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ForgeRock vs Salesforce Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ForgeRock
Ranking in Customer Identity and Access Management (CIAM)
5th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
30
Ranking in other categories
Identity Management (IM) (12th), Access Management (9th)
Salesforce Identity
Ranking in Customer Identity and Access Management (CIAM)
10th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Mobile Identity (2nd)
 

Mindshare comparison

As of May 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of ForgeRock is 11.7%, down from 13.6% compared to the previous year. The mindshare of Salesforce Identity is 3.1%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Trisha Bhola - PeerSpot reviewer
It's easier to customize and maintain our code
I worked on two different projects based on ForgeRock, and both are automated deployments. One is a UI-based deployment. It's an automated process using some scripts. The deployments are done through Octopus, so it's also automated. We first deploy the essential components of AM and then implement additional configurations like Amster Imports. After that, we import all the SAML Federation data and add some certificates. We have two teams of five and three team members working on the different deployment processes. One is working on the dev side, another is looking at the higher environment, and one is managing the data. In another project, I'm the only developer. We also deploy on the dev environments so that anyone can test new features, configurations, and client requirements. They can test it on the dev environment, but a team of four people manages higher environments. The Access Management component involves the most customization, which takes around 15 to 20 minutes because of the need to import the Amster configuration. If another deployment is simultaneously happening, it may be a little slower and take around 30 minutes. The other components, like the user data stores, take about five to seven minutes. It's another five to 10 minutes for Identity Management. After deployment, the maintenance is mostly checking for security vulnerabilities. If ForgeRock shares security vulnerabilities or advisories, we check to see if there is something inside we need to maintain. Other than that, we just install updates when they add features each month.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Adheres to the data privacy regulations of each region, easy to learn and offers strong security features
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"I like the way it is handling authentication and authorization."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"I like the intelligent authentication feature."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"Salesforce Identity is a very user-friendly solution."
"The solution is very easy to understand."
 

Cons

"The product's customization is a bit complicated."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required."
"The identity management model needs a bit of improvement."
"The solution's deployment should be made easier."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"In future releases, I would like to see easier integration with other solutions, like facial recognition and KYC solutions with biometric onboarding."
"The product's support services in the French language are not free."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"The product is slow."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"Salesforce Identity needs more expertise in the application."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
 

Pricing and Cost Advice

"The pricing of the solution is fair but I do not have the full details."
"It's a bit pricey and could be more competitive."
"ForgeRock's pricing is more competitive than other products."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"ForgeRock is an expensive solution."
"Its price is comparable to other products in the market."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
12%
Insurance Company
7%
Manufacturing Company
7%
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
What do you like most about Salesforce Identity?
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
What is your primary use case for Salesforce Identity?
We get network-related cases on Salesforce Identity and work on them.
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
No data available
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Find out what your peers are saying about ForgeRock vs. Salesforce Identity and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.