BMC Remedy Consultant at a tech services company with 1-10 employees
Real User
2023-07-12T07:48:06Z
Jul 12, 2023
There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly...
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The service management features are beneficial – very good.
It includes features for automation, such as smart reporting capabilities.
It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.
This product is good because it allows us to receive proper responses to business emails anywhere and anytime.
It helps in effective communication with employees.
The solution is stable.
The product is scalable.
The initial setup is straightforward.
I recommend BMC Remedy, especially for its automation capabilities.
The most valuable feature of BMC Remedy is to take administrative access of a user.
You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.
It is easy to upload different kinds of attachments and also download them when needed. Also, can assign different User Roles to new users as needed.
The most valuable feature of the solution includes all of its components since they act as the authentication system of the product.
There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
BMC Remedy Asset Management is pretty easy for quite a lot of functions.
The solution offers some very good features.
It's a scalable product.
The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.
It has some good features for tracking. They also have a cloud and a mobile access feature.
It has a good peer sharing module.