it in our QA server, then we deployed the production server for their process. I am not sure of the exact breakdown of the deployment process time. The full process took a couple of months to set it up.
What about the implementation team?
Initially, we used a consultant to do the implementation.
Tricentis Tosca has minimal maintenance, it is a setup-and-go type solution. The only thing we had to do is create the workspace. We use the two ways to do it, single-user workspace or multi-user space. We have now moved from single to multi-user. That takes some time to do because of the slicing and dicing of the workspace that we have to do. We have to be careful about the planning of Tricentis Tosca.
The maintenance is straightforward. Once you install it, it's great. There is no need to have any updates everything is controlled to the centralized agent system. If we are to receive an upgrade, it's all handled through our IT team. They update all the systems, to whatever needs changing which is done through a backend system. There is no need to do individual updates.
What's my experience with pricing, setup cost, and licensing?
Tricentis Tosca is an expensive tool and the licensing is not simple.
Which other solutions did I evaluate?
We have evaluated the Copado Robotic tool.
What other advice do I have?
From experience from using UFT, if they just compare UFT to Tricentis Tosca, I think Tricentis Tosca is a great tool compared to any other tool I have experienced.
UFT is much more heavy compared to Tricentis Tosca which is lightweight and easy to learn and to work with. The stability of the Tricentis Tosca application is great. There is no scripting required in Tricentis Tosca as there is in UFT. However, there is more web scripting. You can do scripting separately and if you're going for a commercial tool Tricentis Tosca is the one to choose.
I rate Tricentis Tosca an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Automation Specialist at Sixsentix
The recent version offers web analytics, along with recording for manual and automated test cases.
What is most valuable?
Tricentis Tosca is a fast-pace, ever-evolving test automation tool that can solve today's testing requirements and provide fast feedback. The recent version of Tosca introduces a number of exciting features, such as:
- Web analytics
- Better identification of test objects
- Record manual and automated test cases
How has it helped my organization?
- Easier to maintain than any other tool in the class
- Fast turnaround
- Ease of integration with third-party tools
What needs improvement?
Run time test execution status: They have improved on this a bit by introducing a progress bar. However, it can be further improved.
For how long have I used the solution?
I have used it for 3.5 years.
What was my experience with deployment of the solution?
I encountered deployment issues. However, their support is reasonably good and after some investigation, they finally resolved the problem.
What do I think about the stability of the solution?
I only encountered stability issues with versions lower than 8.x.
The current version is fairly stable.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.; it is very easy to scale.
How are customer service and technical support?
Customer Service:
Customer service is reasonably good. The live chat facility works just fine.
Technical Support:I have experienced that the tech support team is a mix of experienced and relatively newer staff. Most of the time, the queries get resolved.
The staff is nice and ready to help.
Which solution did I use previously and why did I switch?
I previously used a different solution. I switched to Tosca because it has much faster turnaround time and is very easy to scale up.
How was the initial setup?
Overall setup is reasonably simple. Only a few other settings need to be done before you can start using it, but it depends on what you need.
What about the implementation team?
An in-house team implemented it.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is on the relatively higher side, when compared with other tools in the class. However, you start realising the benefits quite quickly.
Which other solutions did I evaluate?
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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Nice article. When you are using Browsers such as Chrome, Edge, or Firefox do you have to install or use an extension for any of these Browsers?
@Don Ingerson yes you need to install extension for using these browsers