The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.
Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
Senior Engineer at a financial services firm with 1,001-5,000 employees
Real User
Jul 8, 2018
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.
Clarity SM stands out as a comprehensive IT service management solution, notable for its wide range of features including service catalog integration and robust change management capabilities, making it a valuable choice for enterprises seeking to streamline their IT operations.Clarity SM is designed to enhance IT processes through its advanced availability architecture and seamless integration with CA platforms. It offers a powerful configuration management database and process automation,...
It is the most stable product in the market.
The solution's back-end architecture is very good for end users.
The UI is very user-friendly.
The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.
Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.
The initial setup is pretty straightforward.
Self-service interface means people can check their own tickets.
Time sheets are a powerful tool.
As of late, I really like the BI functions.
The most valuable features are the requests and incident tracking.
The in-service catalog is quite useful.
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.