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What is UJET?

UJET mindshare

As of January 2026, the mindshare of UJET in the Contact Center as a Service (CCaaS) category stands at 0.4%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS) Market Share Distribution
ProductMarket Share (%)
UJET0.4%
Genesys Cloud CX20.8%
Amazon Connect18.4%
Other60.400000000000006%
Contact Center as a Service (CCaaS)

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