We use VMware NSX for our cloud and public cloud environments in different data centers. It supports our network virtualization and data center operations.
Solutions Architect at BCX
Enhanced network security and manageability with robust updates
Pros and Cons
- "The most valuable features are its security aspects, especially the IPS and IDS for intrusion detection and protection."
- "A faster resolution time would be beneficial."
What is our primary use case?
How has it helped my organization?
VMware NSX has greatly improved our network manageability and security. Since deployment, we've done various upgrades and health checks without facing major issues. It has also contributed to efficiently building enterprise and public cloud environments.
What is most valuable?
The most valuable features are its security aspects, especially the IPS and IDS for intrusion detection and protection. We've found these features beneficial in enhancing our network security.
What needs improvement?
The boot times for NSX managers and the time it takes to clear alarms and warnings could be improved. The differences between NSX-V and NSX-T, especially regarding the managers and controllers, can also cause synchronization issues. A faster resolution time would be beneficial.
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What do I think about the stability of the solution?
The product itself is stable. However, the frequency of patches has increased significantly, requiring more maintenance and patching than before. This sometimes affects stability since the bugs we need to fix have become more frequent.
What do I think about the scalability of the solution?
The product is scalable, although we haven't pushed our environment to its limits yet. We appreciate the potential scalability related to its federation capabilities.
How are customer service and support?
VMware's technical support services have deteriorated in quality and responsiveness. We often find that L1 and L2 engineers are not as knowledgeable or responsive as needed, causing delays in issue resolution.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward for the hardware deployment, but the configuration of the BGP and edge services presented challenges. Once integrated into vCloud Director, the process became simpler.
What about the implementation team?
The deployment was handled by three principal engineers in-house, and we've continued to handle maintenance internally.
What was our ROI?
Not quantified directly in terms of financials. There are ongoing considerations regarding moving towards a VPS model to streamline costs.
What's my experience with pricing, setup cost, and licensing?
The licensing for NSX is relatively expensive. We are considering moving to a VPS licensing model to optimize costs. Overall, I would rate the cost-effectiveness as a seven out of ten.
Which other solutions did I evaluate?
Our executive team has mandated the evaluation of other products like Nutanix and OpenShift due to cost considerations with VMware.
What other advice do I have?
Overall, I highly recommend VMware NSX due to its robust features and stability. Despite some necessary patches and updates, it is an excellent product for network virtualization and security.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer.

Senior Architect at a hospitality company with 10,001+ employees
Under-implementation and lag in benchmark support and lacks support for AIX
Pros and Cons
- "It's what we use the CIS Benchmarks for. It's for employing hardening rules and keeping them up to date when things happen on our systems. So it's really configurations and stuff that harden and report back."
- "This solution is really unusable from my perspective at this point. Overall, I would rate the solution a one of ten."
What is our primary use case?
It's what we use the CIS Benchmarks for. It's for employing hardening rules and keeping them up to date when things happen on our systems. So it's really configurations and stuff that harden and report back.
Now, some of the hardening we have in our configuration, so there's some overlap there, but actually running the benchmarks and enforcing the benchmarks as security rules, they don't have much built for that. They got nothing for AIX, and Linux is not where the CIS benchmarks are. So they're way behind on partnering.
What is most valuable?
We had proof of concept at one point before the VMware purchase of SaltStack. And it had some merit, but the reality was it was under-implemented. And the merits were all in Linux. It was a good first stab at it, but it didn't have enough to implement in our environment, and then AIX kind of washed it right out, and they made a statement that they weren't going to support it. So it's been ruled out for us for a number of months.
What needs improvement?
SecOps does not work for us. Their SecOps is so infant, and it doesn't support AIX that we just can't use it.
Unusable is unusable. So if someone gives it to me for free. I can't use it. The only good thing is they've thought about it, but to me, they've underwritten it and haven't given it the attention to be a real product.
For how long have I used the solution?
Which solution did I use previously and why did I switch?
We use CIS (Center for Internet Security) Benchmark. It's actually a membership-type thing. And they have hardening rules and benchmarks, and it's a very common standard.
They have products out there that Syscat is an older one, and they have a newer one, which I can't remember the name of. But it runs on your system, and they have benchmarks in there, and it scores your system based on hardening.
We maintain a matrix of our hardened systems on a daily basis and know whether that score changed or not and alert if it does change. And then, in our environment, we have a whole lot of other tools out there.
How was the initial setup?
I would rate my experience with the initial setup a three out of ten, where one is a complex process, and ten is a difficult setup process.
What other advice do I have?
This solution is really unusable from my perspective at this point. Overall, I would rate the solution a one of ten.
We use so little of Red Hat Satellite. We use it for patching only. And I liked it better when it was the spacewalk equivalent, the informant thing. They're putting too much effort into the Virtu utilization and not enough into the day-to-day operations, for patching and stuff. Patching is a plugin as opposed to, like, the main product. Which is what we use it for.
So we're actually writing our own at this point because it's so heavy right now. The old satellite was good. Not great, but good. This one is just way too much overhead and focused on stuff we don't use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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VMware NSX
September 2025

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Sr. vRA Consultant at VMware
It extends Layer-2 scalability on Layer 3
Pros and Cons
- "NSX extends Layer-2 scalability on Layer 3, covering the vRO and extending the capability on Layer 3 by decapsulating using a new mechanism. NSX-V was designed to use with VMware products and Success 360, providing more flexibility toward different levels of cloud, containers, and components. NSX-T gives you the ability to stretch your network across different view locations. If you have multiple sites, you can connect them using NSX-T."
- "In the next release, they should enhance the visual interface. With NSX-T, it's difficult to communicate between the public cloud and the container."
What is our primary use case?
NSX is used with vCloud Director to provide networking as a service or extend the capabilities of the load balancer, VPN, firewall, etc. There are two types of NSX. VMware's latest version is a product called NSX-T. It's a universal solution used across the VMware lineup and products like Hyper-V or the public cloud. You can use it on-prem or public cloud as well. NSX is used by the operations team, architects, and engineers. There are maybe 20 to 30 people using it.
What is most valuable?
NSX extends Layer-2 scalability on Layer 3, covering the vRO and extending the capability on Layer 3 by decapsulating using a new mechanism. NSX-V was designed to use with VMware products and Success 360, providing more flexibility toward different levels of cloud, containers, and components. NSX-T gives you the ability to stretch your network across different view locations. If you have multiple sites, you can connect them using NSX-T.
What needs improvement?
In the next release, they should enhance the visual interface. With NSX-T, it's difficult to communicate between the public cloud and the container.
For how long have I used the solution?
I have been using NSX for three or four years.
What do I think about the stability of the solution?
NSX is stable.
What do I think about the scalability of the solution?
NSX is scalable. You can deploy it on one node or a three-node cluster.
How are customer service and support?
I rate VMware support six out of 10 for NSX-V and seven out of 10 for NSX-T.
How was the initial setup?
Deploying NSX is difficult. VMware NSX has three components: management, controller, and database. You have to understand each of them and where to deploy them. There are lots of logs as well. The deployment varies whether you are deploying on a VM, public cloud, or standalone hardware. Each has its own prerequisites.
First, you have to enable features on your physical equipment, enabling you to install NSX. You have to deploy the dependencies and fix the board. The deployment time depends on the equipment, whether it's from Cisco, Jupiter, or another vendor. They have different approaches to enabling NSX.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the CPU or the physical unit.
What other advice do I have?
I rate NSX nine out of10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/reseller
A solution that offers a prompt and responsive support team to its users
Pros and Cons
- "It is a stable solution...The solution's initial setup process was easy."
- "The solution could benefit from improvements in its pricing and scalability."
What is our primary use case?
We use the solution to establish a connection between our two sites using the same IPs. This is our primary use case.
What is most valuable?
Segmentation, specifically micro-segmentation, and also for its extended service between sites to keep the same IP address on all sites are valuable features of the solution for our company.
What needs improvement?
The solution could benefit from improvements in its pricing and scalability.
For how long have I used the solution?
I have been using VMware NSX for two years. Also, I am using VMware NSX-T 1.0
What do I think about the stability of the solution?
It is a stable solution. Our company is migrating from VMware NSX-T 1.0 to VMware NSX-T 3.0.
What do I think about the scalability of the solution?
In terms of scalability, I would rate the solution a seven out of ten. Currently, VMware NSX is being used extensively in my company by approximately 1,000 end-users.
How are customer service and support?
When our company contacts VMware's technical support, we open a ticket for our support request. In the past, we escalated issues to VMware support and raised tickets to receive resolutions.
How was the initial setup?
The solution's initial setup process was easy.
What about the implementation team?
The implementation process for the solution was executed with the assistance of our organization's in-house team.
Regarding the deployment process, we begin with the manager and the product. Next, we deploy the controller and proceed with the requirements of UA6. Subsequently, we configure the DLR, ULS, or UDL.
What's my experience with pricing, setup cost, and licensing?
I don't look over the pricing and licensing of the solution.
Which other solutions did I evaluate?
Before our company decided to go with VMware NSX, we evaluated VMware vRA and VMware vRO.
What other advice do I have?
The solution is highly recommended for those with similar use cases as our company, given its features and the exceptional support it offers. The solution's prompt and responsive support team makes it a reliable option. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Hybrid Consultant at Bechtle
Works well and allows us to do micro-segmentation and create policy rules
Pros and Cons
- "The micro-segmentation and the ability to create policy rules are valuable."
- "It's a good product, but the way that it has got so many multiple levels that need to be purchased makes it expensive and cumbersome."
What is most valuable?
The micro-segmentation and the ability to create policy rules are valuable.
What needs improvement?
There's generally quite a lack of specialists in this space. One of the challenges as a reseller is that I need technical people to go and offer in-depth conversations about the products. We would engage someone to do that, or we would look for some engineering resources to be able to do the implementation. Unfortunately, there are not a lot of those. There is a massive skill shortage.
It's a good product, but the way that it has got so many multiple levels that need to be purchased makes it expensive and cumbersome. They seem to value shareholders more than customers, but most corporations seem to do that anyway.
For how long have I used the solution?
I don't use the product. I sell the product. I've been with VMware for multiple years. It has been about three years or so.
What do I think about the stability of the solution?
It's stable. None of my customers have complained about it from a stability point of view. They complained about its cost a lot, but people are quite happy that it's a stable product.
What do I think about the scalability of the solution?
There don't seem to be any issues with scalability. I'd rate it an eight out of ten in terms of scalability.
Most of our clients are small to medium enterprises.
How was the initial setup?
We are just reselling the product. I've seen demos and things like that. It seems very straightforward.
There could be some challenges around the implementation time, and you need to know what you're doing. There were some challenges from one of our customers. It had to do with the migration of VTT that wasn't made clear to him, so he complained about that, but it's not my experience. Some of the end-users in that space may have a feeling that they're not being informed sufficiently of product changes in a timely manner.
What's my experience with pricing, setup cost, and licensing?
Our customers have definitely complained about its cost. It's expensive. I'd rate it a nine out of ten in terms of pricing where ten represents a high price. There are other products out there that are equally expensive.
What other advice do I have?
I'd definitely recommend doing a proof of concept. Do a trial deployment so that you can understand the requirements and you can understand how the rules are created. So, definitely, try before you buy should be there.
I'd rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Lead Infrastructure Architect at a hospitality company with 10,001+ employees
Overly complex, initial setup could be simplified, but the migration methods are good
Pros and Cons
- "The migration methods are the most valuable aspect of this solution."
- "It needs to be cheaper."
What is our primary use case?
We were using VMware NSX for high availability.
We recently used it to migrate a way to the public cloud.
What is most valuable?
The migration methods are the most valuable aspect of this solution. The rest is just overly complicated.
What needs improvement?
We had some issues with the cloud version.
It needs to be cheaper.
We are stopping its use. We won't need it because we'll be using cloud-native.
For how long have I used the solution?
The company has been working with VMware NSX for six years.
I have hands-on experience with VMware NSX.
It was on-premise, but we just used it to do cloud migration to VMC, and it will be removed after that.
What do I think about the stability of the solution?
The on-premises version of VMware NSX was not stable, but it was for VMC migrations.
What do I think about the scalability of the solution?
The on-premises version of VMware NSX is not scalable.
The cloud version is most likely fine. I couldn't really say, but after the on-premise system was implemented, everyone was afraid of change. It was really flaky.
We don't have a large number of users. It is not used as such by people; it is a piece of infrastructure software.
There would have been less than half a dozen, not very many.
How are customer service and support?
I personally have not had any contact with technical support.
How was the initial setup?
The initial setup is complex.
What about the implementation team?
TCS assisted us with the installation.
What's my experience with pricing, setup cost, and licensing?
If five is a good price and one is a high price, I would rate the price a one out of five.
What other advice do I have?
I would not recommend this solution to others.
As a technical solution, I would rate VMware NSX a five out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Key Account Manager - Catalonia and Baleares Islands at Red Heart
Integrates perfectly but must be purchased as part of a bundle package
Pros and Cons
- "The dashboard is comprehensive and easy to use."
- "The solution is only sold as part of a bundle and not as an individual product."
What is our primary use case?
I used to sell the solution as a bundled package. My role was to find the best solutions for customers from various vendors and work with our pre-sales and solution architecture departments to present these options. I provided high-level advice and my colleagues provided technical details.
Our customers used the solution for segmentation and automation to secure workloads in their lower computing layer. One customer was CaixaBank, an important financial institution in Spain.
What is most valuable?
The dashboard is comprehensive and easy to use.
The solution integrates perfectly with F5, Check Point, and other applications. Integration with vendors is very important for customers. For our CaixaBank deployment, the solution performed these integrations which included defining, automating, and applying different rules and security functionalities.
What needs improvement?
The solution is only sold as part of a bundle and not as an individual product. Some customers only need vSphere or NSX for their use cases, but account executives focus on bundles so this is a problem.
Account executives need to talk with both systems and security staff to get a full picture of the environment's requirements. For example, systems staff have no need for the solution so they will never deploy it.
For how long have I used the solution?
I have been familiar with the solution for three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable and can handle deployment to thousands of devices with no issues.
How are customer service and support?
Technical support is very, very good. Staff work hard to understand new functionalities or bug fixes that are released monthly.
How was the initial setup?
The setup depends on the project scope. For example, CaixaBank's project had a very large scope that was divided into many different parts. Deployment took one year but the project is still ongoing.
Good deployments depend on an assessment phase where you talk with different departments before defining objectives. Discussions should occur both with systems and security staff. With proper pre-assessment, the solution operates and integrates perfectly.
What's my experience with pricing, setup cost, and licensing?
The pricing is higher than other options from Palo Alto, Fortinet, and Cisco because it is sold in a bundle.
Customers do not know the individual price of the solution so they compare the package pricing to competitors. The solution should offer stand-alone pricing so it can be accurately compared to other options.
Which other solutions did I evaluate?
There are many solutions in the market that offer similar functionality and characteristics.
Palo Alto, Fortinet, and Cisco offer lower prices because they are considered legacy. Segmentation is very detailed so many customers prefer legacy options for peace of mind.
The solution is a very, very good product that is perfect for customers who have good technical support.
What other advice do I have?
I recommend the solution and rate it a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems and network services admin management at a healthcare company with 501-1,000 employees
Offers firewall security and micro-segmentation functions
Pros and Cons
- "Firewall security is one of VMware NSX's vital features"
- "The vendor should integrate a basic load balancer in future versions"
What is our primary use case?
VMware NSX helps create and operate on-demand networks. The solution is dynamic and flexible. Our company's principal use case for the product is to provide a network for private projects. VMware NSX is also used to link virtual networks with legal networks and develop a single environment that permits comprehending virtual and physical tasks.
What is most valuable?
Firewall security is one of VMware NSX's vital features. Using the tags and the solution's security policy is incredibly simple. For instance, I can create a sketch on paper and redesign it with the tags present on the network segment using VMware NSX.
What needs improvement?
A basic load balancer feature was present in a previous version, but the latest version only has an advanced load balancer. The vendor should integrate a basic load balancer in future versions. The advanced load balancer is mostly suitable for system integrators, but it is not usable for our company dimensions.
For how long have I used the solution?
I have been using VMware NSX for three years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. There are about a few hundred end-users of the solution in our organization.
Our organization's virtual environments consist of virtual machines and systems within the network segments of VMware NSX, and every lab has professors, researchers, and students.
How are customer service and support?
Before Broadcom acquired VMware NSX, I would rate the tech support a nine out of ten. But presently, I wouldn't rate it so high because our company has difficulty reaching customer support. Whenever I write an email to the technical manager of the solution, I often don't receive a response.
How was the initial setup?
Overall, the setup process of VMware NSX was easy, but due to the unfamiliarity, the beginning of the process was a steep climb for our organization's team. In our company, we majorly utilize the on-prem deployment model but temporarily we also used the solution in the cloud because we needed the virtual labs and sometimes we needed to use VMware NSX on Azure.
What's my experience with pricing, setup cost, and licensing?
As a public administrator in Italy, our company signs a contract with an organization connected to numerous universities. This aforementioned organization creates the tender with VMware. I would rate the pricing of VMware NSX as seven out of ten.
What other advice do I have?
The micro-segmentation function of VMware NSX is wonderful because this feature allows for the best control of every single entrance point of data packets. I would overall rate VMware NSX a nine out of ten. I would recommend others to use the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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