WatchGuard EPDR Reviews

I primarily use the solution for my clients. I'm a service provider.

It's used as an EDR, which is endpoint detection and response. The solution is used to protect my client's office and their practice.

Overall, I find the entire solution valuable.

Their remote management (RMM) is very good.

I use a portion of their advanced protection tool. It's great for monitoring and taking a deeper look at various scenarios.

I love the function of it and what it does. I love the graphics, the view. The actual dashboard is good. It has a lot of information. It's very useful.

The only part I really don't use as much is their firewall. It's a bit superfluous. Most people have their own firewall in place, so they don't really need that part portion of the solution.

Right now the biggest improvement they could implement would be on the administration side. I have to go between different logins. My purchase for my own internal use is totally different than what my clients are on. It's really difficult to try to manage both and to go back and forth in between them. You need to remind yourself: "Oh, I've got to log into this one or log into that one". It's a different portal for each one. Their portal is, to me, in need of a lot of work. It's just not very good. Its not very intuitive.

The solution really needs to update its entire platform.

I've been using the solution for a couple of years now.

Once you got it up and running and are using it, it's great. 

It's my understanding that they're very easily scaled across a smaller organization. I work with small businesses. However, if a company had to scale from small to large, it's my understanding that they are not very scalable. It's limited.

I use it exclusively right now. If my clients need me to, I would increase usage in the future.

I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in the past, I noticed that they were not here in America. They're actually based in Spain. They just got purchased, however. My understanding is that the company just got acquired by WatchGuard. I don't know how this will affect the support in the future. A lot of things will probably change.

I used multiple different products. I switched to them because they had a SIEM behind it. That's really the only reason.

I used to use iShare. iShare went out of business. When that happened, I had to switch from that. They were kind of like an EDR, however,  they still offered more antivirus type items instead of EDR. Panda, on the other hand, has the EDR plus a SIEM behind it and I'm really an advocate for SIEMs.

The initial setup is pretty complex. It's not straightforward. They were not meant to be set up for the MSP model, which is month to month. They're more based on an old model, which involves buying so many licenses for the computer. It's hard to do. They haven't really upgraded their methods, at least for the last three years. 

I couldn't even use the systems management because it wasn't a part of the license. Their patch management still isn't up to date and ready for the MSP side of things. There are parts of the whole process that are just off.

Now that the company has been acquired, I'm under the impression they're currently changing a lot of their pricing.

The pricing has different levels. The full cost depends on what you want. I personally am using a few different items. It's not a simple flat fee. 

It is complicated to get pricing. If I needed to add a new client, I would have to go and ask them what the pricing is every time. Or, I have to look up emails that they sent me that have information on pricing.

I'm a consultant and reseller.

I'd advise other organizations to try the solution. That's all I can say. There are so many different aspects of it and so many different pieces that you can put it together depending on what you're using it for. The solution itself is great. It's just all the other stuff around it that is sometimes difficult.

I'd rate the solution eight out of ten. If it wasn't for the dated platform, I'd rate it a bit higher.

We use the tool for endpoint protection. 

WatchGuard EPDR improves organization primarily by supporting the IT team rather than the end users directly. It helps IT teams accomplish more with fewer people. One of its standout features is the patch management solution, which allows companies without up-to-date services like WSUS to manage patches for Windows and Linux systems. Additionally, it provides the usual endpoint protection features such as virus and malware protection, application control, and website control.

The tool's most valuable feature is patch management. Patch management is particularly valuable because few other companies, like Trend Micro and Kaspersky, offer integrated patch management solutions within their endpoint protection products.

WatchGuard EPDR does have areas for improvement. One significant gap is the lack of a virtual patching feature integrated into the endpoint security. This would be particularly useful for endpoints running operating systems that are no longer supported, such as Windows 7.

I have been using the product for three years. 

As a partner, we have direct access to development. 

Deploying WatchGuard EPDR is quite straightforward. Multiple installation options exist, including manual installation, email installation, etc. Since it's a cloud solution, installing a server is unnecessary. The endpoint installations can be managed easily through various methods, including scripts. Additionally, WatchGuard EPDR comes with well-configured default policies.

The primary maintenance task involves updating the endpoint agents. Occasionally, you might encounter issues with agents, which are typically related to the operating system rather than the solution itself.

The product helps to reduce the company's operational costs. 

The solution's pricing is better compared to other products. 

I'd rate WatchGuard EPDR a seven out of ten. It lacks a proper virtual patching solution, which competitors like Trend Micro and CloudStrike offer.

We can replace one appliance solution with Panda Security Adaptive Defense.

The most valuable feature of the solution is its device control.

Panda Security Adaptive Defense’s stability could be improved.

I have been using Panda Security Adaptive Defense for one year.

Panda Security Adaptive Defense is a stable solution. I rate the solution a nine out of ten for stability.

I rate Panda Security Adaptive Defense ten out of ten for scalability.

The initial setup of Panda Security Adaptive Defense is not complex. It's very easy.

The solution's deployment time depends on the dimension of the client and the number of licenses the customer wants to have. For example, it takes less than one hour to deploy ten licenses.

Customers need to pay monthly licensing costs for Panda Security Adaptive Defense, which is not expensive.

Panda Security Adaptive Defense is deployed on the cloud. I would recommend the solution to other users.

Overall, I rate Panda Security Adaptive Defense nine out of ten.

We have five licenses for internal use, not for sale. For other users, we utilize demonstration licenses or organization licenses.

Firstly, we can manage it on the cloud. Secondly, we have control over our devices, specifically USB ports, allowing us to block or control the traffic. In cases where clients cannot afford a Firebox, they can use Panda Security as a cost-effective solution to protect their devices. It enables widespread usage.

As for areas of improvement, there is always room for enhancement. The stability could be improved. Both me and my teammates who use Panda Security have experienced some issues.

I have been working with this solution for five months. 

It is a stable solution. I would rate the stability of Panda Security Adaptive Defense nine out of ten. 

Panda Security is a comprehensive security solution because it includes a firewall.

At the moment, there are 20 users using this solution. It is regularly used. Moreover, we do have plans to increase its usage.

The customer service and support team is good. We like the support. 

We have a team of four for deployments and maintenance. We have two administrators and two support members who provide guidance on usage.

I had to make a technical call to implement this solution for the clients. It has been a part of my daily work ever since. Currently, I am providing training to my teammates on how to set it up internally and for clients. 

Some clients initially prefer a demonstration before committing to payment. In such cases, we create a client profile and provide a demonstration license for a month. We use it during that period.

As for licensing costs, we pay for a yearly license. It is an expensive licensing. 

In Africa, we suffer attacks all the time. It's an everyday need. We need to protect our devices and our information from these attacks. In terms of recommendations, I would suggest using Panda Security to protect computers against these and other types of attacks. 

Many people initially struggle with licensing costs, and some resort to open-source solutions. However, when they experience an attack, they realize the importance of using a commercial license. 

We recently discussed the issue of device protection during a session where Panda Security was recommended. Many people have shown interest in the solution, and we are waiting for feedback. 

On a scale from one to ten, I would rate Panda Security as a ten. 

We're primarily using the solution for security purposes. It is for software and malware blocking, URL blocking, and executables. We use it to monitor PCs to check for threats and updates, et cetera. It helps with endpoint protection.

The solution makes it easy to unblock software. 

I like the way they show inventory and the serial number of devices. 

The initial setup is very straightforward.

It is stable, and the performance is good.

It is scalable.

The cost is not too high. 

It would help if it would monitor the network better and offer email protection for better monitoring. 

I've used the solution for one and a half years. 

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. It's very trustworthy. The performance is quite good. It's updated well. 

It is easy to give access to people who need to see the admin panel from their PC.

I'd rate the stability eight out of ten.

It is scalable. You can make groups or divide the company departments and add specific rules to each. It's simple.

We have about 100 users at this time. At this time, we do not have plans to increase usage. 

We've never used technical support. 

It is easy to set up the solution. It's not overly complex. 

It took maybe a week to deploy it to the whole company.

We were able to deploy it through email or the Active Directory. It can also be installed manually. The setup is flexible. 

You only need one or two people to deploy and maintain the solution. We have engineers that can handle these tasks. 

We handled the setup in-house. We did not need any outside assistance. 

I have not evaluated the ROI. However, it is worth to cost of the product.

You do need to pay for a license to use the solution. However, I do not know the exact cost. My understanding is it is not expensive. 

I did not previously evaluate other options. 

We're using the latest version of the solution. 

There may be better solutions; however, for now, we use this.

I'd advise new users to first know the rules they wish to implement before doing the full deployment.

I would rate the solution eight out of ten. 

Our primary use case for this solution is security protection as anti-virus software.

The dashboard management feature is valuable.

The solution should have additional endpoint protection.

We have been using the solution for approximately one year.

The solution is scalable, and the entire company uses it.

We have had a good experience with customer service and support.

We previously used Symantec. However, we switched because some of our operating systems were becoming older, and we needed to find something to keep us in those older devices.

The initial setup is easy.

We implemented it in-house, and it took approximately 20 minutes per machine. So we did not require many people for deployment.

I rate the licensing costs an eight out of ten.

We evaluated Sophos.

I rate the solution a seven out of ten. I recommend this solution to users looking for something economical to cover most of their bases.

We are very satisfied with the product. It's a very good product.

The interface is great.

There could be improvements to the PC policy. For example, they could improve policies related to the software to disable, folders and files and patch updates for Windows workstations and machines.

We have been using this solution for five years, primarily with our customers. We are using version Fusion 360, and it is deployed on-premises.

It is a stable solution.

It is a scalable solution. We have 70 customers with five PCs per customer.

The technical support is very good.

The implementation was difficult. When installing Panda Security Adaptive Defense on a customer's PC, it must download the agent and then run agent files to set up the product.

The price is very reasonable and does not cost a lot. It is €30 per PC per year.

I rate this solution an eight out of ten.

The protection from malware is the most important feature. It has some endpoint information about the vehicle of the virus, malware, etc. It is also stable and easy to install, and they also provide good technical support.

It needs some improvements in the DNS security feature. Currently, it does not have full DNS security. It only has semi-DNS security, which can be improved. It is an important feature for us, and it would be really good if they can improve the DNS security feature. 

Our group has some plans to change to Cisco AMP, which has features such as DNS, Umbrella. We are trying to learn about Cisco AMP and compare it with Panda.

I have been using this solution for around three years. We are using its latest version.

It has been stable until now.

It is scalable.

They provide good technical support. They are able to resolve our issues.

It is easier than other endpoint protection solutions. The installation takes around 5 to 10 minutes, but we need to wait for a bit to connect to the cloud. It takes more than a day to set it up for a new company because it involves setting up security and policies.

I implemented it in my current company. I had also implemented it in my previous company.

I would recommend this solution for endpoint protection for other companies. We didn't have any major security issues.

I would rate Panda Security Adaptive Defense a nine out of ten.