GWS/M365 Consultant at a tech services company with 10,001+ employees
MSP
Top 10
Oct 7, 2025
A few use cases for Google Vault involve using it for custodian purposes where we have to store their mails, calendars, and mostly the mails, which we have done as a custodian process in order to share it with our clients.
We originally got Google Vault because we were involved in an FTC suit and began using it to ensure we weren't deleting any emails that might be needed for discovery. The case got resolved, however, we kept Google Vault because it's useful for searching for specific issues historically. For instance, if a customer complained a year ago, we can find all the emails related to that for our internal use.
Google Vault is basically used as a backup solution. You can retrieve any type of data; for example, if a user accidentally deletes data, as an admin with access to Google Vault, you can easily restore the deleted data. Additionally, Google Vault allows you to check message headers to troubleshoot issues. If you need to retrieve any message header for troubleshooting, that's possible. Furthermore, you can export the data to your system for backup purposes. The data can be exported in PST and MBOX formats. Google Vault also logs all admin actions, providing super admin or vault admin with a review of all performed actions. You can review all the details and logs captured there as well. Moreover, Google Vault works for various Google services, including Gmail, Drive, Meet, and Chat (if the history is enabled). You can set the retention period in Google Vault, which defines how long data should be kept before being either purged or retained. This retention period is configurable in terms of the number of days. Additionally, there are Holds and Matters in Google Vault. A Hold allows you to preserve specific data, overriding the retention period you've set. It ensures that the data is retained beyond the specified retention period. This is useful for legal holds or when data needs to be preserved for legal or compliance reasons. That's how Google Vault works.
Support Engineer at a manufacturing company with 11-50 employees
Real User
Jun 27, 2023
I use the product for my organization’s data retention and export. We can get any user’s information from the product if someone needs it. If a user leaves the company, we can export their data and download it in PST or MBOX format.
Our primary use case for this solution is protection. This solution is definitely not just for enterprise companies, but also for small or medium-sized businesses because lawsuits can cost millions. In order for companies to protect themselves, they have to have data that has integrity, meaning it cannot be altered or changed. By the time you submit Google data to a litigation firm or a law firm, then you definitely know that your data is 100% legit and wasn't altered by an IT person or CEO or anybody in a position to do fraud. Google Vault makes sure to store all the data in the cloud where it's going to be safe and unalterable.
One of my main use cases for Google Vault is helping customers to export data from Gmail, whether they want to move the data from one Gmail account to another, or for other reasons. Another common use case is for searching for information within Gmail and other products in Google Workspace. We often get users who are facing some kind of challenge like not having enough storage space to backup their Workspace data, and this situation might be better solved by using Google Vault. Thus, we come in and ask the customer if they would like us to upgrade their plan and enable Google Vault to help record and back up their data, and if they agree then we help them to get it working. We are a reseller of Google products and we have 1000+ customers who use Google Workspace. Out of these customers, over 500 are now using Google Vault as well.
Our company mainly provides engineering support for customers using Google Vault. We are based in Mexico but also service other countries. Our work is all remote. We are vendors and I'm a software analyst engineer.
Information Technology Manager at Powercomm Construction Inc.
Real User
Jan 31, 2021
We use this solution for the storage and retention of emails and other data. We are a construction company and we store past emails as part of our security process. This is important because we don't always know what an employee is going to send. So, we keep everything backed up in the vault and it stays there for as long as we need it, to do any type of forensics work if needed. Another use case that I was looking at is the storage of videos posted inside G Suite or Google Workspace. However, I have not yet started to work on that.
I use Google Vault for data retention. For example, say I have my Google respite services and I want to retain data from Gmail, Google Drive, Google Chat — that's where Google Vault comes in. Whenever I want to back up or archive all the data that I have, I export it and save it in Google Vault. My company employs a lot of people and they all support Google Vault. Not just Google Vault, but all of the Google services — Google Vault is just one of our supporting products — it's one of the services that we troubleshoot.
Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:
Email messages
Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
Google Groups
Files in Google Drive and Team Drives
Conversations in Hangouts Chat
Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive...
A few use cases for Google Vault involve using it for custodian purposes where we have to store their mails, calendars, and mostly the mails, which we have done as a custodian process in order to share it with our clients.
We originally got Google Vault because we were involved in an FTC suit and began using it to ensure we weren't deleting any emails that might be needed for discovery. The case got resolved, however, we kept Google Vault because it's useful for searching for specific issues historically. For instance, if a customer complained a year ago, we can find all the emails related to that for our internal use.
I use Google Vault in my company to protect critical emails and for compliance purposes.
Google Vault is basically used as a backup solution. You can retrieve any type of data; for example, if a user accidentally deletes data, as an admin with access to Google Vault, you can easily restore the deleted data. Additionally, Google Vault allows you to check message headers to troubleshoot issues. If you need to retrieve any message header for troubleshooting, that's possible. Furthermore, you can export the data to your system for backup purposes. The data can be exported in PST and MBOX formats. Google Vault also logs all admin actions, providing super admin or vault admin with a review of all performed actions. You can review all the details and logs captured there as well. Moreover, Google Vault works for various Google services, including Gmail, Drive, Meet, and Chat (if the history is enabled). You can set the retention period in Google Vault, which defines how long data should be kept before being either purged or retained. This retention period is configurable in terms of the number of days. Additionally, there are Holds and Matters in Google Vault. A Hold allows you to preserve specific data, overriding the retention period you've set. It ensures that the data is retained beyond the specified retention period. This is useful for legal holds or when data needs to be preserved for legal or compliance reasons. That's how Google Vault works.
I use the product for my organization’s data retention and export. We can get any user’s information from the product if someone needs it. If a user leaves the company, we can export their data and download it in PST or MBOX format.
Our primary use case for this solution is protection. This solution is definitely not just for enterprise companies, but also for small or medium-sized businesses because lawsuits can cost millions. In order for companies to protect themselves, they have to have data that has integrity, meaning it cannot be altered or changed. By the time you submit Google data to a litigation firm or a law firm, then you definitely know that your data is 100% legit and wasn't altered by an IT person or CEO or anybody in a position to do fraud. Google Vault makes sure to store all the data in the cloud where it's going to be safe and unalterable.
One of my main use cases for Google Vault is helping customers to export data from Gmail, whether they want to move the data from one Gmail account to another, or for other reasons. Another common use case is for searching for information within Gmail and other products in Google Workspace. We often get users who are facing some kind of challenge like not having enough storage space to backup their Workspace data, and this situation might be better solved by using Google Vault. Thus, we come in and ask the customer if they would like us to upgrade their plan and enable Google Vault to help record and back up their data, and if they agree then we help them to get it working. We are a reseller of Google products and we have 1000+ customers who use Google Workspace. Out of these customers, over 500 are now using Google Vault as well.
Our company mainly provides engineering support for customers using Google Vault. We are based in Mexico but also service other countries. Our work is all remote. We are vendors and I'm a software analyst engineer.
We use this solution for the storage and retention of emails and other data. We are a construction company and we store past emails as part of our security process. This is important because we don't always know what an employee is going to send. So, we keep everything backed up in the vault and it stays there for as long as we need it, to do any type of forensics work if needed. Another use case that I was looking at is the storage of videos posted inside G Suite or Google Workspace. However, I have not yet started to work on that.
I use Google Vault for data retention. For example, say I have my Google respite services and I want to retain data from Gmail, Google Drive, Google Chat — that's where Google Vault comes in. Whenever I want to back up or archive all the data that I have, I export it and save it in Google Vault. My company employs a lot of people and they all support Google Vault. Not just Google Vault, but all of the Google services — Google Vault is just one of our supporting products — it's one of the services that we troubleshoot.