Digital Education Manager at a manufacturing company with 501-1,000 employees
Real User
Sep 15, 2022
For us, it's great savings in terms of money. The system is not cheap but it's affordable. The pricing is fair. And CYPHER LEARNING has flexible plans, depending on the number of active users there are, and not on the number of licenses. This allows us to cover all our needs with a lower number of users. If we don't have a lot of active users we pay less, and if we have a lot of action in the system, we pay more, which is absolutely fine. There are no costs in addition to the standard licensing fee. The cherry on top was that we received all the functionality with the simplest plan, the one with the minimal number of users. It couldn't be any better.
Senior Program Manager at a printing company with 51-200 employees
Real User
Aug 28, 2022
We extensively use it since we use it to deploy our biggest selling courses or programs. It is used year-round and daily by students, and by us as well. We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it. Take your time and test it out. Forecast how many users you will have. Are they going to be able to keep up with the high cost per user? I would definitely tell them to really dive in and forecast growth. See if you can keep up with this budgetary-wise.
If you go for an open-source solution, the development costs add up and the customisation process can be frustrating. Although MATRIX is not cheap, especially from a South African point of view, because of the exchange rate, you definitely get your money's worth. MATRIX has an online support team who always helps and guides you with any issue/question. Their response time is speedy as well.
Associate Director of Teaching & Learning at Edtech Insight
Real User
May 12, 2022
Their plans are based on enrollment numbers. We're at the silver level with 100 active learners. So, you're really beholden to how many learners you're going to accommodate. There are no extra costs in addition to the standard licensing fees.
Executive Director STEM Initiatives at 21stCentEd.
Real User
Mar 5, 2022
We are on a plan where we pay for 1,000 users every month. The pricing structure is pretty straightforward. It just depends on what you need. We are currently going with a monthly model because sometimes there are still months during the year where we will have a lot less students on the system, and we took that into consideration. I would advise to ask about reseller options since they have reseller options for other organizations to use their LMS. The more users you get a month, the more you will pay. If you go over your plan, there is an additional $6 per user. Sometimes it doesn't make sense to jump to the next plan because you wouldn't be using that number of users or overage. Other than more users than our plan costs, there are no other additional charges that I have found yet.
CYPHER Learning is the AI-native platform built to power modern training operations. Organizations use CYPHER to rapidly create, manage, and scale commercial-grade training across employees, partners, customers, agents, franchises, and members. By combining AI-powered content creation, orchestration, and personalization in one integrated platform, CYPHER helps organizations move faster and achieve stronger business outcomes.
It's affordable, but they have doubled the pricing at random times. That's a problem. They have to change that for forecasting purposes.
For us, it's great savings in terms of money. The system is not cheap but it's affordable. The pricing is fair. And CYPHER LEARNING has flexible plans, depending on the number of active users there are, and not on the number of licenses. This allows us to cover all our needs with a lower number of users. If we don't have a lot of active users we pay less, and if we have a lot of action in the system, we pay more, which is absolutely fine. There are no costs in addition to the standard licensing fee. The cherry on top was that we received all the functionality with the simplest plan, the one with the minimal number of users. It couldn't be any better.
We extensively use it since we use it to deploy our biggest selling courses or programs. It is used year-round and daily by students, and by us as well. We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it. Take your time and test it out. Forecast how many users you will have. Are they going to be able to keep up with the high cost per user? I would definitely tell them to really dive in and forecast growth. See if you can keep up with this budgetary-wise.
If you go for an open-source solution, the development costs add up and the customisation process can be frustrating. Although MATRIX is not cheap, especially from a South African point of view, because of the exchange rate, you definitely get your money's worth. MATRIX has an online support team who always helps and guides you with any issue/question. Their response time is speedy as well.
Their plans are based on enrollment numbers. We're at the silver level with 100 active learners. So, you're really beholden to how many learners you're going to accommodate. There are no extra costs in addition to the standard licensing fees.
We are on a plan where we pay for 1,000 users every month. The pricing structure is pretty straightforward. It just depends on what you need. We are currently going with a monthly model because sometimes there are still months during the year where we will have a lot less students on the system, and we took that into consideration. I would advise to ask about reseller options since they have reseller options for other organizations to use their LMS. The more users you get a month, the more you will pay. If you go over your plan, there is an additional $6 per user. Sometimes it doesn't make sense to jump to the next plan because you wouldn't be using that number of users or overage. Other than more users than our plan costs, there are no other additional charges that I have found yet.
Because our cost went down by 50%, I would say that the pricing is competitive.