Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
Deputy Manager at a tech vendor with 10,001+ employees
Real User
Jun 2, 2022
The solution is more expensive than BMC Remedy, the other ITSM tool available in the market. ServiceNow can charge a higher price because they have a monopoly in the ITSM domain. From a security point of view, the company promotes their security products and prices them lower than IBM or Splunk and then they bundle them with their ITSM suite to provide a holistic solution that a customer can get value from. However, on ITSM alone, they are not competitive. Their license is on a yearly subscription base. It is based on the number of subscribers and users. The price is determined by the number of people who will work on the platform and the number of people that will configure the platform and make the processes on it.
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Jun 1, 2022
It depends on the number of assets. SecOps is a suite of applications comprised of vulnerability response, security incident response, configuration compliance, threat intelligence, and data loss prevention. I'm only talking about the vulnerability response. If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that. Then you have to do the maintenance of two platform upgrades a year and enhancements. Those are services you need to think about when you're going to implement this.
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Jul 26, 2020
Pricing and licensing will vary according to the client and industry. For example, some organizations (e.g. universities) have formed consortiums to pool their buying power.
The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above the licensing fee as well.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration...
It is relatively expensive but manageable.
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
I would rate the product's pricing a six out of ten. Compared to competitor tools, ServiceNow Security Operations is more affordable.
It is an expensive product. I rate the pricing an eight out of ten.
I'm not aware of the pricing. I don't handle licensing.
I'm not aware of the exact pricing. It's not an aspect I deal with.
The solution is more expensive than BMC Remedy, the other ITSM tool available in the market. ServiceNow can charge a higher price because they have a monopoly in the ITSM domain. From a security point of view, the company promotes their security products and prices them lower than IBM or Splunk and then they bundle them with their ITSM suite to provide a holistic solution that a customer can get value from. However, on ITSM alone, they are not competitive. Their license is on a yearly subscription base. It is based on the number of subscribers and users. The price is determined by the number of people who will work on the platform and the number of people that will configure the platform and make the processes on it.
It depends on the number of assets. SecOps is a suite of applications comprised of vulnerability response, security incident response, configuration compliance, threat intelligence, and data loss prevention. I'm only talking about the vulnerability response. If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that. Then you have to do the maintenance of two platform upgrades a year and enhancements. Those are services you need to think about when you're going to implement this.
Pricing and licensing will vary according to the client and industry. For example, some organizations (e.g. universities) have formed consortiums to pool their buying power.
This product is a good value for the money.
The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above the licensing fee as well.