Manager, Platform Engineering at ECi Software Solutions
MSP
Top 20
Sep 29, 2026
My main use case for FireHydrant is automating incident response.I used FireHydrant to automate incident response by leveraging its integration capabilities, as well as its customization capabilities to allow me to plug in my existing observability and telemetry tooling, and then configure the platform to respond based off of the incoming telemetry. That telemetry was then used to route between various teams and products inside of the enterprise to better response and to ideally remediate automatically if possible.
Senior DevOps - AI Platform Engineer at a outsourcing company with 51-200 employees
Real User
Top 10
Sep 29, 2026
My main use case for FireHydrant was incident management, where it was plugged into our monitoring tool, DataDog. From that, we were able to trigger alerts that go into Slack channels, and from Slack channels, we can trigger and create incidents in FireHydrant. FireHydrant later helps us manage the whole incident lifecycle, including mitigation, the process, and it will also create the Zoom bridge and all of that. FireHydrant helped me manage the incident lifecycle by providing multiple statuses for the incidents. If I recall correctly, there are incident created, mitigated, resolved, and other statuses. During the incident resolution process, we are basically reporting back our process into FireHydrant, which records that. Later, we use all this data to generate the post-incident review document, so this was one way we used FireHydrant. We were also using FireHydrant Terraform provider to create all the necessary resources inside FireHydrant itself, which was something really valuable for us. Given that I am a senior DevOps engineer, I was managing the platform for multiple teams by mainly providing some Terraform modules that the team could use to create their services inside FireHydrant and to manage the whole incident lifecycle.
FireHydrant is a comprehensive incident management and response tool that also assists with disaster recovery and business continuity planning. It allows teams to efficiently handle incidents, track progress, and communicate effectively during critical situations. With seamless integration with other tools and platforms, FireHydrant enhances collaboration and ensures smooth incident response workflows. Users appreciate its intuitive interface, extensive documentation, reliable integrations,...
My main use case for FireHydrant is automating incident response.I used FireHydrant to automate incident response by leveraging its integration capabilities, as well as its customization capabilities to allow me to plug in my existing observability and telemetry tooling, and then configure the platform to respond based off of the incoming telemetry. That telemetry was then used to route between various teams and products inside of the enterprise to better response and to ideally remediate automatically if possible.
My main use case for FireHydrant was incident management, where it was plugged into our monitoring tool, DataDog. From that, we were able to trigger alerts that go into Slack channels, and from Slack channels, we can trigger and create incidents in FireHydrant. FireHydrant later helps us manage the whole incident lifecycle, including mitigation, the process, and it will also create the Zoom bridge and all of that. FireHydrant helped me manage the incident lifecycle by providing multiple statuses for the incidents. If I recall correctly, there are incident created, mitigated, resolved, and other statuses. During the incident resolution process, we are basically reporting back our process into FireHydrant, which records that. Later, we use all this data to generate the post-incident review document, so this was one way we used FireHydrant. We were also using FireHydrant Terraform provider to create all the necessary resources inside FireHydrant itself, which was something really valuable for us. Given that I am a senior DevOps engineer, I was managing the platform for multiple teams by mainly providing some Terraform modules that the team could use to create their services inside FireHydrant and to manage the whole incident lifecycle.