In regards to pricing, it appears to be very reasonable when evaluated against the service desk cost reduction and automation benefits. However, it is easier to justify when ticket volumes are high and support teams are large. ROI depends on adoption and integration maturity.
In regards to pricing, it appears to be very reasonable when evaluated against the service desk cost reduction and automation benefits. However, it is easier to justify when ticket volumes are high and support teams are large. ROI depends on adoption and integration maturity.