Workato Reviews

We mainly use Workato for integration purposes where we need to integrate multiple systems. We mostly utilize it for data integration purposes.

The features of Workato are very user-friendly. The product is easy to use, allowing us to integrate hundreds of cloud applications. It is very flexible with most cloud-based or SaaS-based applications. At least for small-scale industries or a small amount of data, it has a very good design pattern for ETL purposes. The performance is convenient and easy to integrate with cloud-based applications. The development and testing process is fast because everything is in a single, zero-code, drag-and-drop environment.

There are several areas for improvement with Workato. Integrating on-prem applications is challenging, even though they have an on-prem agent. It also has issues with handling large amounts of data, as performance decreases with larger datasets. It cannot handle more than 50,000 records effectively.

I have used the solution for maybe five years.

I have faced stability issues only once. Workato has very good load balancing and failover capabilities.

Workato can handle small amounts of data well, but performance issues arise with larger datasets.

The support team is generally good, but there are challenges with fixing some issues due to product limitations. The quality of response is good.

For me, it was easy as I have strong experience in data integration, but for new people with basic knowledge of integration, it is also quite user-friendly.

Workato is value-efficient because it charges based on the number of interfaces you build, along with basic platform charges.

I have used many other ETL tools like Dell Boomi, MuleSoft, TIBCO, Jitterbit, Apache NiFi, and Informatica. The choice depends on the specific use case and requirements.

Regarding Workato, there is no single best solution as choices should be use case-specific. If it involves simple cloud-based applications, we prefer Workato. For many on-prem applications and business orchestration, MuleSoft or TIBCO is better. For ETL or database-to-database processes, Informatica is a good choice. Overall, I would rate Workato a seven out of ten.

The main use cases include API-related scenarios, sales cycle processes, and invoicing operations. This primarily involves the purchase journey of the company, where Workato serves as an integration tool for transferring customer data, invoicing information, and orders between systems.

Their UI interface is very strong compared to other tools, allowing even non-coders to perform basic data transfers between systems effectively. When it comes to complex scenarios and customization, our team faces challenges in Workato. When we encounter issues and reach out to the Workato support team, they have limited ability to assist, leading us to implement temporary solutions and workarounds.

Maintenance requires minimal effort on our end as Workato handles most maintenance tasks themselves. We only need to retest major flows if there is a significant release. Regarding stability, it performs adequately without major issues. There are occasional refresh and cache issues, but it functions properly 90-95% of the time.

The customization capabilities could be enhanced significantly. Having used other integration tools such as Boomi and MuleSoft in the past, the features in Workato appear to be at a primitive stage. The support team has limited ability to assist when issues arise. Workato should improve their customization capabilities for complex scenarios that cannot be handled through drag and drop options. While they offer options for writing Ruby scripts, the functionality is not advanced enough. They should implement functions or internal mechanisms that allow users to write custom code for complex scenarios that cannot be accommodated by drag and drop features.

The deployment process in Workato is complex because new versions require copying rather than overriding, forcing users to perform numerous manual steps to maintain the latest code.

I have been using Workato for one year.

The stability is adequate with no major issues. There are occasional refresh and cache issues, but the system functions properly 90-95% of the time.

Scalability depends on the requirements we receive. It can be challenging due to the GUI development structure. Adding code between existing segments is difficult for developers. With effective design, it can be scalable, though not completely. The scalability rating would be approximately 60% to 70%.

We contacted Workato's technical support several times last year. With an advanced support model, the speed and response time were good. However, exact resolutions took time due to their need to understand issues and hand them over to other team members, along with time zone challenges. The support was good but not excellent.

The support rating is eight out of ten.

Positive

I have used other solutions such as Boomi for many years. Being an IPaaS tool, it accommodates all scenarios. I have also used MuleSoft.

Boomi is a better fit compared to Workato. Boomi offers drag and drop features similar to Workato but provides more extensive customization options. It enables advanced API management and has more adapters than Workato, which is newer in comparison. Boomi provides better management of multiple development teams working on the same code and has a superior deployment cycle.

We currently use both Workato and Boomi in different areas as needed.

Boomi is more expensive than Workato. Workato is recommended for small to medium-sized companies, while Boomi is more suitable for larger companies with extensive data needs. The choice depends on company budget and size. For simple integrations and limited budgets, Workato is recommended. For large-scale companies with substantial data and budget, Boomi or MuleSoft would be more appropriate.

We collaborated directly with the Workato team for purchase, not through any reseller or store. Deployment requires the entire team as every developer needs to know the latest code and coordinate with the person handling deployment. For large teams, the development team lead is essential.

I need to verify partnerships with Workato as we work with different clients in a service-based company, resulting in various setups where some have partnerships and others use subscriptions.

Overall rating for Workato: 7 out of 10.

Public Cloud

Amazon Web Services (AWS)

We predominantly work for enterprise clients across various sectors like manufacturing, FMCG, and finance. Most of our clients are at the enterprise level, and they use Workato to automate their existing business processes and consolidate their legacy IT landscape into a modern iPaaS system. Specific use cases include supply chain, contract management, human capital management, and complete integration of business processes.

Workato allows us to streamline our operations by replacing multiple legacy systems with a single integrated platform. The event-driven architecture, API management, and secure on-prem facilities are highly beneficial for large enterprises. With Workato, organizations can automate end-to-end processes, such as employee onboarding and offboarding, using AI agents. The return on investment is quick, and Workato significantly reduces manual work.

From a technical standpoint, the security features at the data orchestration level could be more organized, and improvements in certificate management are necessary. Also, logging capabilities present some limitations, and enhancements are being discussed with the product team. There is also room for improvement in B2B integration features.

I have used it for more than four years now.

We closely worked with the Workato product team from the blueprint phase, ensuring a smooth and tailored setup process. Clients are not left out once the application is subscribed, as the platform is securely configured according to client needs.

In four years of use, we have experienced no downtime with Workato. Its stability is commendable, requiring hardly any maintenance.

Scalability with Workato is seamless. Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.

Workato's support is exceptional, with direct access to a product Spock for immediate solutions and updates on product enhancements. This transparency and responsiveness greatly benefit our operations.

Positive

The initial setup was facilitated by transparent collaboration with the Workato team, ensuring that the platform was appropriately configured to our security and operational needs. Clients are well-supported and not left behind after subscribing.

Our implementation involved close collaboration with the product team to tailor the platform setup to security features required by clients.

The return on investment with Workato is notable. By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.

Workato's pay-as-you-use model is competitive when compared with other iPaaS providers, making it cost-effective for organizations looking to integrate multiple functionalities under one platform.

Before implementing Workato, organizations should clearly understand their business problems and challenges to maximize the benefits. Workato is designed for enterprise-level integration, providing a comprehensive solution to address revenue and operational leakages. I rate Workato at a nine out of ten, acknowledging its strong features while keeping room for improvement in B2B integrations.

On-premises

I am working as an integration lead, and we had a project where we implemented an integration for one of our clients. The use case in our project was to bring data from a source system, Shopify, where we transfer all dimensions and fact data to Snowflake. This integration was achieved through Workato.

The most valuable features of Workato include event streams that enable loosely coupled APIs and maintain reusable flows in the platform. We can bind multiple subscribers to them and have the same data supplied across multiple channels and multiple subscribers.

Another valuable capability I am currently exploring is Intelligent Document Processing, which allows us to read PDFs and images and extract those details. This is especially useful for invoices and purchase order receipts.

The recipe-driven automation in Workato is very impressive. For the same client project, we extracted purchase orders from emails and pushed them into the file system. The automation worked as expected, and we didn't face any issues with the Workato email connector.

Regarding connectors, I have used approximately 20 to 30 connectors. The most useful was the Ruby connector, which allows us to run Ruby scripts and get the required output. This was particularly helpful during our integration when we extracted and implemented business logic for multiple complex transformation scenarios. Similarly, we can run Python scripts and JavaScript as well, making these useful tools for data transformation.

There are storage limitations in Workato. The event streams come with a limitation of only 512 KB. If the payload size is huge, those payloads cannot be published into the event stream. We have to use storage and split the data. It would be beneficial if Workato could improve these size limits on event streams.

The Ruby connectors also come with a memory size limitation of around 45 MB, which could be increased to around 100 MB.

Regarding stability improvements, the memory capabilities need enhancement. Additionally, there was an action missing for inserting data into Snowflake tables. It would be advantageous to have the ability to insert records in batches. This is a missing point and an area for enhancement.

I have been working with Workato for the last six to eight months on a project for one of my clients, Sempra.

We haven't moved our APIs to production yet, but it has been stable across all the connectors and versions we are using. I don't see any major issues at all, so whatever versions we are using are stable.

For the stability rating, I would rate it a 7.

Workato demonstrates good scalability. We can scale as much as possible according to our plan, whether it involves recipes or connections.

I would rate the scalability of Workato an 8.

I interacted with technical support regarding an issue where we needed help with a memory limitation. We reached out, and they informed us about the maximum memory limit for our connector. We were looking to increase the memory size, but that wasn't possible. I'm looking forward to how they can improve this size limitation for higher volume integration.

Based on my experience with the technical support, I would rate them a 9.

Positive

The initial setup of Workato was straightforward, and I didn't face any challenges. This was due to the training materials shared by the Workato team, which were really helpful.

I work with the client through conference calls, so our architect handled the purchase. I haven't utilized real-time data synchronization in my project.

For metrics and KPIs regarding AI-driven insights, I check dashboards where I monitor task usage and dependency graphs.

I haven't utilized any AI capabilities in my project yet.

I cannot comment on Workato's compliance with industry standards.

I haven't been working with anything else other than Workato in the last 12 months. I can confirm my availability over call or email.

Overall rating for Workato: 8 out of 10.

We primarily use Workato to extend functionality to legacy systems. We employ Workato to orchestrate processes, gather information via other interfaces like Teams, and push it into our core systems. We also utilize Workato for onboarding processes, contractor management, and timesheets entries through Teams. Additionally, it is used for resource forecasting with Excel and Power BI, integration between our K2 system and Azure AD for identity management, and interfacing with external solutions for employee and project lists. Workato orchestrates Power BI for managing refreshes and notifications.

A key value of Workato is the democratization of its use. We've enabled more junior users to create and work with processes, extending usage beyond IT to non-technical staff. Workato is also highly reliable, and migrations require minimal effort. Noteworthy features include its drag and drop UI, numerous integrations, ease of creating new integrations via SDK, and the Copilot model. Workato's reliability and the ease of volume processing are invaluable, positioning it above alternatives like Microsoft Power Automate.

More features related to the application side would be handy. A larger library of community recipes and connectors around common but complex applications, such as Microsoft, could be beneficial, as they are often complicated to handle.

I have been using Workato for a little over two years.

The initial setup of Workato was straightforward. The environment wasn't new to us, and we partnered with a third party to quickly overcome the learning curve. The setup process was efficient, allowing us to deploy recipes within a week.

Workato is very stable. Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.

I believe Workato is very scalable, as we have not encountered any limitations. It easily handles our volume requirements.

Workato's technical support is excellent. They are available online for chat support and typically find solutions promptly. In cases needing escalation, responses are usually received within hours. The community around Workato is also influential, offering support and monthly meetings to address questions and share information.

Positive

We were using Microsoft Power Automate and custom automations. However, Power Automate was frequently disconnected, and relying on a single developer for custom solutions was complex. Workato proved to be a superior solution, offering greater reliability and ease of use.

The initial setup was facilitated by a partner who helped us to quickly learn and implement Workato. We focused on specific tasks while some development was carried out by the partner and later handed over to us.

We engaged a partner who assisted us in navigating the learning curve efficiently and built initial processes, which were then handed over for us to learn.

We know that we've improved processes, replacing formerly manual tasks. Workato provided spreadsheets for ROI calculations, but we haven't taken the time to assess it.

Workato provided good value for money. We managed to negotiate a flexible deal that suited our needs, adjusting the initial offer for viability.

We evaluated Microsoft Power Automate and custom automations before choosing Workato.

Based on my experience, I definitely recommend Workato to others. It is the best product in our technology stack, allowing us to integrate legacy systems and address diverse requirements. On a scale of one to ten, I rate Workato a nine out of ten.

Public Cloud

Other

Our primary use case for Workato involves aged care and scenarios with multiple global instances. It's particularly useful for integrating operations across several countries or regions where complex integrations aren't necessary.

Workato offers a built-in lookup table for storing data, unlike earlier middleware technologies, which required an external database. It can store up to ten thousand records. Additionally, the platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.

Workato could be improved by adding a proper debugging feature. Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.

I have used the solution for a year now.

I did not experience any issues with the deployment of Workato. It's straightforward to set up.

I would rate the stability of Workato as an eight out of ten. As a cloud-based tool, it provides stable performance without downtime.

Workato is scalable, rated at eight out of ten. It supports multi-region operations well, allows dynamic connection switching at runtime, and can manage multiple databases within one integration service, called a recipe.

I rate the customer service support as seven. The support is not available 24/7, and having more support options could be beneficial.

Neutral

The initial setup was very easy. I would rate it ten out of ten. It's a plug-and-play setup, taking only a few seconds.

Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost. I would rate the pricing at seven, indicating it leans towards being more expensive.

I have done some work in Boomi and consider its pricing to be more competitive.

For someone evaluating Workato, it matters whether the requirements and budget align with the platform. Workato is a reasonable choice for medium to small companies. I rate the overall solution as a seven.

Public Cloud

Other

I am using Workato for integrating and automating solutions for finance, HR, and IT. Specific use cases include onboarding and offboarding for HR, handling invoices for finance, and creating tickets for customers.

When compared to other tools, Workato is a low-code solution with a user-friendly drag-and-drop UI. It comes with pre-built connectors, eliminating the need to write APIs. Workato ensures data encryption in transit and at rest, and offers built-in error monitoring with alerting capabilities through Slack, email, or external monitoring tools. It also facilitates role-based access.

One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment. Though it has a recipe life cycle management, it does not automatically integrate with a GitHub-like facility. Additionally, the cost for high volume integrations could be reduced, as Workato uses task-based pricing, which can become expensive with higher usage.

I have been using Workato for more than four years.

Deployment is straightforward, requiring the creation of a manifest that contains all the necessary logic and files. This manifest is then migrated to higher environments.

Workato is generally stable, although there are some limitations, such as a hard limit of 50,000 records for CSV file processing. To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.

Workato's support is robust, featuring first and second-level support. Minor issues can be addressed through the chat feature in the UI. For complex issues, the response may take a day, and tickets can be opened for follow-up. Customer Success Managers help expedite issue resolution.

Neutral

While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.

I would recommend Workato because everyone is moving away from writing extensive code. In the current trend of AI, tools that integrate systems easily are valuable. Overall, I would rate the solution a 9.5 out of 10.

Other

I am an integration consultant, and I use Workato for integration. Recently, one of my clients wanted to migrate from using Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.

I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles Salesforce in presenting both solutions and their benefits.

Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.

I have been using Workato for at least three months.

Deploying Workato was easy and clear. Although the components are good, I would like an IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.

I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.

Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.

I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.

The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.

Compared to integrators like Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by Salesforce, its CEO declined the sale, but Salesforce is one of its investors.

Solutions evaluated include Boomi, MuleSoft, and Workato.

For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.

Public Cloud

Other