The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars. Our challenge is always when we sell Kiteworks to the market, the customers tend to compare them with Dropbox or Box where they offer one terabyte. So we do never ever talk about from the angle of storage and sizes, but we'll always talk about the angle of cybersecurity risk. Why they need it and that angle, then we can win. But if we talk about storage and we cannot compete with the storage guys, the storage server guys.
Senior Manager, Systems Engineering at a tech vendor with 1,001-5,000 employees
MSP
Jan 9, 2023
The license management is changing and confusing. If I could make one change to it, it would be better license management through the API. Currently, there's a license cap and you can't go over it. And removing licenses from users requires you to completely delete their account now, which we are hesitant to do.
Enterprise Application Analyst at Global Atlantic Financial Group Limited
Real User
Jan 6, 2023
They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it.
Senior Software Engineer at a tech vendor with 10,001+ employees
Real User
Dec 1, 2022
It has a profile of between 30 GB and 100 GB, but it is based on the approval that is available. It has a certain cost linked to it, which is charged from the user's cost center.
Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.
The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars. Our challenge is always when we sell Kiteworks to the market, the customers tend to compare them with Dropbox or Box where they offer one terabyte. So we do never ever talk about from the angle of storage and sizes, but we'll always talk about the angle of cybersecurity risk. Why they need it and that angle, then we can win. But if we talk about storage and we cannot compete with the storage guys, the storage server guys.
The price of Kiteworks is reasonable.
The license management is changing and confusing. If I could make one change to it, it would be better license management through the API. Currently, there's a license cap and you can't go over it. And removing licenses from users requires you to completely delete their account now, which we are hesitant to do.
They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it.
It has a profile of between 30 GB and 100 GB, but it is based on the approval that is available. It has a certain cost linked to it, which is charged from the user's cost center.
I cannot confirm the licensing costs because it gets deducted from the staff cost center.