My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales, lead tracking, and opportunity tracking. I have built systems which are used for specific purposes like disruption management within the aviation industry, COVID helpdesk support, and various use cases on Salesforce. I have also built chatbots for checking the status of bookings, ticketing, and banking. Additionally, I have worked on analytics for customer data profiles, social media listening, and marketing reach-outs.
We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to centralize user authentication. We've implemented this for fashion brands, websites, and various mid-to-single-sized companies – primarily in the B2C domain.
Digital Strategy Consultant at a consultancy with 11-50 employees
Real User
Apr 14, 2021
We used it for researching the best solution for one of our customers who was a big e-commerce platform with plans to sell on a lot of retail locations across Europe.
My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales, lead tracking, and opportunity tracking. I have built systems which are used for specific purposes like disruption management within the aviation industry, COVID helpdesk support, and various use cases on Salesforce. I have also built chatbots for checking the status of bookings, ticketing, and banking. Additionally, I have worked on analytics for customer data profiles, social media listening, and marketing reach-outs.
We get network-related cases on Salesforce Identity and work on them.
We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to centralize user authentication. We've implemented this for fashion brands, websites, and various mid-to-single-sized companies – primarily in the B2C domain.
Salesforce Identity is used to support registering customers.
We used it for researching the best solution for one of our customers who was a big e-commerce platform with plans to sell on a lot of retail locations across Europe.
When we are running our pipeline in SalesForce we are able to communicate with our line managers and with the partners..