We can get a certification on the solution. We never had to contact support. It is a simple application. We also use a tool to decrease the number of incidents. I will recommend the tool to others. Overall, I rate the product a nine out of ten.
Senior System & Security Engineer at a insurance company with 51-200 employees
Vendor
Mar 9, 2023
If you are looking for a simple password reset solution and want to reduce your help desk calls, this is one of the best products. Your users can log in to the portal and reset their passwords. I'd rate it a 10 out of 10.
I rate this solution a nine out of ten. In the next release, we want our IT department to stop resetting and unlocking end-user accounts. This will make it the user's responsibility to reset and unlock their account, and it will be easier. It is a simple solution, and I recommend allowing users to choose suitable multifactor authentication. It will help many users because most of them are unfamiliar with QR codes, and they have a lot of variables and variety, like OTP and SMS messages.
Learn what your peers think about ManageEngine ADSelfService Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
In order to better handle the pushing of updates to our more distant remote employees, I undertook a plan that is not supported by the vendor. I was able to set up a specific VPN connection to my cloud server for each of my remote offices, and then have the employees appear at one of those physical locations in person. Originally, they had to come back to this specific office and use our internal network. Overall, this product is good if you have the patience to deal with the setup. My advice to anybody who is considering this solution is to first look at the whitepaper and ensure that what you are using for a VPN is compatible with the product. We were lucky in that they support the NetExtender VPN client that comes with SonicWALL. If you don't verify this then you might be disappointed to learn that the software works but it cannot be integrated with your firewall. Essentially, do your due diligence. I would rate this solution a seven out of ten.
ManageEngine ADSelfService Plus provides multi-factor authentication and user self-service capabilities, enhancing security with integrations like Microsoft and Google, while allowing remote mobile access for password management.ManageEngine ADSelfService Plus enables organizations to streamline password management by offering self-service options that reduce the need for password resets, thus minimizing IT tickets. Remote users can change credentials via mobile, ensuring synchronization...
We can get a certification on the solution. We never had to contact support. It is a simple application. We also use a tool to decrease the number of incidents. I will recommend the tool to others. Overall, I rate the product a nine out of ten.
Overall, I would rate the product a nine out of ten.
Overall, I would rate it a nine out of ten.
If you are looking for a simple password reset solution and want to reduce your help desk calls, this is one of the best products. Your users can log in to the portal and reset their passwords. I'd rate it a 10 out of 10.
The product is falling behind other solutions in this space. I rate this solution seven out of 10.
I rate this solution a nine out of ten. In the next release, we want our IT department to stop resetting and unlocking end-user accounts. This will make it the user's responsibility to reset and unlock their account, and it will be easier. It is a simple solution, and I recommend allowing users to choose suitable multifactor authentication. It will help many users because most of them are unfamiliar with QR codes, and they have a lot of variables and variety, like OTP and SMS messages.
I rate ManageEngine ADSelfService Plus 10 out of 10 for what we're doing. It's easy to set up, free to use and works flawlessly in our environment.
In order to better handle the pushing of updates to our more distant remote employees, I undertook a plan that is not supported by the vendor. I was able to set up a specific VPN connection to my cloud server for each of my remote offices, and then have the employees appear at one of those physical locations in person. Originally, they had to come back to this specific office and use our internal network. Overall, this product is good if you have the patience to deal with the setup. My advice to anybody who is considering this solution is to first look at the whitepaper and ensure that what you are using for a VPN is compatible with the product. We were lucky in that they support the NetExtender VPN client that comes with SonicWALL. If you don't verify this then you might be disappointed to learn that the software works but it cannot be integrated with your firewall. Essentially, do your due diligence. I would rate this solution a seven out of ten.