ITSM SME at a tech services company with 11-50 employees
Reseller
2023-01-31T20:40:00Z
Jan 31, 2023
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
We use the product for IT asset management.
The solution is used for providing service support facilities.
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.