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reviewer1513470 - PeerSpot reviewer
Director, Corporate Services at a insurance company with 201-500 employees
Real User
May 25, 2021
Should be changed to a recognized solution, but provides remote access use and side-to-side connectivity
Pros and Cons
  • "The two most valuable features are the remote access user and the side-to-side connection."
  • "I would recommend changing the solution to a recognized one, such as Check Point or Fortinet."

What is our primary use case?

I have yet to explore the use cases. Of the eight or ten users with whom we set it up, I have not yet received feedback about the solution or whether it engenders problems. Perhaps this is something I should pursue, to satisfy myself that the solution is being utilized and to apprise myself of any issues.

What is most valuable?

The two most valuable features are the remote access user and the side-to-side connection.

What needs improvement?

I would recommend changing the solution to a recognized one, such as Check Point or Fortinet.

The problem on our end is that we did not have the contingency in our budget to accommodate the purchase of the solution.

For how long have I used the solution?

Six months ago I explored the solution, at which point the decision was made to go with it.

Buyer's Guide
Ubiquiti UniFi Switches
July 2026
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,800 professionals have used our research since 2012.

What other advice do I have?

As I said, I have yet to receive any feedback on the use of or potential problems with the solution. I still have people working from home, so the solution provides the sole means of access.

As such, I would rate Ubiquiti UniFi Switches as a five out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Member at Pender & Associates
Real User
Top 20
May 10, 2021
Reliable, quick installation, and functions well overall
Pros and Cons
  • "Overall the solution functions very well."

    What is our primary use case?

    We use this solution as a switch for networks.

    What is most valuable?

    Overall the solution functions very well.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    The have found from my experience the solution is stable.

    How was the initial setup?

    The initial installation is very quick.

    What about the implementation team?

    We implement the solution for our customers.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair compared to others. However, it is expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Ubiquiti UniFi Switches a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Ubiquiti UniFi Switches
    July 2026
    Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
    908,800 professionals have used our research since 2012.
    IT Administrator at a outsourcing company with 1-10 employees
    Real User
    Apr 29, 2021
    Easy to install with a reasonable cost and good stability
    Pros and Cons
    • "I haven't found the cost of the solution to be too high."
    • "The solution is very good for expanding our LAN, the product has proven itself to be stable, the scalability is very good, the installation itself is very easy, and I haven't found the cost of the solution to be too high."
    • "I'd like there to be better reporting for the solution."

    What is our primary use case?

    We primarily use the solution as a bridge to extend our LAN.

    What is most valuable?

    The solution is very good for expanding our LAN.

    The product has proven itself to be stable.

    The scalability is very good.

    The installation itself is very easy.

    I haven't found the cost of the solution to be too high.

    What needs improvement?

    Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.

    I'd like there to be better reporting for the solution.

    For how long have I used the solution?

    I've used the solution for a couple of years at this point.

    What do I think about the stability of the solution?

    The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer.

    What do I think about the scalability of the solution?

    The product is scalable. There are no issues if a company needs to expand it.

    We have 30 people using Ubiquiti Switches in our organization.

    We do plan to continue to use them.

    How are customer service and technical support?

    I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out. Therefore, I can't speak to how helpful or responsive they are in general.

    How was the initial setup?

    The installation process is pretty straightforward. it's not overly complex or difficult.

    Our local supplier in Zimbabwe is the one who has been doing all these configurations for me, however, the implementation is not that difficult. You can just use a manual to configure it. It's not much of a hassle. It's more like a plug-and-play solution. I am also using the wifi distribution access point. They are not a challenge at all. It took me less than five minutes.

    What about the implementation team?

    We have a local supplier that has done our configurations. However, at this point, I have acquired enough knowledge to be able to do it by myself.

    What's my experience with pricing, setup cost, and licensing?

    For what I'm using Ubiquiti for, there hasn't been any need for licenses as it's more like a plug-and-play setup. I'm just using a portal, which is free as well. There hasn't been much cost involved in using the solution.

    What other advice do I have?

    We are a customer and end-user. We don't have a business relationship with Ubiquiti.

    I'm using the latest version of the solution at this time. I cannot speak to the exact version number.

    I'd rate the solution at a nine out of ten overall.

    I would definitely recommend the product to other users and companies.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior solutions architect at Aplix Technologies
    Real User
    Apr 28, 2021
    Easy setup for reliable switches
    Pros and Cons
    • "The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable."
    • "It would be beneficial for us if Ubiquiti had a team of advanced data transportation specialists that we could get feedback from. We are not experts in data transportation, so having this sort of resource would be helpful for us."
    • "Firmware stability and accurate documentation regarding advanced networking."

    What is our primary use case?

    One of the primary use cases we have for this solution is integration with UDM/and WIFI access point.

    What is most valuable?

    The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable.

    What needs improvement?

    Firmware stability and accurate documentation regarding advanced networking. 

    For how long have I used the solution?

    I have been using Ubiquiti UniFi switches for five years.

    What do I think about the stability of the solution?

    We were not having any issues.

    What do I think about the scalability of the solution?

    Having a range of customers with moderate needs, I'm not sure I can comment on the scalability.

    How are customer service and technical support?

    We have never needed to contact tech support. 

    Which solution did I use previously and why did I switch?

    At my previous place of employment, we used NETGEAR. I'm not sure what my current employer was using before this solution.

    How was the initial setup?

    The initial setup was easy. We did run into a few funny bumps, but we got over them.

    What's my experience with pricing, setup cost, and licensing?

    Their pricing is reasonable and fair.

    I would say: first read about networking, second, read about the hardware scope. Some people expect the machines to do magic by themselves; a little touch and knowledge should make a difference.


    What other advice do I have?

    UniFi is marketing a wide range of special purpose products to choose from. 

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1467366 - PeerSpot reviewer
    IT at a manufacturing company with 201-500 employees
    Real User
    Dec 29, 2020
    Easy to configure and manage using a simple interface
    Pros and Cons
    • "The user interface makes it simple to configure and manage."
    • "This brand is not very popular in China."

    What is our primary use case?

    Our primary use case is an access switch.

    What is most valuable?

    The user interface makes it simple to configure and manage.

    The access speeds are high.

    What needs improvement?

    This brand is not very popular in China.

    For how long have I used the solution?

    We have been dealing with Ubiquiti UniFi Switches for two years.

    What do I think about the stability of the solution?

    This is a stable product and we plan to continue using it in the future.

    What do I think about the scalability of the solution?

    Scalability is good. We have approximately 40 users.

    How are customer service and technical support?

    Technical support is available but it is not provided by the manufacturer. It is provided by a third party.

    Which solution did I use previously and why did I switch?

    We have used different products in the past, and the suitability of this one depends on the requirements.

    How was the initial setup?

    The installation is very easy. It took approximately half an hour to deploy.

    The time required for deployment will be based on the requirements and complexity of the environment, but our requirements are very simple.

    What's my experience with pricing, setup cost, and licensing?

    The price of this product is cheap.

    What other advice do I have?

    This is a product that I would recommend for small companies.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Manager at a comms service provider with 1-10 employees
    Real User
    Oct 26, 2020
    Reasonably-priced, reliable, and relatively maintenance-free
    Pros and Cons
    • "It's been working fine, it's been stable, and there are no interruptions."
    • "I had some initial problems with the configuration that necessitated contacting technical support."

    What is most valuable?

    It's been working fine, it's been stable, and there are no interruptions. It's been there doing its job and has not required any work to keep alive, so that's been positive.

    What needs improvement?

    I had some initial problems with the configuration that necessitated contacting technical support.

    For how long have I used the solution?

    I have been working with Ubiquiti UniFi Switches for five years.

    What do I think about the scalability of the solution?

    I have not scaled since the initial setup but it seems to be fine. I think that includes what you need to scale it.

    How are customer service and technical support?

    I don't fully remember my experience with them, but I think that it was relatively good.

    My initial setup needed some kind of reconfiguration to work, which is why it took some time to get it set up and running. The support was deferred, and I'm not sure if it was related to the skills of the technical support people. Overall, I would say that it's fair.

    Which solution did I use previously and why did I switch?

    I have experience with NETGEAR products as well.

    How was the initial setup?

    The initial setup is a little complex. I can't recall exactly how it was or what happened, but I contacted technical support and we tried some different configurations. On that level, it was not very easy.

    What's my experience with pricing, setup cost, and licensing?

    The price is reasonable.

    Which other solutions did I evaluate?

    I am currently looking for a new solution and am looking at NETGEAR as well as Ubiquiti, but there is nothing that has been decided yet. One of the things that I've been looking at is the combined switch and firewall in one. From the reviews I have read, it seems like people have had initial issues with it that dwell on the configuration.

    What other advice do I have?

    My advice for anybody who is looking into implementing this product is to go ahead and buy it. This is a good switch; the functionality is there and the design is nice too. I think that it's a good buy.

    So far, this product has had what we've needed. Even though I'm an engineer, I have not done a deep dive into this switch. As such, I haven't paid so much attention to it or the initial setup, so I'm not sure that if I am missing anything or not.

    Other than the configuration problems, I haven't had any issues.

    I would rate this solution an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1377255 - PeerSpot reviewer
    Responsable IT at a individual & family service with 201-500 employees
    Real User
    Jul 7, 2020
    Reasonably priced, but sometimes it works and sometimes it doesn't
    Pros and Cons
    • "This product is very reasonably priced."
    • "The price is very low and a good approach for a smaller company, with 10 to 15 people."
    • "The management of this product needs to be improved."
    • "Sometimes this solution works, and sometimes it doesn't. What I have found is that for two access points, it seems to be stable; beyond that, with three or four access points, it doesn't work."

    What is our primary use case?

    We use Ubiquiti UniFi Switches for our Wi-Fi solution to support wireless devices.

    What is most valuable?

    This product is very reasonably priced.

    I have not found any of the technical features to be particularly valuable.

    What needs improvement?

    The management of this product needs to be improved.

    Cloud-based management would be a helpful feature.

    I would like to be able to customize the SSID.

    For now, I'm not able to manage my device via the Application installed on my server. I'm not able to manage the devices (lost of connection with the devices).

    The installation is more a familial installation instead of a professional installation.

    Need to be improve on my company side.

    For how long have I used the solution?

    My company has been using these switches for about one year, but I have only been working with them for three months.

    What do I think about the stability of the solution?

    Sometimes this solution works, and sometimes it doesn't. What I have found is that for two access points, it seems to be stable. Beyond that, with three or four access points, it doesn't work.

    What do I think about the scalability of the solution?

    We have 10 sites that use these switches. In my site, we have 20 users but they are not all connected via Wi-Fi. Some are instead connected using an ethernet cable.

    In some sites, they have between 20 and 30 staff, and maybe 50% or 60% of them use Wi-Fi. Most of our devices are Android tablets. Also, some of the clients connect to the Wi-Fi as well.

    It works well for small companies with open space. However, it is not viable for businesses with 500 or more people.

    How are customer service and technical support?

    I have not been in contact with technical support.

    Which solution did I use previously and why did I switch?

    Prior to Ubiquiti UniFi, we did not use another Wi-Fi switch.

    How was the initial setup?

    The implementation was completed by the IT staff before me.

    What about the implementation team?


    What was our ROI?

    I don't know for now.

    What's my experience with pricing, setup cost, and licensing?

    The price is very low and a good approach for a smaller company, with 10 to 15 people. 

    What other advice do I have?

    I would rate this solution a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1197240 - PeerSpot reviewer
    Consultant at a construction company with 11-50 employees
    Consultant
    May 20, 2020
    Easy to use, the VPN performs adequately, and the technical support is okay
    Pros and Cons
    • "The most valuable feature for us is the VPN."
    • "We primarily use this solution for the VPN and it has been successful for us."
    • "It would be helpful to have better visibility into exactly what is going on in the network."
    • "I would like to see the security features improved."

    What is our primary use case?

    We primarily use this solution for the VPN and it has been successful for us.

    How has it helped my organization?

    Ubiquity UniFi is adequately doing what we need to do.

    What is most valuable?

    The most valuable feature for us is the VPN.

    This solution is easy to use. 

    What needs improvement?

    I would like to see the security features improved.

    It would be helpful to have better visibility into exactly what is going on in the network. In particular, I would like to have more control over the internal MAC addresses because I have none at the moment. Specifically - I see payloads with virtual MAC addresses - but the management software does not show these addresses in the statistics.

    For how long have I used the solution?

    I have been working with Ubiquiti UniFi Switches for two years.

    What do I think about the stability of the solution?

    In terms of resilience, this solution seems to be okay. I just upgraded and it has been stable. We haven't had a failure in the 120 days that have passed since the previous upgrade.

    What do I think about the scalability of the solution?

    It seems to me that there are problems with the performance of my current gateway. I currently have a 500-megabit symmetrical link and I think that I'm at the limit of what it can handle.

    We have fifteen users and we don't plan on increasing usage at the moment.

    How are customer service and technical support?

    I have only used technical support on one occasion and it seemed to be okay.

    Which solution did I use previously and why did I switch?

    Prior to UniFi, we used a homegrown Unix environment. I upgraded it to use the UniFy because it seemed to be straightforward. I put in a 48-port power-over-ethernet switch that has the flexibility to handle VOIP and the other services that we need.

    How was the initial setup?

    The initial setup was reasonably straightforward. I currently use the management console bound to a server, rather than use the cloud key. I did purchase one but it's now obsolete because I use services that it doesn't support.

    What's my experience with pricing, setup cost, and licensing?

    I feel that the price of this solution is definitely reasonable compared to all of the others. Once you buy the equipment, there are no additional fees.

    What other advice do I have?

    I am exploring the possibility of using our Ubiquiti switch as an external gateway but I'm not sure whether I want a gateway in the cloud, or what kind of gateway exactly, so this is something to be decided later.

    My advice to anybody who is considering this solution is that you really need to look at the risk profile. Also, I don't think that it is necessarily scalable because I think that I'm on the edge of the limit of what we can use it for. However, there may be something else coming that will assist with this.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user741327 - PeerSpot reviewer
    Administrator with 11-50 employees
    Real User
    Apr 20, 2020
    You don't need to be a pro to use this solution but it does have stability problems
    Pros and Cons
    • "It is great size-wise and the user interface is easy to use. You don't need to be a pro to use this solution."
    • "In terms of improvement, sometimes we have bugs."
    • "We have had issues with stability."

    What is our primary use case?

    Our primary use case is to have for security. 

    What is most valuable?

    It is great size-wise and the user interface is easy to use. You don't need to be a pro to use this solution. 

    What needs improvement?

    In terms of improvement, sometimes we have bugs. 

    For how long have I used the solution?

    We have been using UniFi Switches for five years. 

    What do I think about the stability of the solution?

    We have had issues with stability.

    What do I think about the scalability of the solution?

    We haven't had any problems with scalability. There are more or less eight people using this solution. 

    How are customer service and technical support?

    Customer support will depend on the integrator. 

    How was the initial setup?

    The initial setup was very straightforward. The deployment took around fifteen minutes. We were able to do it ourselves. An integrator is not needed. 

    What other advice do I have?

    I would recommend it. It's a good solution. You might need something more reliable. For a small company, it is great. 

    I would rate it a seven out of ten. Stability needs improvement. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    CEO at CITOM
    Real User
    Feb 6, 2020
    Simple to use, open technology, with a nice GUI
    Pros and Cons
    • "These switches are very simple to use and the GUI is very nice."
    • "They are affordable, they do what they should do, they are open, and you don't have to pay extra for support."
    • "The VPN technology in Ubiquiti products is really difficult for beginners who do not have the right skills."
    • "The UniFi switches are for people who are not very into technology and if you have a big deployment with special configurations then this line of switches is very limited."

    What is our primary use case?

    We are a solution provider and Ubiquiti UniFi switches are one of the products that we implement for our customers.

    The use case for this solution depends on the size of the infrastructure. Normally, for smaller installations, we use the routing functionality because they are layer three switches. In larger organizations, we use it as a layer two switch and we use Compass routers to handle 10-gigabit bandwidth. We have one customer using this configuration who does 3D modeling and 3D printing, which requires a lot of bandwidth.

    How has it helped my organization?

    We have several offices in Switzerland, Germany, and Austria, and we can manage this solution, as well as for our customers, remotely.

    What is most valuable?

    These switches are very simple to use and the GUI is very nice. They have made administration much easier. Optionally, if you have a very advanced requirement then you can do it less comfortably using the GUI, or instead use SSH to program it. If you have experience in Linux and bash scripting then it is very easy to do.

    The most valuable feature is that the technology is open. If there's a new technology then you can implement it yourself. For example, WireGuard is a very nice VLAN framework that is available on Linux and you can implement it on the Ubiquiti switches. With Cisco or other commercial products, you'll have to wait until the manufacturer starts to provide it for you. Sometimes, they need quite a long time before this will happen. It is for this same reason that we don't use macOS or Windows because they are always about five years behind current technologies.

    What needs improvement?

    The UniFi switches are for people who are not very into technology and if you have a big deployment with special configurations then this line of switches is very limited.

    It would be nice to have a single, unique management console or a GUI because as it is now, Ubiquiti switches have two management systems and it is annoying.

    The VPN technology in Ubiquiti products is really difficult for beginners who do not have the right skills. It would be very nice if they had a simple way to manage all of the VPN connections from a GUI. This would include from location to location, or from location to computer.

    For how long have I used the solution?

    We have about two years of experience with Ubiquiti UniFi switches.

    What do I think about the stability of the solution?

    So far, this solution has been completely stable. We have had issues with hardware and needed to exchange it at times, although we had the same issues with Cisco.

    We are operating in Germany, and the rules here for when things fail are quite nice. We normally have a two-year warranty, and it is quite easy to exchange hardware with the dealers. Normally, if something is not going to function well, then it gives up within three months. There is no difference between Cisco and Ubiquiti in this regard.

    What do I think about the scalability of the solution?

    Ubiquiti UniFi has been scalable enough for our use cases. The throughput is ok. We have used it in cases with a gigabit backbone and it worked fine.

    We have deployments with only five users and we have deployments with up to 500 users.

    How are customer service and technical support?

    We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if you have issues, which is the only support we have used.

    Which solution did I use previously and why did I switch?

    We used to use Cisco switches but we had a lot of trouble with them. They are not easy to handle, which is why we switched to Ubiquiti. Cisco switches have the same capability but you have to have knowledge of Cisco IOS.

    Ubiquiti is known for its access points, but the ER and ES switches are quite nice. We primarily use the Ubiquiti Edge switches and routers. The overall administration is very easy because we are able to write scripts in the same language that we use for our common operating systems. This was a great step forward from our Cisco solution.

    The Cisco switches allow you do do everything because they are the standard-makers, but it is a closed community. If they don't do it then you can't do it, whereas with Ubiquiti, there is always somebody who is doing something crazy and you can get advice for your project. It is very nice.

    With Cisco, normally after six years, they stop support and you have to buy completely new infrastructure. It is really awful. 

    How was the initial setup?

    It is a complex product so, of course, the setup is complex. However, it is straightforward in that you have the freedom to do what you want to do, without any limitations. There is a big community that supports you if you have issues with the configuration.

    The deployment is quite fast. We took about two weeks to get the switches running exactly the way we wanted them to, but for simple tasks, you can do it in just two days. It's really easy.

    Personally, I think that it is much easier to do if you are already familiar with the command line and the terminology from Cisco. 

    What about the implementation team?

    If our customer is large enough to have their own IT department and host the switch on their site then we do consultancy for them. There are cases where we conduct a PoC and then when the customer is satisfied, we implement it on their site and they take it over. Finally, if they have insufficient knowledge on their end, we sometimes implement and manage the entire solution on their site. In most cases, we handle the implementation for our customers.

    Beyond what our technical department does, the economic department will discuss things with the client such as what new services or products are available. This can include things like monitoring, data aggregation, and providing information.

    What's my experience with pricing, setup cost, and licensing?

    Ubiquiti switches are quite affordable and you don't have to pay extra for support.

    What other advice do I have?

    We are focused on open software and manufacturer-independent solutions, so Ubiquiti fits our strategy well because they operate on the Linux operating system. 

    We have had no problems where this product did not do what it was supposed to do, either from the hardware side or the software side.

    This is a solution that I recommend for normal operations. The suitability of these switches depends on what you want to do, what your tasks are, and what the application is. Ubiquiti is not always the manufacturer of choice. If you need really high-speed networks or have special requirements then it is important to test things out in the lab beforehand.

    I have a lot of experience with different switches that are on the market and my favorite are those by Ubiquiti. They are affordable, they do what they should do, they are open, and you don't have to pay extra for support.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2026
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    Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.