Okta Platform vs Salesforce Identity comparison

Okta and Salesforce are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #1 with an average rating of 8.7, while Salesforce is ranked #9 with an average rating of 8.0. Okta holds a 13.9% mindshare in CIaA, compared to Salesforce’s 2.8% mindshare. Additionally, 95% of Okta users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

Okta Platform

Read 89 Okta Platform reviews

8,480 Views
1,526 Comparison Views

95% willing to recommend

Salesforce Identity

Read 6 Salesforce Identity reviews

721 Views
411 Comparison Views

100% willing to recommend

Okta Platform

Salesforce Identity

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Executive SummaryUpdated on Dec 15, 2025

Okta Platform and Salesforce Identity are competing in the identity management solutions category. Salesforce Identity seems to have an advantage due to its comprehensive integration capabilities, offering more advanced features, whereas Okta's appeal lies in its attractive pricing and support for budget-conscious organizations.

Features: Okta Platform provides robust identity and access management with strong single sign-on, adaptive multi-factor authentication, and lifecycle management. It offers centralized management for shared apps without revealing credentials and supports group-based app assignments. Salesforce Identity excels with its deep integration with Salesforce products, enhancing productivity through automated business processes and extensive integration options, making it ideal for businesses heavily invested in the Salesforce ecosystem.

Room for Improvement: Okta Platform could enhance integration with more in-house applications and address the needs of non-domain users. It should improve flexibility in its user interface and strengthen the provisioning process for various applications. Salesforce Identity could benefit from simplifying its deployment process and improving its configurability to enhance user experience. It should also aim to reduce complexity in setup and enhance support for non-Salesforce products.

Ease of Deployment and Customer Service: Okta Platform offers a streamlined deployment process with comprehensive documentation and responsive customer service. It is easier to deploy compared to Salesforce Identity, which requires more time due to its highly configurable nature and complex integrations. Salesforce Identity provides greater customization, supported by reputed technical assistance. However, its deployment might be challenging for clients unfamiliar with Salesforce products.

Pricing and ROI: Okta Platform offers competitive pricing that appeals to budget-conscious organizations, providing a balance with cost-effective solutions and quick ROI. Salesforce Identity, although more expensive, justifies its higher cost through superior feature sets and seamless integration with Salesforce products, promising long-term ROI for businesses seeking advanced capabilities and Salesforce integration.

To learn more, read our detailed Okta Platform vs. Salesforce Identity Report (Updated: December 2025).

Buyer's Guide

Okta Platform vs. Salesforce Identity

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Platform

Ranking in Customer Identity and Access Management (CIAM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (2nd), Authentication Systems (5th), Privileged Access Management (PAM) (5th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), Access Management (2nd), ZTNA as a Service (5th), AI IT Support (2nd)

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

9th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (2nd)

Mindshare comparison

As of January 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Platform is 13.9%, up from 11.8% compared to the previous year. The mindshare of Salesforce Identity is 2.8%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Market Share Distribution
Product	Market Share (%)
Okta Platform	13.9%
Salesforce Identity	2.8%
Other	83.3%

Customer Identity and Access Management (CIAM)

Featured Reviews

SumitMundik

Lead Admin Systems at a financial services firm with 10,001+ employees

Authentication process improves security with quick and intuitive user interface

The best feature is the speed and execution of Okta Workforce Identity. The moment you click on single sign-on, you immediately get the notification on your mobile phone, then you do the authentication and within a second you get authenticated. The entire customer experience is very good. The user interface is pretty simple, straightforward, and really good. Multi-factor authentication in Okta Workforce Identity is very useful so people who do not have access or are trying to access using just a user ID and password will be completely blocked because of this two-factor authentication. You will get the code, and as your device is authorized in the system, only that device can be used for the authentication purpose. A third person trying to access or hack your data will not be able to do that anymore. Additionally, you don't have to remember your passwords going forward. Previously, every 60 days or 90 days, passwords kept changing. With the two-factor authentication or single sign-on option in Okta Workforce Identity, you don't have to remember it anymore or write down passwords in plain text. If something goes wrong, we have the IAM team which can unlock your account immediately if you have issues.

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NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main benefits Okta Customer Identity provides to users include single point of login for all applications and single authentication, which saves time and reduces frustration."

"The tool helps improve our security and productivity."

"The most valuable features are ease of operation and visibility."

"There is no password hash saved on the cloud, which is the part that I like the most."

"Overall, I would rate Okta Customer Identity a ten."

"You can only log in if you have the access, which protects the applications by avoiding cross-site scripting."

"First of all, the solution is very simple."

"I like the tool's workflows, which is user-friendly. It can integrate with different applications. I particularly like that users are delighted to access their applications without the hassle of entering their username and password each time. It truly enhances user-friendliness."

More Okta Platform pros

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The solution is very easy to understand."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"Salesforce Identity is a very user-friendly solution."

Cons

"The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf."

"The solution lacks an on-premises deployment model so it can't offer a hybrid solution. It would be ideal if clients had options that weren't just cloud-based."

"Okta could improve by making their learning materials more user-friendly."

"We still had to write several internal programs/scripts to complete the user-provisioning process. Okta does not have the ability to provision mailbox accounts for on-premise Exchange or in a hybrid O365 environment. The Group Push function from Okta to AD did not work reliably in our environment."

"It only facilitates provisioning and not de-provisioning."

"The stability could be better."

"In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern."

"The only aspect in which it can be improved is that the interface could be cleaner. I found this even when I was trying to do my certification exam because the certification is hands-on. You find yourself fumbling around a little bit to find simple things. This happens even when you start to get familiar with the product."

More Okta Platform cons

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"Salesforce Identity needs more expertise in the application."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The product is slow."

Pricing and Cost Advice

"Okta's pricing is right where it needs to be and right in the middle of the market."

"The solution's pricing model could be better for SMBs."

"The product has a user-based license model."

"Okta Customer Identity is not an expensive solution."

"The product's price is high. For each feature, a certain payment is required."

"The price of this product could be lower."

"It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model."

"The licensing is per user per month and includes full technical support."

More Okta Platform pricing and cost advice

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

Computer Software Company

Educational Organization

Financial Services Firm

20%

Manufacturing Company

11%

Retailer

Hospitality Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	21
Large Enterprise	44

No data available

Questions from the Community

What do you like most about Okta Workforce Identity?

Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...

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What is your experience regarding pricing and costs for Okta Workforce Identity?

Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.

See all answers

What needs improvement with Okta Workforce Identity?

Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...

See all answers

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

See all answers

What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

See all answers

Comparisons

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Compared 10% of the time

SailPoint Identity Security Cloud vs Okta Platform

Compared 8% of the time

Auth0 Platform vs Okta Platform

Compared 5% of the time

Saviynt vs Okta Platform

Compared 5% of the time

Google Cloud Identity vs Okta Platform

Compared 3% of the time

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Auth0 Platform vs Salesforce Identity

Compared 24% of the time

Microsoft Entra ID vs Salesforce Identity

Compared 21% of the time

SailPoint Identity Security Cloud vs Salesforce Identity

Compared 12% of the time

SAP Customer Identity and Access Management vs Salesforce Identity

Compared 11% of the time

MicroStrategy Usher vs Salesforce Identity

Compared 7% of the time

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Also Known As

Okta Customer Identity, Workforce Identity

No data available

Overview

Okta Platform provides comprehensive identity and access management, featuring Active Directory Sync, user management, and app auto-provisioning. It ensures security through single sign-on and adaptive multi-factor authentication.

Okta Platform offers advanced integration capabilities, allowing seamless connection with in-house and cloud applications. Security features are robust, incorporating multi-factor authentication and SSO to prevent unauthorized access. Users benefit from its ease of use and the ability to integrate and manage numerous applications effectively. While generally praised, users note areas for improvement, such as high costs and complex setups. Better integrations with on-premises systems and third-party tools are desired along with enhanced error logging and reporting features.

What are Okta's key features?

Active Directory Sync: Simplifies app management by synchronizing user directories.
Single Sign-On: Provides desktop SSO for easier access to multiple apps.
Adaptive Multi-Factor Authentication: Offers robust security options for different scenarios.
Universal Directory: Supports flexible identity management and configuration.
Integration Capability: Enables connections with both in-house and SaaS applications.

What benefits do organizations find in Okta?

Enhanced Security: Multi-layered authentication to prevent unauthorized access.
Improved Efficiency: Streamlines user provisioning and app assignments.
Increased Compliance: Ensures secure access management aligning with IT policies.
Seamless Integration: Facilitates connections with various applications enhancing operational workflows.

Companies across industries implement Okta to secure user authentication and streamline onboarding processes. It supports access management for both on-premises and cloud applications, synchronizing directories and facilitating SaaS services. Organizations benefit from reduced credential management complexity and improved IT infrastructure compliance.

Okta

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

Okta Platform vs. Salesforce Identity

December 2025

Free Report: Okta Platform vs. Salesforce Identity

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