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Worksoft Certify pros and cons

Vendor: Worksoft

4.3 out of 5

78 reviews
96% willing to recommend

Pros & Cons summary

Worksoft Certify integrates seamlessly with SAP, automating both SAP and non-SAP apps. Its Capture 2.0 feature enhances test creation efficiency. Codeless automation invites broader team participation. Businesses report significant time savings and strong ROI. However, technical support delays, limited integration with Jira and ALM, challenges in web app automation, and inadequate customization in reporting demand attention. Desired improvements include AI-driven self-healing features to elevate its capabilities.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Worksoft Certify offers seamless integration with SAP and has shown effectiveness in automating SAP and non-SAP applications including web-based apps.

The Capture 2.0 feature is highly regarded for its ability to streamline and automate test creation and documentation, enhancing efficiency.

Worksoft Certify enables codeless automation, allowing individuals without coding experience to participate in testing, which broadens its usability across teams.

Businesses have experienced significant time savings with Worksoft Certify, reporting reductions in test maintenance time and faster execution of testing processes.

Worksoft Certify is noted for its cost-effectiveness, delivering a strong return on investment through savings in time, cost, and resources.

CONS

Worksoft Certify needs improvement in its technical support response time and efficiency, as delays and difficulties in support are frequent concerns.

The integration capabilities of Worksoft Certify with other test management tools such as Jira and ALM are lacking and require enhancement.

When automating web applications, Worksoft Certify faces challenges with object recognition and requires further development to match other robust testing tools.

Customization of reporting in Worksoft Certify should be improved to allow for more flexibility and ease-of-use in generating reports.

Enhancements in automation capabilities, including AI features for self-healing, are desired in Worksoft Certify, which currently lacks advanced AI integration.

Worksoft Certify Pros review quotes

IT Quality Assurance Manager at a manufacturing company with 10,001+ employees

Oct 8, 2018

It's module based and it's giving functionality.

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QA Manager at a manufacturing company with 1,001-5,000 employees

Jan 31, 2019

The ease of use is superior to anything on the market. It's very easy to integrate. We've been very impressed with the tool. Because we primarily use the configuration with SAP, the integration is pretty seamless. But we have used our own in-house VB app as well, and it's worked very well with that.

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MH

Manuel Hermoso Martinez

Senior Consultant at a tech vendor with 10,001+ employees

Jan 31, 2019

It's script-free, which is really important for our end users because we are usually dealing with colleagues who are not developers and who do not always have the technical background of developing and scripting. It's very useful that there is a nice UI and the tool is script-free.

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Worksoft Certify

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SG

Testing & Quality Assurance Manager at Johnson Matthey Plc

Feb 7, 2019

It is very user-friendly with an appealing UI, unlike a lot of other automation tools that we have evaluated. The fact that it can be used to across SAP and non-SAP applications (including web-based apps) is a big advantage. Using Certify Process Capture functionality has helped in hassle free test design creation, without the need to spend any extra effort to capture test steps and screenshots. The integration elements across HPE ALM and Solution Manager also work well.

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reviewer1004160

Global ERP Test Manager at a manufacturing company with 5,001-10,000 employees

Feb 4, 2019

If we write a new test that's 80 percent the same as an existing test, it is pretty straightforward to reuse the steps from existing tests for our new tests and build upon them.

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SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company with 10,001+ employees

Jul 8, 2019

With autotesting, we have been able to eliminate duplication of test cases across those four areas. This has helped us knock down our number of test cases. Our test cases are also running more optimally. Therefore, it has very much helped in that sense, so we were able to eliminate a lot of test cases and get out of manual silos by running on autotesting, which is more efficient.

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SJ

Automation Lead at a tech services company with 10,001+ employees

Mar 10, 2019

The turn around time for getting the automation tester familiarized with the tool is very quick, as it doesn't have any coding. It is fairly simple to understand.

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DN

Team Leader at SOAIS

Mar 10, 2019

The Capture 2.0 feature is good. Our clients like using it. It does not take long to create documentation.

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Principal Consultant ERP at a tech services company with 10,001+ employees

Mar 10, 2019

It is a huge improvement, as it recognizes complex general applications, where most tools won't recognize the objects within them.

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Automation Test Specialist at Lennox International

Mar 10, 2019

We are now trying to automate all our applications: SAP, web, third-party, and legacy. Instead of multiple tools, we have been able to have Worksoft handle a lot of our applications. This has saved us a lot of time and effort.

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Worksoft Certify Cons review quotes

IT Quality Assurance Manager at a manufacturing company with 10,001+ employees

Oct 8, 2018

It is poor for a web based application.

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QA Manager at a manufacturing company with 1,001-5,000 employees

Jan 31, 2019

In the past, when we've tried to automate some of our web apps, it has not been as robust. If there were one thing that could be improved, it's interaction with web applications. The issue we were running into is that it was harder to identify the objects than it is with some of the other architectured applications.

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MH

Manuel Hermoso Martinez

Senior Consultant at a tech vendor with 10,001+ employees

Jan 31, 2019

The definitions for the objects need to be automated. They need to be recognized automatically by Worksoft Certify instead of changing them back and forth manually. This is also something that Worksoft is currently working on.

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Worksoft Certify

Free Report: Worksoft Certify Reviews and More

Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,797 professionals have used our research since 2012.

SG

Testing & Quality Assurance Manager at Johnson Matthey Plc

Feb 7, 2019

Our interactions with technical support has not been the best always and there is room for improvement especially with respect to the time taken to respond to cases. However, with the right contacts and reasonable escalations we have always managed to get quick attention on our cases.

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reviewer1004160

Global ERP Test Manager at a manufacturing company with 5,001-10,000 employees

Feb 4, 2019

One feature that we have been asking for has been to treat tests as code and store the source code for tests in a configuration management tool. Right now, for version control of testing, it's all internally within the tool. If we have a test of a business process and want to revive that test, our methodology now is purely manual work. We go into the tool, create a copy of the existing test, and call the next one: v2. Now, we have two of them and the only way you can tell them apart is by its naming convention.

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SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company with 10,001+ employees

Jul 8, 2019

It would be great if our business testers could develop their own automated test cases. With every release you do, you have to go back and touch your old test cases and bring them up to speed, or develop new test cases. In the beginning, that is a challenge because you have to have someone who is certified in the tool to help you develop these test cases.

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SJ

Automation Lead at a tech services company with 10,001+ employees

Mar 10, 2019

We're really hopeful for the mobile testing in Worksoft Certify going forward.

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DN

Team Leader at SOAIS

Mar 10, 2019

I would like BPP to have more filtering options during the report creation. This would make our customers happy.

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Principal Consultant ERP at a tech services company with 10,001+ employees

Mar 10, 2019

It is very easy to use, but there are some places where they need to improve their security. E.g., the BPP tool is just a URL, which does not ask you for a username and password. Anyone can login and can see it.

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Automation Test Specialist at Lennox International

Mar 10, 2019

Technical support's first response to us is usually late.

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Show 10 more reviews (out of 64)

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Tricentis Tosca vs Worksoft Certify

OpenText Functional Testing vs Worksoft Certify

Katalon Studio vs Worksoft Certify

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