MicroStrategy Usher vs Salesforce Identity comparison

MicroStrategy and Salesforce are both solutions in the Mobile Identity category. MicroStrategy is ranked #2, while Salesforce is ranked #3 with an average rating of 8.0. MicroStrategy holds a 17.1% mindshare in MI, compared to Salesforce’s 17.7% mindshare. Additionally, 100% of MicroStrategy users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

MicroStrategy Usher

Read 11 MicroStrategy Usher reviews

293 Views
223 Comparison Views

100% willing to recommend

Salesforce Identity

Read 6 Salesforce Identity reviews

808 Views
48 Comparison Views

100% willing to recommend

MicroStrategy Usher

Salesforce Identity

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between MicroStrategy Usher and Salesforce Identity based on real PeerSpot user reviews.

Find out in this report how the two Mobile Identity solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed MicroStrategy Usher vs. Salesforce Identity Report (Updated: February 2026).

Buyer's Guide

MicroStrategy Usher vs. Salesforce Identity

February 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MicroStrategy Usher

Ranking in Mobile Identity

2nd

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Identity

Ranking in Mobile Identity

3rd

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Customer Identity and Access Management (CIAM) (9th)

Mindshare comparison

As of February 2026, in the Mobile Identity category, the mindshare of MicroStrategy Usher is 17.1%, up from 11.1% compared to the previous year. The mindshare of Salesforce Identity is 17.7%, up from 16.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile Identity Market Share Distribution
Product	Market Share (%)
MicroStrategy Usher	17.1%
Salesforce Identity	17.7%
Other	65.2%

Mobile Identity

Featured Reviews

Arturo Rony-Oncebay Casanova

System Implementer at a tech vendor with 201-500 employees

Improved the way to exploit and analyze data and offers no interruptions in service when running

The most valuable aspect of the solution is it's non-stop application. It continues to run so there are no interruptions to customers. It's also able to reach many people. The solution has good analysis features to make sure there's good sizing (so that it's not too big or too small) and allows room for growth if a company needs it.

Read full review

NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The self-service and the dossier components as well as the hyper intelligence."

"The dashboard is user-friendly."

"The solution has good analysis features to make sure there's good sizing (so that it's not too big or too small) and allows room for growth if a company needs it."

"Overall, the solution is an easy product to use."

"The dashboard, documentation, dossiers are all valuable features."

"The most valuable feature is the ease of development in MicroStrategy."

"The mobile identity features are great."

"Salesforce Identity is a very user-friendly solution."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The solution is very easy to understand."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

Cons

"The pricing needs improvement."

"In the dossier section, they have something called documents, which is very good, but they are implementing something called dossiers also. If we compare it with the BI tools like Tableau, the canvas which MicroStrategy provides is not that great. The formatting options are limited is dossiers. In terms of formatting and making the reports more presentable, it's lagging a little bit behind."

"The user interface needs improvement. It needs to be more intuitive."

"The skills needed now are very niche and quite low level and they need to simplify the development aspect of it."

"Right now, we have to apply many workarounds for the solution to do what we need it to do. There are a lot of bugs."

"Scaling this solution can be difficult."

"The documentation of how to make different connections to different databases needs to be more centralized."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The product is slow."

"Salesforce Identity needs more expertise in the application."

Pricing and Cost Advice

Information not available

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

20%

Manufacturing Company

10%

Hospitality Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	3
Large Enterprise	7

No data available

Questions from the Community

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What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

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What needs improvement with Salesforce Identity?

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What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

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Overview

MicroStrategy provides a fast and intuitive analytics experience across web, desktop, and mobile interfaces. Business analysts, IT developers, and administrators can seamlessly create logical data models with Architect and deliver custom applications using a powerful set of APIs. Usher is a revolutionary digital identity product built on the MicroStrategy platform. It provides secure logical and physical access and enhances enterprise productivity by replacing passwords, tokens and physical IDs with secure mobile identity badges. Usher provides analytics, identity discovery, mustering, and two-way communication features to conduct complex analytics and optimize productivity for Badge users and can view real-time maps of user activity and quickly communicate with dispersed teams at the touch of a button.

MicroStrategy

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

Target, Hilton Worldwide, Gucci, Four Seasons, Facebook, Coach, Zurich, Adidas Group, eHarmony, Sonic Automotive

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

MicroStrategy Usher vs. Salesforce Identity

February 2026

Free Report: MicroStrategy Usher vs. Salesforce Identity

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We monitor all Mobile Identity reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.