Has anyone implemented Bizagi BPM in a TELCO?

Hi Mario

I just wanted to confirm that you can download the latest Magic Quadrant for iBPMS here

helper.bizagi.com/activities/Bizagi_Challenger_in_Gartner_Magic_Quadrant_iBPMS_2016/

How are you getting on with your evaluations?

Kind regards

Tim

Hi Mario

The 2016 Magic Quadrant is actually due out imminently and Bizagi will feature in it. I've seen a draft and can't say much other than that we are due to be well placed and that some very positive comments are made about Bizagi.

I will send you a link to the quadrant report as soon as I have it.

Would you like to have a conversation with an expert here about the specifics of using Bizagi in a Telco?

Kind regards

Tim

Thanks Tim.

I have also another question about Bizagi.

As part of an exercise that we are currently doing to evaluate BPM tools, we went to Gartner as a reference but I saw that Bizagi is not part of the
Magic Quadrant but it’s referred in the text of the magic quadrant.

Do you know why it’s not included in Magic Quadrant?

Thanks.

Hi Mario

Great question. Bizagi has indeed been implemented by Telcos. It is not always possible to share information on forums about our customer's implementations, and there is obviously a lot of detail that we could go into.

I'd love to help you with this, so if you reach out to me on email (tim.burton@bizagi.com) or via LinkedIn I will immediately share your query with the experts who have experience in this specific area.

Many thanks

Tim

Most of the interfaces are do through the designer, even rules and validations, without coding. However, you can´t have your own look and feel. The integration with LDAP is also available.

The time of implementation depends on the complexity of your process, we have had processes automation three weeks after the definition is ready.

The time depends on the complexity of your process: maturity, doc centric or process centric and las integrations. But between the interviews for documentation to deployment, it can be 6 to 12 weeks. Bizagi do everything in automation: modeling, database, forms, business rules and events, integration and colaboration, deployment process to dev, QA and production.

Thanks for your response.

I have another two questions:
How about the time of implementation?
And also which application did you use for developing the User Interfaces? Does Bizagi let you create that too?
And did you integrate the processes with an LDAP or how do you manage the access control, security and roles?

Thanks

Hello,

I test used Bizagi BMP. I also used Agilof BMP. Agiloft was easier in term
of use, and very configurable.

Thank you,

Simina

Hi,

I have implemented Bizagi BPM solution for an Order Fulfillment Process of an ISP. The designer is very intuitive and gives a very pleasant experience. Hiccups along the way are easily resolved by a very knowledgeable and promptly available support team.

Integration with other platforms is fairly doable, with some built in connectors readily available. Depending on the design of your processes, you may opt to develop the BPM solution on a local server and carefully design a well thought out document storage plan on the same (or a different server) or perhaps more preferably, connect your solution to a dedicated Document Management system.

Business rules are easy to implement as long as you have them planned out in advance. There is adequate documentation and how-to's on their website.

Though my business process was not a highly complicated one, I found the experience worth it. Yes there may be one or two shortfalls compared to other competitors, but overall I was happy. Automation worked well.

Regards

I work for a BPO company, not in a Telco. Despite that, I want to tell you that you if you need to store and organize a lot of documents, it is necessary to complement Bizagi with a ECM Tool or something similar. If you only use Bizagi the documents are attached to each one of the cases, but you can´t create a customer file or other kind of documentation groups.

To integrate Bizagi with the ECM you should use the SOA layer included in Bizagi, maybe in some cases you could need writing some code.

Hi,

you could try reaching out to someone at Eidsiva Breiband; I know they are working on implementing the BizAgi BPM-suite into their broadband network services. (www.eidsiva.net/omoss/ansatte , see the section "Nett og Tjeneste Utvikling (NTU)")

Best regards,

Eugen Dahl