My usual use cases for Worksoft Certify involve mostly working on web and cloud nine applications, along with Oracle applications, CRM applications, and SAP applications. I have automated all of this using Worksoft Certify, from creating the test cases to executing them, scheduling them in CTM, which is Continuous Test Manager. I am also working on one more project where we use a radar which is on the Mac and iOS. We are doing all kinds of testing and integration using this tool.
Senior Automation Engineer at Deployd
Automated diverse enterprise testing and now seek stronger AI and image recognition support
Pros and Cons
- "The features and capabilities of Worksoft Certify that I have found the most valuable so far are primarily in testing, especially with SAP, where the testing is very smooth."
- "To improve or enhance Worksoft Certify in future releases, I believe integrating AI would be really great, as the market is moving towards AI. Additionally, features such as image recognition and more advanced OCR techniques could be developed further; currently, these features do exist, but they are not up to mark."
What is our primary use case?
How has it helped my organization?
Worksoft Certify has positively impacted my organization by allowing us to schedule the test cases using Continuous Test Manager, saving a lot of time. We do lights-off testing there, and the report generation is very smooth, with different types of reports generated in Worksoft Certify, making it easy for us to track script failures. They also provide a specific tool to generate our own reports using the template, known as BPT, Business Process Procedure, allowing us to modify and customize testing and reports based on our needs. This flexibility is very helpful because customers often have different requirements for report generation; some want detailed reports while others do not. This kind of feature helps us minimize time in report generation and makes it easier to understand the entire procedure.
What is most valuable?
The features and capabilities of Worksoft Certify that I have found the most valuable so far are primarily in testing, especially with SAP, where the testing is very smooth. Whenever we lightly touch or record any objects' properties, the properties remain stable and it is very simple to identify and incorporate them in our scripts. Additionally, one of its best features is that it is codeless. Apart from two to three weeks of training, I don't need to know rigorous coding as required in Selenium and other tools. I find these features to be very attractive in Certify.
What needs improvement?
To improve or enhance Worksoft Certify in future releases, I believe integrating AI would be really great, as the market is moving towards AI. Additionally, features such as image recognition and more advanced OCR techniques could be developed further. Currently, these features do exist, but they are not up to mark. If it can read through the images effectively, that would be great.
Buyer's Guide
Worksoft Certify
May 2026
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For how long have I used the solution?
I have been using Worksoft Certify for eight years now.
What do I think about the stability of the solution?
I find Worksoft Certify to be quite stable and reliable, but I recommend using releases that are already stable. If we frequently upgrade to the latest releases, it can be tricky and unstable since the recent releases are still being tested. Until we receive confirmation from the support team or Worksoft that a release is stable, we should avoid upgrading because it can have significant impacts, especially during database and software upgrades, which can be time-consuming, and reverting back to a previous version can also be tricky.
What do I think about the scalability of the solution?
I have changed the scale at which I work by increasing the number of users and data volume. There is no discrepancy when multiple users are working simultaneously; for example, with fifteen licenses, all users can work at the same time without experiencing lag or slowness in the software. Based on this experience, I can rate it a nine.
How are customer service and support?
Other than installation, I have reached out to the technical support of Worksoft Certify, especially when the objects are not recognized. For example, in coding tools, we build the object by picking its unique property, but in Certify, there is no need to build the object from scratch. The objects are already learned and stored in a configuration file. Sometimes when an object is not recognized, I contact the support team, and they ensure that they relearn that object and add it to our existing configuration.
I would rate the technical support of Worksoft Certify an eight. They solve every problem effectively, but there is often a bit of delay because they first try to understand the issue. If they cannot resolve it, they escalate it to a higher level of expertise, which requires me to explain the problem again, making the process time-consuming. My suggestion is that if a ticket is designated as critical, it should be moved directly to the second level of expertise.
Which solution did I use previously and why did I switch?
Before using Worksoft Certify, I utilized different coding tools such as Playwright and Selenium. I found that the time consumed in Selenium and Playwright is quite excessive because we have to set up an entire project, import libraries, and everything for different projects. However, in Worksoft, I can simply create a folder and start creating the test cases without the need to set up any library or Java files or specify any paths. Compared to other tools which require coding techniques, I find Worksoft to be quite better.
How was the initial setup?
I did not participate in the initial setup and deployment of Worksoft Certify, but I know they provide an EXE file for setup, and we just need to configure the database connection.
For the initial setup process of Worksoft Certify, I found it to be very straightforward. They provide a proper manual along with it detailing the steps to follow. If anyone gets stuck, there is also a support team available twenty-four hours a day, seven days a week for assistance, and you can directly contact them for installation help.
What other advice do I have?
I am not aware of the pricing of Worksoft Certify, as it depends on the entire enterprise license based on the company's requirements. You cannot get it as a single-person license for other tools; it is based on the number of licenses provided according to your company's needs.
For scalability, I need clarification on the specific terms you are asking about. I want to ensure I understand the context of your question regarding expanding infrastructure for more users or extending the usage of Worksoft Certify.
Worksoft Certify is deployed on-premises in my organization.
I have not had the chance to evaluate the tangible benefits or ROI since using Worksoft Certify.
I would rate Worksoft Certify around a seven overall. As I mentioned earlier, with the current growth in AI and other advanced techniques, there is significant scope for introducing new features to keep it updated with market requirements.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 30, 2026
Flag as inappropriateTest Lead at a tech vendor with 10,001+ employees
Automation has improved complex platform testing workflows and streamlines continuous end-to-end validation for enterprise applications
Pros and Cons
- "I would say Worksoft Certify is good and the best one to date when automating an SAP platform."
- "Rather than the product, I would first say from my experience that the immediate availability of a person or the support team is needed for anyone who requires help in areas wherever it is required."
What is our primary use case?
We obtain use cases from the functional team, and then we conduct a feasibility analysis because there will be some hurdles or obstructions for any automation tool. Similarly with Worksoft Certify, we encounter some areas where we are unable to proceed with the automation of those particular areas. Once they are finalized, we move to automation by using Worksoft Certify. We can use any of the capturing methods to design a test case, and once it is done, we move the test case to final validation and close the test script. In this way, we generate the use cases.
Currently, I have not had exposure to using AI tools within Worksoft Certify, but I have heard that from version 14 onward, there are some compact features that have been developed within Worksoft Certify which are easy to use, especially for web automation. However, I have not come across any such features yet. I am waiting for the opportunity to work with them.
We have used Business Capture. Business Capture is basically an easy process, but sometimes it comes in the format of XML where it does not help everyone understand in a better way. However, if someone is able to understand XML and if we are debugging the particular code generated during Business Capture, it is the best way to use it, apart from the two capturing methods that are available with Worksoft Certify.
The CTM, or Continuous Testing Manager, is a recent evolution that Worksoft Certify has undertaken, and we can say it is the upgraded version of the execution manager that we previously had. CTM is directly an advanced execution manager where we can see results once execution is completed, and immediately the results are displayed using a pie chart or any other graphical representation formats. CTM is useful in such a way that Azure can also be interlinked because Azure is the cloud platform evolving in recent times.
Currently, I have not had exposure to using AI tools within Worksoft Certify, but I have heard that from version 14 onward, there are some compact features that have been developed within Worksoft Certify which are easy to use, especially for web automation. However, I have not come across any such features yet. I am waiting for the opportunity to work with them.
We have used Business Capture. Business Capture is basically an easy process, but sometimes it comes in the format of XML where it does not help everyone understand in a better way. However, if someone is able to understand XML and if we are debugging the particular code generated during Business Capture, it is the best way to use it, apart from the two capturing methods that are available with Worksoft Certify.
The CTM, or Continuous Testing Manager, is a recent evolution that Worksoft Certify has undertaken, and we can say it is the upgraded version of the execution manager that we previously had. CTM is directly an advanced execution manager where we can see results once execution is completed, and immediately the results are displayed using a pie chart or any other graphical representation formats. CTM is useful in such a way that Azure can also be interlinked because Azure is the cloud platform evolving in recent times.
What is most valuable?
The competitor tool I have encountered recently is Tosca.
I would say Worksoft Certify is good and the best one to date when automating an SAP platform. When it comes to the web platform, Tosca is at an advanced level. Both tools have their independent exposure on different platforms and perform well. I would say both are at the same pace, but the utilization of the tool matters. If the team or organization is using web, they generally prefer Tosca, which works well with web applications. Other than web, when it comes to SAP or any other platforms, Worksoft Certify handles better.
For initial deployment, there should be involvement of three to four different teams. It is necessary for any procured tools, that is what I feel from my end. It is not that difficult to install Worksoft Certify on remote machines because it can be utilized in those machines, especially after COVID. The installation and licensing of the tool does not take much time if all the teams are aligned on the same page.
I would say Worksoft Certify is good and the best one to date when automating an SAP platform. When it comes to the web platform, Tosca is at an advanced level. Both tools have their independent exposure on different platforms and perform well. I would say both are at the same pace, but the utilization of the tool matters. If the team or organization is using web, they generally prefer Tosca, which works well with web applications. Other than web, when it comes to SAP or any other platforms, Worksoft Certify handles better.
For initial deployment, there should be involvement of three to four different teams. It is necessary for any procured tools, that is what I feel from my end. It is not that difficult to install Worksoft Certify on remote machines because it can be utilized in those machines, especially after COVID. The installation and licensing of the tool does not take much time if all the teams are aligned on the same page.
What needs improvement?
Rather than the product, I would first say from my experience that the immediate availability of a person or the support team is needed for anyone who requires help in areas wherever it is required. Because in recent times, I have encountered issues where once we face any kind of issues or once any kind of support is required, we need to log in through contact support in Worksoft Certify, and based on the priority that we set, the person or the concerned team would reach out to us. Definitely, this would delay half a day or a full day. The first point is that I feel immediate contact to a concerned team or person should be established so that the issue can be fixed at a better pace. This is the first area for improvement. It would definitely help in the improvement and utilization of this tool. Apart from this, I do not feel there is stress to be kept for improvement areas because in version 14, the prevailing version, it is designed in such a way that if any particular object fails, we do not need to sit and do the fixtures. Worksoft Certify has implemented it such that objects or attributes can be selected automatically, which is a very good improvement that saves time, especially in the dynamic working of automation. In this way, it works, but the main thing is the required immediate contact support. That is the core requirement.
For how long have I used the solution?
I have been using Worksoft Certify for around 7.5 years.
What do I think about the stability of the solution?
I have encountered lagging with Worksoft Certify, but it is not specifically with the tool. It depends on where this particular tool is installed, including the RAM size or the disk size of that machine. I have seen lagging, but it is related to the installation area rather than the tool itself.
What do I think about the scalability of the solution?
Based on my long experience, for scalability, I would give it a nine out of ten.
How are customer service and support?
If I should rate the support for Worksoft Certify, I would give it a seven, which is a good score. However, if we have any chance, we can make it much easier, aiming for an eight or nine. The only issue is it takes some time for the concerned person or team to get back. If we could have direct contact through platforms like Teams for any immediate queries, it would save the tester's time. For now, it is a seven, but improvements could increase it to eight or nine.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
I have not encountered the pricing areas where, out of my experience, I did not get a chance to go through the procurement part. However, I heard from the team that comparatively, Worksoft Certify is the better choice available at a low price compared to other tools like Tosca or any of the RPA tools which require a license. Worksoft Certify is the best choice available.
What other advice do I have?
Worksoft Certify definitely requires maintenance. There are patch works done for at least the minor changes within the same version so that Worksoft Certify behaves more properly. The patchworks must be maintained for Worksoft Certify for any kind of versions that are upgraded. In this dynamic nature, everything is changing, so whenever new platforms or new versions of platforms are encountered, the current versions may or may not work. In these cases, the maintenance of the current version helps to understand how the tool reacts to particular platform changes, making it easier for a tester to automate their test cases. My overall rating for Worksoft Certify is nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 27, 2025
Flag as inappropriateBuyer's Guide
Worksoft Certify
May 2026
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,644 professionals have used our research since 2012.
Principal Consultant at a computer software company with 1,001-5,000 employees
Scriptless automation has accelerated complex SAP regression cycles and simplified maintenance
Pros and Cons
- "The main benefit that Worksoft Certify provides for me as an end user is scriptless automation, which is very important because there is no coding involved in it."
- "For points of improvement for Worksoft Certify, the first point is AI, the second one is technical support, and I feel that the UI improvements on Worksoft Certify over the last 11 years have been comparatively low compared to the competition in the market right now."
What is our primary use case?
I have experience with Continuous Test Manager for running tests across complex environments, and we have performed continuous integration with other tools where we are able to perform nightly runs across multiple machines and create scheduled test runs and get the results back using Worksoft.
What is most valuable?
Dynamic identification and scriptless automation is one of the features that I definitely appreciate in Worksoft, mainly in both Tricentis Tosca and Worksoft. Along with that, working on multiple SAP screens and having sub-processes and having the layouts and record sets helped a lot in maintaining the test data in a more effective way.
The main benefit that Worksoft Certify provides for me as an end user is scriptless automation, which is very important because there is no coding involved in it. The maintenance of the scripts is very simple, and I do not have to do a lot of maintenance of the test scripts once the scripts are created successfully. The maintenance is low, and the data maintenance is easy. Along with that, I can work on multiple applications and switch between applications effectively using this tool.
We can perform reporting at the time of execution from Worksoft, but we have to do a slight customization for it. We created our own custom reports using Excel and reporting and we were able to get the results as needed.
What needs improvement?
I have used some AI-powered test prioritization, and I feel that comparing with other tools, it can be improved more in Worksoft. There is a lot of scope for improvement in that area.
In terms of process documentation in Worksoft, we are able to recognize a majority of the objects using the business capture feature, which was good. I do not face any major challenges with it, apart from a few things like challenges with respect to performing drag and drop operations.
For points of improvement for Worksoft Certify, the first point is AI, the second one is technical support, and I feel that the UI improvements on Worksoft Certify over the last 11 years have been comparatively low compared to the competition in the market right now. There can be improvement in the execution duration, as the scripts take a bit more time in execution compared to other tools available.
For how long have I used the solution?
I have been working with Worksoft Certify for almost 11 years since 2014.
What do I think about the stability of the solution?
I understand that the majority of the automations are stable. From one to ten, I would rate stability for Worksoft Certify around eight out of ten.
What do I think about the scalability of the solution?
I would rate scalability eight regarding the ability to scale and expand.
How are customer service and support?
I rate technical support from Worksoft around six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In my personal opinion, I prefer Tricentis Tosca when comparing Worksoft Certify and Tricentis Tosca. Many customers prefer Tricentis Tosca over Worksoft depending on their requirements, while some depend on the cost and pricing. As a practitioner of automation tools, I work on multiple automation tools like Panaya, Tricentis Tosca, Worksoft Certify, accelQ, and others, and we choose the tool based on the customer's requirement. However, I can see improvements going faster in competitive tools compared to Worksoft, which is what they have to improve on.
How was the initial setup?
The initial setup for Worksoft is comparatively simple, and I can say it is around moderate. A person with basic knowledge can start working on Worksoft compared to other automation tools where a lot of knowledge is needed.
What about the implementation team?
Worksoft Certify is deployed on-premises where I was using it, and I think it can be implemented in the cloud as well. I am currently working on the on-premises version combined with Tosca. I confirm that I am currently using Worksoft Certify and Tosca totally on-premises.
What was our ROI?
Regarding how Worksoft Certify impacts regression cycle time, we have a huge regression suite of around eight thousand plus test cases, and we are able to complete it within two to three days based on the time and duration that the execution happens. Previously, it used to take more than a week, and now it is happening in less than two days. We are trying to achieve it in one day, but as of now, we are doing it in two days.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high. In my opinion, it is reasonable money for that solution.
What other advice do I have?
Overall, I would say around eight out of ten is my final rating for Worksoft Certify, and definitely there is some room for improvement.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Last updated: Mar 2, 2026
Flag as inappropriateSenior Test Engineer at SOAIS
Automation has improved migrations and supports reliable continuous testing for sap workflows
Pros and Cons
- "Easy migration is a positive aspect if you're migrated to ECC or HANA or any platform in terms of SAP."
- "Sometimes we are facing crashes and downtime. Even our script will terminate in between the execution."
How has it helped my organization?
The stability is good. Compared with Tosca, the stability is too good, which is why Apple also prefers this tool.
What is most valuable?
Easy migration is a positive aspect if you're migrated to ECC or HANA or any platform in terms of SAP. If you're working in an ECC platform and migrating to HANA, the migration is too easy in Worksoft Certify.
The stability is good. Compared with Tosca, the stability is too good, which is why Apple also prefers this tool.
What needs improvement?
Sometimes we are facing crashes and downtime. If we have a license for 10 people, but 12 to 13 people are trying to log in with the same login ID and user password, that is when you can face some downtime due to a license issue. Even our script will terminate in between the execution. Those kinds of issues you will face.
Regarding the current pricing for Worksoft Certify, there are concerns about the overall cost.
What do I think about the stability of the solution?
Sometimes we are facing crashes and downtime. If we have a license for 10 people, but 12 to 13 people are trying to log in with the same login ID and user password, that is when you can face some downtime due to a license issue. Even our script will terminate in between the execution. Those kinds of issues you will face.
What do I think about the scalability of the solution?
Scalability is fine, and there are no worries about the scalability of Worksoft Certify.
How are customer service and support?
I am a track lead, so our team lead or manager will contact Worksoft Certify administrative support. Sometimes if they are not able to detect an object, they will load an accept definition. An accept definition is a kind of action. They will prepare one accept definition file and send it to Worksoft Certify support. At that time it will read the objects. Sometimes in web-based applications, it is not reading properly. Some objects are not properly detecting. When they are going to detect that object, it is not properly detecting, that is when they will reach out to Worksoft Certify support.
What other advice do I have?
Worksoft Certify maintenance is not required. Worksoft Certify will do some batch works and regular updates on a periodic basis. However, Jenkins requires maintenance. Jenkins will trigger Worksoft Certify, so that is when it will require maintenance. In terms of Worksoft Certify tool, it does not require any kind of maintenance because they will do the updates on a periodic basis.
My rating for SAP automation only would be nine out of ten. If including web-based applications, my rating would be seven out of ten. Since the purpose is to automate SAP as well as web-based applications, my overall rating is eight point five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 10, 2026
Flag as inappropriateTest Engineer at a tech services company with 51-200 employees
Codeless automation has accelerated complex sap workflows and now reduces manual testing time
Pros and Cons
- "The best features Worksoft Certify offers are its codeless nature, the absence of an object repository management requirement, and tools such as SAP Learn and Web Learn that are particularly useful for beginners, alongside the ability to generate various reports based on client requirements."
- "In my experience, Worksoft Certify is not very stable, and many users face crashing issues, particularly during execution, which leads to wasted time and frustration."
What is our primary use case?
My main use case for Worksoft Certify involves automating end-to-end SAP applications and processes, and I find Worksoft Certify very compatible compared to other software with its code-free approach, making it easy to learn for most users.
An example of an SAP process I've automated using Worksoft Certify includes automating SAP SD workflows as well as MM and WM, where I worked on IDoc related processes by creating a PO and then generating transfer orders and transfer requirements.
In one of the processes we have automated with Worksoft Certify, we've divided an end-to-end process into smaller parts, reusing automation scripts easily, which makes automating very straightforward, as it stores the objects automatically.
What is most valuable?
The best features Worksoft Certify offers are its codeless nature, the absence of an object repository management requirement, and tools such as SAP Learn and Web Learn that are particularly useful for beginners, alongside the ability to generate various reports based on client requirements.
The feature that has made the biggest impact for me is the codeless automation aspect, which provides comfort not just for SAP applications but also for web applications, making it easier to use compared to UFT and others.
Worksoft Certify has had a positive impact on my organization by enabling multiple people to automate simultaneously, reducing manual efforts significantly, and allowing the automation of diverse applications.
What needs improvement?
Worksoft Certify should improve its speed to minimize the lagging experienced during test script automation, where delays can cause users to close and reopen scripts entirely.
The points deducted are due to the significant lag experienced when many users are working on it, especially during urgent tasks.
I believe my data is well protected using Worksoft Certify, which also promotes transparency within projects, but there are some security concerns as multiple project teams can view each other's code, which calls for better access rights management.
For how long have I used the solution?
I have been using Worksoft Certify for the past seven months.
What do I think about the stability of the solution?
In my experience, Worksoft Certify is not very stable, and many users face crashing issues, particularly during execution, which leads to wasted time and frustration.
What do I think about the scalability of the solution?
Worksoft Certify struggles with scalability and cannot accommodate a large number of users simultaneously, making it less ideal for high-demand situations.
How are customer service and support?
I have needed customer support for Worksoft Certify, and while they respond quickly, there are times when immediate resolutions are not available, causing delays.
Which solution did I use previously and why did I switch?
I previously used UFT and Selenium for over four years but switched to Worksoft Certify because it feels more modern, user-friendly, and easier to learn.
What was our ROI?
I estimate that if two people can accomplish tasks in other software in 40 hours, with Worksoft Certify, it reduces that time to about 10 hours, ultimately saving 20 to 30 percent of manual effort and time, but I note that Worksoft Certify can lag and have synchronization issues.
What's my experience with pricing, setup cost, and licensing?
I'm not familiar with pricing, setup costs, and licensing details, but I've heard Worksoft Certify is costly compared to other tools.
Which other solutions did I evaluate?
I evaluated UFT, Selenium, and some other options, ultimately choosing Worksoft Certify for its accessibility to users with non-coding backgrounds.
What other advice do I have?
Overall, I feel Worksoft Certify is easy to learn and user-friendly, but the crashing and lagging issues need to be resolved for it to be truly effective.
If others are working on Worksoft Certify in a large project, they should use it during off-peak hours to reduce logout issues and lag.
I would advocate purchasing Worksoft Certify if many users will be utilizing it, as it demands investment to save time and improve security features compared to free tools such as Selenium.
I give this product an overall rating of 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 9, 2026
Flag as inappropriateSoftware Engineer at HCLSoftware
Codeless automation has streamlined my web and SAP testing with reusable scripts and LiveTouch
Pros and Cons
- "What I appreciate most about Worksoft Certify is that I use LiveTouch primarily."
- "What I dislike about Worksoft Certify is that if I have complex web applications or complex requirements, the scripting becomes difficult and the efficiency is also low for complex projects."
What is our primary use case?
I have scripted on Worksoft Certify for web applications and the SAP application. Mostly, I have used it for web applications and rarely for the SAP application. I have scripted 100 to 102 scripts in Worksoft Certify and have scheduled it for whenever I want to test the application, if there are any changes in the application, or if there are any feature updates in our application. I have tested whenever I wanted or when I had new data. I have also maintained the scripts. If there were any changes made in the application, I have updated the scripts and executed them correctly with the new features and functions.
What is most valuable?
What I appreciate most about Worksoft Certify is that I use LiveTouch primarily. LiveTouch can learn any object in the webpage, which is a feature I value greatly. I also appreciate the WebLearn feature. It will save the object automatically and learn the objects automatically. Both of these features are valuable to me.
What needs improvement?
What I dislike about Worksoft Certify is that if I have complex web applications or complex requirements, the scripting becomes difficult and the efficiency is also low for complex projects. This is an area that needs improvement.
For how long have I used the solution?
I have been using Worksoft Certify for four-plus years.
What do I think about the stability of the solution?
Regarding stability, in Worksoft Certify, I have not seen any lagging, crashing, or downtime. However, in the CTM and the execution manager, I have seen lagging. In the CTM, when I scheduled the script, it was not executed. When I checked the next day, there was no execution at all.
What do I think about the scalability of the solution?
Worksoft Certify is highly scalable for enterprise automation testing. It supports large environments as well.
How are customer service and support?
I have not contacted technical support.
Regarding contacting support, I have checked Worksoft documentation and Worksoft websites for help. The documentation was helpful to work with.
How was the initial setup?
The installation was easy. It was free to download. There are no configurations required because I can use any system. There is no configuration needed for Java and similar components. With Worksoft Certify, there is no configuration required, so I directly downloaded the application and installed it. It was easier than other tools.
What's my experience with pricing, setup cost, and licensing?
I am not certain about the pricing since my company purchases the license.
Regarding maintenance, I have to check if the license is valid or if it has expired and then pay for the license renewal.
Which other solutions did I evaluate?
I have not used any alternatives to Worksoft Certify because Worksoft Certify is codeless. With other automation tools, I have to do some coding. With Worksoft Certify, there is no coding required, which is something I appreciate.
What other advice do I have?
It took approximately one hour to fully install Worksoft Certify once I had the license. I would rate this product a 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 17, 2026
Flag as inappropriateSolution Engineer / Test Automation at a manufacturing company with 10,001+ employees
Codeless end-to-end tests have improved application health checks but miss color and performance coverage
Pros and Cons
- "What I appreciate most about Worksoft Certify is that it is easy to learn and very user-friendly; you do not need to put any coding, but you need to understand some basic coding for data."
- "I have seen lagging, crashing, or downtime; sometimes it results in a frozen screen and crashing, and I need to close the application and relaunch it again."
What is our primary use case?
My use cases involve using Worksoft Certify for end-to-end testing for enterprise applications, where I created a test process and I'm checking the application health.
What is most valuable?
What I appreciate most about Worksoft Certify is that it is easy to learn and very user-friendly; you do not need to put any coding, but you need to understand some basic coding for data. Other than that, it is very user-friendly.
What needs improvement?
Worksoft Certify can do better in several areas. You can only make functional testing, but you cannot test performance testing. Also, you can test the user experience, but sometimes an application has a color change, such as blue means something and yellow means something, but you cannot make any decision because of the color on the user interface. It would be great if they added something related to color or performance testing.
For how long have I used the solution?
I have been working with Worksoft Certify for three and a half years.
What do I think about the stability of the solution?
I have seen lagging, crashing, or downtime; sometimes it results in a frozen screen and crashing, and I need to close the application and relaunch it again.
What do I think about the scalability of the solution?
I think the scalability of Worksoft Certify is very good, and I do not have a complaint about that part.
How are customer service and support?
I did contact their technical support about various issues.
I find that the quality and the speed of the support are very fast and very proactive.
Which solution did I use previously and why did I switch?
I have not used any alternatives to Worksoft Certify, as this is my first experience with codeless automation.
What's my experience with pricing, setup cost, and licensing?
Regarding the pricing of Worksoft Certify, I do not know the actual pricing, but the company gets it as a per-license, per-user basis. I do not know the inside information, but I got the feeling that it is not a cheap tool; it is a bit pricey.
What other advice do I have?
Learning how to use Worksoft Certify is not that difficult; it is more of a moderate, regular technical tool. You need to understand the basic concept and then you need to get experience. You need to build a small project and then you need to move to a complex project, step by step.
Some parts of Worksoft Certify need maintenance on my end, for example, database cleanup; it requires that.
My overall review rating for Worksoft Certify is 7.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 11, 2026
Flag as inappropriateAutomation Consultant at a consultancy with 10,001+ employees
Automation has improved web testing for sap workflows and supports flexible record-based scripts
Pros and Cons
- "I have not seen any stability issues."
- "The downside of Worksoft Certify is related to loops and conditions. It is somewhat complex compared to other tools I have worked with."
What is our primary use case?
We automate SAP applications and SAP Fiori using Worksoft Certify. We perform automation for SAP Fiori with simple test cases, such as creation of sales orders and STOs. We primarily focus on web application automation.
What is most valuable?
The record sets in Worksoft Certify are my favorite feature. They are very flexible for our needs.
I have tried using the Business Capture feature in Worksoft Certify. I think Business Capture is the first step or the basic step to build scripting. It is somewhat easy to capture the objects and to build the scripts. It is somewhat helpful. Similarly, we have XScan in Tosca, which is a scanning tool. It will be very helpful in the scripting and development parts.
What needs improvement?
The downside of Worksoft Certify is related to loops and conditions. It is somewhat complex compared to other tools I have worked with. If I want to implement some conditions, it looks somewhat complex to me. Perhaps it is because of my experience with Certify, but I faced some difficulty in building the conditions. When creating multiple test cases using the libraries with the same data, instead of building multiple test cases, we can use the record set, which is fine. However, if you want to use conditions, such as if-else loops or while loops in the RTBs, it looks somewhat difficult. That is what I remember.
For how long have I used the solution?
In my four years in my career, I used Worksoft Certify for one year, and then one year back, I used it for another year.
What do I think about the stability of the solution?
I have not seen any stability issues. It is a good tool.
What do I think about the scalability of the solution?
For the scalability aspect of Worksoft Certify, I would rate it four out of five. You can scale.
How are customer service and support?
Most of the things would be handed over by my lead when it comes to contacting the technical support or customer support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Tosca, which is somewhat similar to Worksoft Certify as a no-coding, scanning-based tool.
I worked more on Tosca, which is the reason I favor it more. Tosca is my favorite compared to Worksoft Certify.
How was the initial setup?
Deployment of Worksoft Certify is somewhat easy. I came in the middle of the project, so I am not aware of the details about the deployment. We use Azure for the test management tool. I am not sure about all the specifics. It is somewhat easy once I learned everything. Theoretically, it is easy.
What about the implementation team?
Worksoft Certify itself will take leadership for the maintenance.
What was our ROI?
I have not used any AI-powered test prioritization or AI-powered tools within Certify. I did not get that good an amount of opportunity. In the early part of my project, I did only executions. Then after about six months, I started scripting. It was a support project, so I did not get a chance to explore everything.
What other advice do I have?
To be honest, I did not recall everything about the Continuous Testing Manager in Worksoft Certify. It has been a one-year gap, and I worked on multiple automations. All the knowledge is fading. My overall review rating for this product is eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 9, 2026
Flag as inappropriateProgramming Analyst at a outsourcing company with 51-200 employees
Automation testing has improved and supports reliable object recognition across dynamic web pages
Pros and Cons
- "Compared with my previous experience of working with Selenium, Java, and Playwright, I found a very good feature in Worksoft Certify where I don't need to change the XPaths."
- "The execution time which is happening with Worksoft Certify is a bit low compared to Playwright and all."
What is our primary use case?
I use Worksoft Certify as a product for testing software through automation. In real life, I have been using this for testing in SAP, and in various modules in SAP, I use Worksoft Certify for testing through automation.
What is most valuable?
Compared with my previous experience of working with Selenium, Java, and Playwright, I found a very good feature in Worksoft Certify where I don't need to change the XPaths. If it is a static web page, we don't need to change everything; it would be constant. However, when it comes to dynamic pages, we keep on changing the XPaths and all. In Worksoft Certify, we least use the XPaths for object recognition. I found Worksoft Certify to be the best tool for object recognition.
What needs improvement?
The execution time which is happening with Worksoft Certify is a bit low compared to Playwright and all. That is one thing I have found as a little discomfort. When compared, it is comparatively less, but it is good to use. Apart from that, everything is good.
For how long have I used the solution?
I have been using this solution for more than 10 months.
What do I think about the stability of the solution?
I did not experience lagging, crashing, or downtime. When I joined, the latest version was released and we received it with all the stable version. I cannot answer definitively, but I did not face crash issues.
What do I think about the scalability of the solution?
Worksoft Certify is scalable with cross-browser capabilities and is more scalable with any kind of platforms.
How are customer service and support?
I did not contact the technical support or customer support of Worksoft during this span of time. Everything was fine when I was working with it. However, there is a dedicated Worksoft support team who are working 24/7 with shifts and handle everything. Whenever a customer needs support, they will contact them and resolve the issues.
Which solution did I use previously and why did I switch?
I have not used alternatives myself, but the different ones I have used are Playwright and Selenium with Java.
How was the initial setup?
When it comes to installation, Worksoft Certify is very easy and user-friendly. Anyone can easily install it and make use of it. In other parts, we need to install so many libraries, files, and we need to set up pathways, etc. In Worksoft Certify, it would be easy.
Which other solutions did I evaluate?
Selenium with Java and Playwright are the open-source automation tools that are free of cost. However, Worksoft Certify is a paid tool. The customer needs to purchase Worksoft Certify to utilize it, as there will be a license. First of all, we need to purchase the license to make use of the product.
What other advice do I have?
I have been working at my current company in my current role for nearly 10 months, so I have been working with Worksoft Certify since I started with this company only. I would have appreciated more information about the organization and how it works, including whether it is a startup or an organization that has been around for a long time, and whether the organization only conducts research and provides reviews about companies or covers other topics such as career paths. My overall review rating for this product is 9 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 9, 2026
Flag as inappropriateProject Manager at a tech services company with 51-200 employees
Has streamlined SAP test automation and reduced regression cycle time through no-code capabilities
Pros and Cons
- "Worksoft Certify helps in reducing regression cycle time because manual testing takes substantial time and can lead to errors, and with Worksoft Certify, it will definitely help reduce resources as time and ROI will also increase."
- "If any AI-powered features are included, that would be great. We've already seen the beginning of self-healing capabilities, but additional integrations with AI would be beneficial."
What is our primary use case?
My current use case for Worksoft Certify is mainly for test automation with SAP.
How has it helped my organization?
Worksoft Certify helps in reducing regression cycle time because manual testing takes substantial time and can lead to errors. With Worksoft Certify, it will definitely help reduce resources as time and ROI will also increase.
I have used Continuous Testing Manager (CTM) to run some tests, and it is based on lights-out testing, which helps significantly with overnight execution. CTM is effective for managing the testing process because it is helpful; you don't have to sit in front of the machine and see the execution, as you can schedule the executions and see the results.
What is most valuable?
Worksoft Certify is a no-code tool that works effectively with SAP, and I appreciate all the features compared to other tools.
Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced.
Reporting for Worksoft Certify is also excellent; we have the BPP reports customized, and recently WRS has been implemented, so all these features are beneficial.
What needs improvement?
If any AI-powered features are included, that would be great. We've already seen the beginning of self-healing capabilities, but additional integrations with AI would be beneficial. Focusing more on AI and its integration with Worksoft would really help enhance our processes.
For how long have I used the solution?
I have been working with Worksoft Certify for more than 12 years.
What do I think about the stability of the solution?
For stability, I would rate Worksoft Certify a nine out of ten.
What do I think about the scalability of the solution?
For scalability, I would rate it as the best.
How are customer service and support?
I would rate their technical support a nine out ten. I am satisfied with it.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process for Worksoft Certify is quite easy; it requires just installation to use it. I have worked in many different environments, including both on-premises and cloud options such as AWS.
We purchased Worksoft Certify through a partner because we are a vendor.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing for the product as reasonable. As it is a quality tool, the price is slightly higher, but that is acceptable compared to other tools, especially considering the ROI.
Which other solutions did I evaluate?
I can compare Worksoft Certify with Selenium, as we need to write code in Selenium but not in Worksoft Certify, and other tools such as Katalon Studio can also be compared with Worksoft Certify.
What other advice do I have?
Overall, I would rate Worksoft Certify a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Oct 14, 2025
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Updated: May 2026
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