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Salesforce Identity pros and cons

Vendor: Salesforce
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Salesforce Identity enhances an organization's security posture through its single sign-on feature.
Salesforce Identity is easy to understand.
Salesforce Platform is highly configurable for both developers and customers.
Pipeline management in Salesforce allows users to track the pipeline anytime.
Salesforce provides an ability to connect with high management teams or board members.

CONS

Artificial intelligence is highly desired for marketing activities on modern platforms.
Salesforce Identity requires more expertise in its application.
The setup process for Salesforce Identity involves too much coding and technical work.
A more plug-and-play approach would be appreciated for Salesforce Identity without needing a dedicated technical person.
Salesforce Identity is currently slow.
 

Salesforce Identity Pros review quotes

AN
Pre Sales Engineer at Jawraa
Oct 17, 2019
The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members.
reviewer1553469 - PeerSpot reviewer
Digital Strategy Consultant at a consultancy with 11-50 employees
Apr 14, 2021
The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.
CB
Manager of Stragetic Accounts at Ondu
Aug 3, 2023
Salesforce Identity is a very user-friendly solution.
Find out what your peers are saying about MicroStrategy Usher vs. Salesforce Identity and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Salesforce Project Delivery Manager at Techforce Services Pty Ltd
Mar 27, 2024
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
Mrunali Khobragade - PeerSpot reviewer
Network engineer at Wipro Technologies
Jun 3, 2024
The solution is very easy to understand.
 

Salesforce Identity Cons review quotes

AN
Pre Sales Engineer at Jawraa
Oct 17, 2019
The interface should be simplified and the dashboard has a lot of options but could be improved.
reviewer1553469 - PeerSpot reviewer
Digital Strategy Consultant at a consultancy with 11-50 employees
Apr 14, 2021
The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms.
CB
Manager of Stragetic Accounts at Ondu
Aug 3, 2023
Salesforce Identity needs more expertise in the application.
Find out what your peers are saying about MicroStrategy Usher vs. Salesforce Identity and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Salesforce Project Delivery Manager at Techforce Services Pty Ltd
Mar 27, 2024
Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person.
Mrunali Khobragade - PeerSpot reviewer
Network engineer at Wipro Technologies
Jun 3, 2024
The product is slow.