Technology Solutions Head at a tech services company with 11-50 employees
Reseller
Top 5
Jul 20, 2026
Most of our customers are very cautious about the data that they are keeping, so they prefer buying Sophos Cybersecurity as a Service directly from Sophos or third-party vendors to building their infrastructure on their premises. This is based on experience with not so huge customers. Our distributor is very supportive, and from their end, if we do not know how to escalate the problem to the support, they extend their help by doing so for us. If they can solve it on their own, then they help solve it. Support comes not only on problems in terms of security, but also on other matters such as concerns, questions, or inquiries about the license and inquiries about the best way to deploy it. The perspective comes from our distributor, and I would rate the overall review as an eight.
This is the first implementation of Sophos Cybersecurity as a Service with Citrix, and otherwise we are going with the Sophos XDR solution instead of a third party, as we are currently using Trend Micro, which is not working properly with Sophos. The thin client is not compatible with the Sophos firewall, and we found the fault in the Sophos solution. They have now released a light version of the XDR, and that type of activity is what we are coordinating in the backend. I do not fully understand the metric used to measure the effectiveness of Sophos threat intelligence capabilities. However, we do have one scheme, which involves dedicating manpower for customer support. For larger customers, we assign dedicated personnel who understand the ins and outs of their needs, which helps streamline processes without needing repeated explanations.
Users never prefer to be blocked from performing activities. If you block users from doing activities, they do not prefer it. That is a security requirement, but as a technical provider, I understand this is important to do. We are using a product that offers EDR as well. I rate this review as a 10 out of 10.
To measure the effectiveness of Sophos threat intelligence capabilities, I rate it a nine. My overall review rating for Sophos Cybersecurity as a Service is nine.
Cybersecurity and Networking Regional Manager at Digi-Data Systems Limited
Consultant
Top 20
Jun 26, 2026
Sophos Cybersecurity as a Service's AI capabilities are impressive, as I believe its governance and security are very strong. The AI is highly intuitive, providing a lot of insights into case details and threats, breaking down complex information into layman's terms for our management to understand easily. So far, the accuracy and reliability of the AI output have been spot on, and we have seen no real issues with it to date. My advice to others considering Sophos Cybersecurity as a Service is to conduct a proof of concept to see what it offers. Once you try it, you will realize how easy it is to manage, how intuitive it is, and the wealth of information available from it. In conclusion, I believe Sophos Cybersecurity as a Service is an excellent solution that simplifies cybersecurity tasks, allowing my team to focus on essential areas. I rate this solution a nine out of ten.
Technical Support Engineer at Ensure Support Services Limitrd
Real User
Top 5
Jun 6, 2026
When advising others about using Sophos Cybersecurity as a Service, I emphasize that the main reason to choose Sophos Cybersecurity as a Service is its effective incident management; unlike other providers such as CrowdStrike, which have faced issues with server hacks and resource consumption, Sophos Cybersecurity as a Service has maintained a good reputation and is our best solution. I would rate this product a 9 overall.
Learn what your peers think about Sophos Cybersecurity as a Service. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
The enhanced threat hunting and forensics provided by Sophos Cybersecurity as a Service have significantly helped my organization address cyberattacks. Sophos Cybersecurity as a Service takes care of the XDR logs, and any kind of anomalies or threats which they find, they take care of it. Any policies to be updated, any IP to be blocked, or any source or domain to be blocked, they just intimate to us that these are the things we need to take care of. Most of the things are otherwise taken care of by Sophos Cybersecurity as a Service team on their part. Most of the things are on-premise, and cloud-based operation for centralized management is not important for my organization since we are not a cloud company. We don't have any payloads on the cloud. We have a small data center where we have multiple servers and everything on-premise only. We are not using any of the cloud security, cloud vertical, or cloud features from Sophos Cybersecurity as a Service. Most of the things are on-premise only. The metrics I use to measure the effectiveness of Sophos Cybersecurity as a Service threat intelligence capabilities are straightforward. My uptime and business continuity are very important. Since the day we started using Sophos Cybersecurity as a Service MDR, there has not been a single incident. Even before something hits us, they get alerted and they take the required measures. We are not familiar with SophosLabs Intelix as a threat intelligence platform. I have given Sophos Cybersecurity as a Service an overall review rating of 8.5.
Sophos Cybersecurity as a Service delivers comprehensive protection seamlessly integrated into existing systems, ensuring robust security measures tailored to specific organizational requirements.As an advanced cybersecurity solution, Sophos Cybersecurity as a Service leverages cutting-edge technology to offer proactive threat detection and response. Its intuitive interface simplifies management, while its scalability ensures it meets diverse business needs, making it an ideal choice for...
Most of our customers are very cautious about the data that they are keeping, so they prefer buying Sophos Cybersecurity as a Service directly from Sophos or third-party vendors to building their infrastructure on their premises. This is based on experience with not so huge customers. Our distributor is very supportive, and from their end, if we do not know how to escalate the problem to the support, they extend their help by doing so for us. If they can solve it on their own, then they help solve it. Support comes not only on problems in terms of security, but also on other matters such as concerns, questions, or inquiries about the license and inquiries about the best way to deploy it. The perspective comes from our distributor, and I would rate the overall review as an eight.
This is the first implementation of Sophos Cybersecurity as a Service with Citrix, and otherwise we are going with the Sophos XDR solution instead of a third party, as we are currently using Trend Micro, which is not working properly with Sophos. The thin client is not compatible with the Sophos firewall, and we found the fault in the Sophos solution. They have now released a light version of the XDR, and that type of activity is what we are coordinating in the backend. I do not fully understand the metric used to measure the effectiveness of Sophos threat intelligence capabilities. However, we do have one scheme, which involves dedicating manpower for customer support. For larger customers, we assign dedicated personnel who understand the ins and outs of their needs, which helps streamline processes without needing repeated explanations.
Users never prefer to be blocked from performing activities. If you block users from doing activities, they do not prefer it. That is a security requirement, but as a technical provider, I understand this is important to do. We are using a product that offers EDR as well. I rate this review as a 10 out of 10.
To measure the effectiveness of Sophos threat intelligence capabilities, I rate it a nine. My overall review rating for Sophos Cybersecurity as a Service is nine.
Sophos Cybersecurity as a Service's AI capabilities are impressive, as I believe its governance and security are very strong. The AI is highly intuitive, providing a lot of insights into case details and threats, breaking down complex information into layman's terms for our management to understand easily. So far, the accuracy and reliability of the AI output have been spot on, and we have seen no real issues with it to date. My advice to others considering Sophos Cybersecurity as a Service is to conduct a proof of concept to see what it offers. Once you try it, you will realize how easy it is to manage, how intuitive it is, and the wealth of information available from it. In conclusion, I believe Sophos Cybersecurity as a Service is an excellent solution that simplifies cybersecurity tasks, allowing my team to focus on essential areas. I rate this solution a nine out of ten.
When advising others about using Sophos Cybersecurity as a Service, I emphasize that the main reason to choose Sophos Cybersecurity as a Service is its effective incident management; unlike other providers such as CrowdStrike, which have faced issues with server hacks and resource consumption, Sophos Cybersecurity as a Service has maintained a good reputation and is our best solution. I would rate this product a 9 overall.
The enhanced threat hunting and forensics provided by Sophos Cybersecurity as a Service have significantly helped my organization address cyberattacks. Sophos Cybersecurity as a Service takes care of the XDR logs, and any kind of anomalies or threats which they find, they take care of it. Any policies to be updated, any IP to be blocked, or any source or domain to be blocked, they just intimate to us that these are the things we need to take care of. Most of the things are otherwise taken care of by Sophos Cybersecurity as a Service team on their part. Most of the things are on-premise, and cloud-based operation for centralized management is not important for my organization since we are not a cloud company. We don't have any payloads on the cloud. We have a small data center where we have multiple servers and everything on-premise only. We are not using any of the cloud security, cloud vertical, or cloud features from Sophos Cybersecurity as a Service. Most of the things are on-premise only. The metrics I use to measure the effectiveness of Sophos Cybersecurity as a Service threat intelligence capabilities are straightforward. My uptime and business continuity are very important. Since the day we started using Sophos Cybersecurity as a Service MDR, there has not been a single incident. Even before something hits us, they get alerted and they take the required measures. We are not familiar with SophosLabs Intelix as a threat intelligence platform. I have given Sophos Cybersecurity as a Service an overall review rating of 8.5.