We are looking to develop HR agents on it, HR-based bots. We integrated it with our HR system, HRIS.
Experience gains better customer interactions and user-friendliness but requires more efficient agent development
What is our primary use case?
What is most valuable?
The development toolkit itself and the engine that supported the agent development was flexible. The features include support for RAG and support for generative AI. What we're looking to do is provide a human-like interface where natural language comes into play to serve HR data. Our users interact in a narrative fashion and get their queries answered. It has increased our serving of HR requests by 30%. It is user friendly, and our user base was able to work with it quite conveniently.
What needs improvement?
Improving on the development toolkit would help. The platform and toolkit that we use to develop agents could benefit from improvements from a user-friendliness perspective. Making it more user-friendly would be beneficial.
For how long have I used the solution?
I have been using watsonx.ai in the last year. I have done some training on it and completed some POCs and demos. I have worked on watsonx.ai for development purposes.
What was my experience with deployment of the solution?
The platform was easy to adopt, though it took some time, but we did not hit any major roadblocks. Our user base found it friendly to work with. Our internal customers were happy with the deployment and the interfacing they had to do with the experience. From a development perspective, our developers were comfortable developing on the platform. They did not raise any significant concerns.
What do I think about the stability of the solution?
It has been stable so far.
What do I think about the scalability of the solution?
From a scalability perspective, it is median.
How was the initial setup?
We had to acquire some training on it. We needed to build skills before using it.
What was our ROI?
It was relatively straightforward. We haven't extensively tested it compared to other platforms, but for now it has helped serve our purpose.
Which other solutions did I evaluate?
I have recently started working with HubSpot. We were expected to work with ServiceNow and Salesforce, but that did not come through. I work on Office 365, but I have a bit of exposure to Azure.
What other advice do I have?
This solution is highly recommended. On a scale of 1-10, I rate watsonx.ai a seven out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
