Regional Business Manager at a consultancy with 201-500 employees
Real User
Jan 12, 2022
You can always get a 30-day demo to start with. You should test it out small rather than going straight away big with a solution like this. The biggest lesson learned from using this solution is that you have to be on your toes because anything can go down at any point in time. Blackberry is one solution that is used by the top heads of the company, so that's pretty sensitive. I would rate it a seven out of 10.
Technology Specialist at a tech company with 1,001-5,000 employees
Real User
Mar 9, 2021
I definitely would recommend the solution. We have an on-premises version but you would want to go cloud, for sure. Intune is very proprietary and it doesn't integrate with a lot of non-Microsoft apps, whereas Blackberry is pretty open. We don't utilize it as much as other companies do, and there are features that we have not incorporated such as virus protection. They offer more than we use. We are pretty happy with the product and it's really good. I would rate Blackberry Enterprise Mobility Suite a ten out of ten.
IT Administrator Associate at a tech services company with 51-200 employees
Real User
Nov 28, 2020
We don't have a business relationship with Blackberry. We're using the latest version of the solution. I would recommend this solution to others. It's better for those with bigger infrastructures. It's maybe not the best for a simple company. For us, it's great. We have data centers and a private cloud and this makes it easier for us. Smaller companies may benefit from different Blackberry products. I'm not sure. That said, for big companies, it's excellent. Overall, I would rate the solution ten out of ten.
Owner at a tech services company with 51-200 employees
Real User
Aug 4, 2020
I'm a Blackberry reseller. Many people don't realize that most of the cars on the road today use Blackberry software, from Tesla to GM. I activate mobile services on every major carrier. Originally, I activated BlackBerry devices through BlackBerry's relationship with T-Mobile. Then when BlackBerry got out of the mobile business, as part of that process, I became certified on the BlackBerry enterprise server. Now BlackBerry is no longer really doing devices. You can still get BlackBerry devices, but they're not manufactured by BlackBerry. They're licensed by BlackBerry and they're Android devices. Therefore, basically am reselling BlackBerry UEM still. BlackBerry is changing the solution a lot now. About a year ago, they purchased Cylance. They're integrating Cylance with BlackBerry UEM, and the customers, my customers who are BlackBerry customers, are having trouble understanding what the difference is. My goal is to understand that difference and explain it to them. In terms of users considering using the solution, if they're running Intune, and are not worried about a VPN, probably the best approach is not to use this solution in a very small company. They probably don't need to worry about the features and shouldn't buy a BlackBerry enterprise server. On the other hand, if they're worried about security and want some of the end device security, then they should look at a BlackBerry Enterprise Server due to the fact that it integrates really well with Intune and manages VPN connections. I would rate the solution nine out of ten.
Senior Adviser IT at a consultancy with 51-200 employees
Real User
Aug 7, 2018
Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require. I would rate BlackBerry at seven out of 10 because it's too difficult to manage ourselves. We have to get a third-party in to do that. The fact that it breaks on some end-users' devices is also a concern and just the frequency and complexity of upgrades.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
Network Engineer at a insurance company with 1,001-5,000 employees
Real User
Jul 9, 2018
The product is good on its own. Take the time to focus on how the product will be integrated into the existing infrastructure to make it work the best way possible, which will result in the best user experience possible.
Administrator at a energy/utilities company with 1,001-5,000 employees
Real User
Jul 3, 2018
It has the easiest setup. You don't have to configure some picture changes in your firewall, and punching out holes in there. It has an easy infrastructure, which is very easy to explain, and very quick to obtain an overview. We are able to get our hands on pre-release software and share our feedback safely with the product management. Also, this is the same in the case of feature enhancements.
Mobile Product Engineer at a financial services firm with 10,001+ employees
Real User
Jun 28, 2018
I've always backed BlackBerry, in fairness. I've always liked it from a very early stage. My advice would depend on where you are. We're in a very restricted, audited environment, and it does everything we need it to do. If you want to protect your stuff, then it's probably a good way to go. I think it's a very solid product and people generally like it. We're at very early stages of moving from GFE (Good Technology for Enterprise) to BlackBerry Work, so we're seeing tasks and notes which the general population of the bank hasn't had before. But unfortunately, we're only in a technical pilot at the moment. We go to pre-live user pilot next week, so I could probably give you more feedback then, but everything seems to be fairly good at the moment and people are enjoying it. It has always worked for us, although I'm slightly biased because I manage it and put it in. But unless there is an outside issue somewhere, like the phone network or the like, it's reliable. I can be out and about and get my emails. They come in quicker than they do to Outlook, so it does everything I need it to do when I'm out on my mobile device.
Moblity lead at a financial services firm with 5,001-10,000 employees
Real User
Jun 24, 2018
Don't hesitate to contact the vendor for help, if needed. Also, be sure that your use case is met by the product; for example, the security. Perhaps you don't need to have security because your environment is not very sensitive. Check issues like that. I give it a 10 out of 10. All our user adoption is done, and the experience has been very good, no problems.
Head of Mobility at a financial services firm with 1,001-5,000 employees
Real User
Jun 24, 2018
It's a good, secure product. It still needs a little more development to grow. I would say test it and see if it fits. Overall, I give it a strong seven out of 10. The reason is that work is needed when it comes to other platforms, such as Windows and Mac. But as for mobile devices, I think they're spot on.
I would definitely advise having somebody supporting you when setting it up because you can create a very secure setup. As we are in the defense industry, we wanted a secure setup and used consulting and support to create a good setup. If you create such a setup, a secure setup, you will have a really fine solution. I rate it an eight out of 10, which is quite good. It is not perfect, but it's on the way to perfect. If there are a few more features and there is a little more advancement, I think it's a very good solution. We have a good solution, satisfied customers within our company. The stability is very good. It is running quite well.
Senior Technologist at a legal firm with 1,001-5,000 employees
Real User
Jun 24, 2018
You should do a proper architecture assessment and know how the product will scale and fit in your environment. Will you need more than one server, or just the one server, for all your usage? Definitely do some planning from a disaster recovery perspective about where you want to have your UEM servers running in the event of a disaster. Do some thorough planning on licensing. Pick the pieces that you need carefully, because there is a significant licensing cost.
Infrastructure engineer at a insurance company with 10,001+ employees
Real User
Jun 24, 2018
My advice depends on what industry you're in. If you are in a highly regulated industry such as ours, you need to take into consideration the ease of use of the product. We are in the highly regulated insurance industry, and from a security standpoint, BlackBerry best meets our needs. If a solution is not easy to use, people will just find something else to use. If you make it too difficult for them to use the product, make it difficult for them to edit documents, view emails, or share content, they'll find ways, outside of the container and the space to do the same thing - such as personal email, personal shares - as opposed to using the corporate mobility suite. I give Blackberry UEM a seven out of 10. From my customers' standpoint, it's reasonably easy to get set up. It's just there, and it just works. There is a lot more functionality we would like to release to our customers but, due to infrastructure restraints on our part, plus all the requirements that are always in place to install or stand up new infrastructure, or integrate with any new releases, it takes us some time to do that. We're working on that, and some of that is our issue. But, the on-premise solution, which we're using now, makes it difficult to easily get up and going, and get into our customers' hands, and get them trained on it.
technical support analyst lead at a financial services firm with 1,001-5,000 employees
Real User
Jun 24, 2018
If you are trying to go from Good Control to UEM, I would highly recommend going the rip and replace method. Where you set up a brand new environment and go make your users have to deactivate off of one and activate on the other. We tried to go with a method of being the least invasive for our team members, and in hindsight, I wish we would not have done it. It seems like there is more room for issues. Our biggest concern is security, and Blackberry definitely meets our requirements in regards to security, which is why we still have it.
The BlackBerry Enterprise Mobility Suite offers five editions to meet your enterprise’s evolving mobile needs. Growth can happen quickly, and the BlackBerry Enterprise Mobility Suite is designed to provide a seamless transition to the more advanced capabilities in higher-level editions. The subscription model ensures predictable annual expenditures and eliminates upfront capital costs.
I would rate BlackBerry Enterprise Mobility Suite a seven out of ten.
You can always get a 30-day demo to start with. You should test it out small rather than going straight away big with a solution like this. The biggest lesson learned from using this solution is that you have to be on your toes because anything can go down at any point in time. Blackberry is one solution that is used by the top heads of the company, so that's pretty sensitive. I would rate it a seven out of 10.
I definitely would recommend the solution. We have an on-premises version but you would want to go cloud, for sure. Intune is very proprietary and it doesn't integrate with a lot of non-Microsoft apps, whereas Blackberry is pretty open. We don't utilize it as much as other companies do, and there are features that we have not incorporated such as virus protection. They offer more than we use. We are pretty happy with the product and it's really good. I would rate Blackberry Enterprise Mobility Suite a ten out of ten.
We don't have a business relationship with Blackberry. We're using the latest version of the solution. I would recommend this solution to others. It's better for those with bigger infrastructures. It's maybe not the best for a simple company. For us, it's great. We have data centers and a private cloud and this makes it easier for us. Smaller companies may benefit from different Blackberry products. I'm not sure. That said, for big companies, it's excellent. Overall, I would rate the solution ten out of ten.
I'm a Blackberry reseller. Many people don't realize that most of the cars on the road today use Blackberry software, from Tesla to GM. I activate mobile services on every major carrier. Originally, I activated BlackBerry devices through BlackBerry's relationship with T-Mobile. Then when BlackBerry got out of the mobile business, as part of that process, I became certified on the BlackBerry enterprise server. Now BlackBerry is no longer really doing devices. You can still get BlackBerry devices, but they're not manufactured by BlackBerry. They're licensed by BlackBerry and they're Android devices. Therefore, basically am reselling BlackBerry UEM still. BlackBerry is changing the solution a lot now. About a year ago, they purchased Cylance. They're integrating Cylance with BlackBerry UEM, and the customers, my customers who are BlackBerry customers, are having trouble understanding what the difference is. My goal is to understand that difference and explain it to them. In terms of users considering using the solution, if they're running Intune, and are not worried about a VPN, probably the best approach is not to use this solution in a very small company. They probably don't need to worry about the features and shouldn't buy a BlackBerry enterprise server. On the other hand, if they're worried about security and want some of the end device security, then they should look at a BlackBerry Enterprise Server due to the fact that it integrates really well with Intune and manages VPN connections. I would rate the solution nine out of ten.
Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require. I would rate BlackBerry at seven out of 10 because it's too difficult to manage ourselves. We have to get a third-party in to do that. The fact that it breaks on some end-users' devices is also a concern and just the frequency and complexity of upgrades.
Make sure you read the planning guides, so you can thoroughly plan your architecture accordingly.
The product is good on its own. Take the time to focus on how the product will be integrated into the existing infrastructure to make it work the best way possible, which will result in the best user experience possible.
It has the easiest setup. You don't have to configure some picture changes in your firewall, and punching out holes in there. It has an easy infrastructure, which is very easy to explain, and very quick to obtain an overview. We are able to get our hands on pre-release software and share our feedback safely with the product management. Also, this is the same in the case of feature enhancements.
It is a straightforward product, but it definitely needs support.
I've always backed BlackBerry, in fairness. I've always liked it from a very early stage. My advice would depend on where you are. We're in a very restricted, audited environment, and it does everything we need it to do. If you want to protect your stuff, then it's probably a good way to go. I think it's a very solid product and people generally like it. We're at very early stages of moving from GFE (Good Technology for Enterprise) to BlackBerry Work, so we're seeing tasks and notes which the general population of the bank hasn't had before. But unfortunately, we're only in a technical pilot at the moment. We go to pre-live user pilot next week, so I could probably give you more feedback then, but everything seems to be fairly good at the moment and people are enjoying it. It has always worked for us, although I'm slightly biased because I manage it and put it in. But unless there is an outside issue somewhere, like the phone network or the like, it's reliable. I can be out and about and get my emails. They come in quicker than they do to Outlook, so it does everything I need it to do when I'm out on my mobile device.
Don't hesitate to contact the vendor for help, if needed. Also, be sure that your use case is met by the product; for example, the security. Perhaps you don't need to have security because your environment is not very sensitive. Check issues like that. I give it a 10 out of 10. All our user adoption is done, and the experience has been very good, no problems.
It's a good, secure product. It still needs a little more development to grow. I would say test it and see if it fits. Overall, I give it a strong seven out of 10. The reason is that work is needed when it comes to other platforms, such as Windows and Mac. But as for mobile devices, I think they're spot on.
I would definitely advise having somebody supporting you when setting it up because you can create a very secure setup. As we are in the defense industry, we wanted a secure setup and used consulting and support to create a good setup. If you create such a setup, a secure setup, you will have a really fine solution. I rate it an eight out of 10, which is quite good. It is not perfect, but it's on the way to perfect. If there are a few more features and there is a little more advancement, I think it's a very good solution. We have a good solution, satisfied customers within our company. The stability is very good. It is running quite well.
You should do a proper architecture assessment and know how the product will scale and fit in your environment. Will you need more than one server, or just the one server, for all your usage? Definitely do some planning from a disaster recovery perspective about where you want to have your UEM servers running in the event of a disaster. Do some thorough planning on licensing. Pick the pieces that you need carefully, because there is a significant licensing cost.
My advice depends on what industry you're in. If you are in a highly regulated industry such as ours, you need to take into consideration the ease of use of the product. We are in the highly regulated insurance industry, and from a security standpoint, BlackBerry best meets our needs. If a solution is not easy to use, people will just find something else to use. If you make it too difficult for them to use the product, make it difficult for them to edit documents, view emails, or share content, they'll find ways, outside of the container and the space to do the same thing - such as personal email, personal shares - as opposed to using the corporate mobility suite. I give Blackberry UEM a seven out of 10. From my customers' standpoint, it's reasonably easy to get set up. It's just there, and it just works. There is a lot more functionality we would like to release to our customers but, due to infrastructure restraints on our part, plus all the requirements that are always in place to install or stand up new infrastructure, or integrate with any new releases, it takes us some time to do that. We're working on that, and some of that is our issue. But, the on-premise solution, which we're using now, makes it difficult to easily get up and going, and get into our customers' hands, and get them trained on it.
If you are trying to go from Good Control to UEM, I would highly recommend going the rip and replace method. Where you set up a brand new environment and go make your users have to deactivate off of one and activate on the other. We tried to go with a method of being the least invasive for our team members, and in hindsight, I wish we would not have done it. It seems like there is more room for issues. Our biggest concern is security, and Blackberry definitely meets our requirements in regards to security, which is why we still have it.