Salesforce Identity offers a streamlined user experience with customization to fit client needs, providing everything within the platform, from lead generation to post-sale support. It is intuitive, suitable for beginners, beneficial for security, and compliant-friendly. The platform is configurable, integrates with various systems, and supports workflows easily. It enhances pipeline management and communication with high management through its dashboard, renowned for its service strategies globally. Training resources are accessible through Trailhead.
- "The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."
- "The solution is very easy to understand."
- "The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
Salesforce Identity requires improvements in artificial intelligence integration, user-friendliness, and a plug-and-play setup to reduce technical demands. Enhancing customer support is necessary as it occasionally lacks effectiveness. Financial operations control is challenging, leading to unexpected bills, and users find cost management difficult. Simplifying the interface and offering a unified dashboard could aid engagement between companies. Training is needed for new users to understand the platform as it currently requires significant time investment.
- "The product is slow."
- "Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
- "Salesforce Identity needs more expertise in the application."
