SaaS model related query (Oracle Cloud Infrastructure)

Hello All,

I am thinking - if a customer has opted for a SaaS model with Oracle Cloud Infrastructure, what activities will he be able to perform from the list below:

1) He can perform/request customization on software/product

2) He can do/request configuration

3) He can do/request redesign, enhancement

4) He can do/request upgrade and installation

RajneeshShukla

Solution Architect at a tech vendor with 10,001+ employees

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