Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
2023-04-06T08:44:00Z
Apr 6, 2023
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market. In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
The product does not have its own orchestration engine. If someone is looking for orchestration, they must look for an external tool.
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market. In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap.