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Idira Identity vs Salesforce Identity comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Idira Identity
Ranking in Customer Identity and Access Management (CIAM)
8th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
29
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (8th), Authorization Software (2nd), Enterprise Password Managers (10th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd)
Salesforce Identity
Ranking in Customer Identity and Access Management (CIAM)
10th
Average Rating
8.0
Reviews Sentiment
5.0
Number of Reviews
6
Ranking in other categories
Mobile Identity (2nd)
 

Mindshare comparison

As of November 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Idira Identity is 4.7%, up from 4.0% compared to the previous year. The mindshare of Salesforce Identity is 2.7%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Idira Identity4.7%
Salesforce Identity2.7%
Other92.6%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Radosław Szyszko - PeerSpot reviewer
Security Consultant at Clico
Modern access controls have streamlined daily MFA use and support complex privileged workflows
The area that is missing much is about the reporting part. I would rate Idira Identity in general about eight. It has a good set of features compared to other identity security platforms. It's well-composed on different layers but requires platformization to go further to make it easier to use. You can do many things in it, but you need a lot of knowledge about dependencies of many things, so it requires time and big knowledge, and for the customer, it's a tough task now. It was very bad in the past. Now it's going better, and I expect that this platformization transition will help in succeeding more in the future.
NavinJacob - PeerSpot reviewer
Chief Digital Officer at Cipher7
Structured operations and analytics have transformed how my teams manage customers and sales
I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
"CyberArk Identity is at the top."
"The initial setup is straightforward, and it takes me up to an hour and a half."
"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience."
"The support of CyberArk Identity is really good."
"The solution has good technical support."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."
"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."
"Salesforce Identity is a very user-friendly solution."
"The solution is very easy to understand."
 

Cons

"At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster."
"I faced some challenges during the initial setup of CyberArk Identity. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components."
"When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"The user interface could be improved."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"The OpenID features could improve in CyberArk Identity."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
"The product is slow."
"Salesforce Identity needs more expertise in the application."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
 

Pricing and Cost Advice

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."
"CyberArk Identity is an expensive solution."
"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"The solution is cheap and I rate its pricing an eight out of ten."
"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."
"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."
"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."
"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Financial Services Firm
12%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
19%
Manufacturing Company
15%
Comms Service Provider
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The area that is missing much is about the reporting part. I would rate Idira Identity in general about eight. It has a good set of features compared to other identity security platforms. It's well...
What is your primary use case for CyberArk Identity?
I'm working with on-premises solutions. Back in the time there were no other options. I use multi-factor authentication with Idira Identity. I sell it, I deploy it, so it's something that is really...
What needs improvement with Salesforce Identity?
I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storag...
What is your primary use case for Salesforce Identity?
My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...
What advice do you have for others considering Salesforce Identity?
I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidential...
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Find out what your peers are saying about Idira Identity vs. Salesforce Identity and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.