Ping Identity Platform vs Salesforce Identity comparison

Ping Identity and Salesforce are both solutions in the Customer Identity and Access Management (CIAM) category. Ping Identity is ranked #3 with an average rating of 8.1, while Salesforce is ranked #10 with an average rating of 8.5. Ping Identity holds a 7.6% mindshare in CIaA, compared to Salesforce’s 2.5% mindshare. Additionally, 97% of Ping Identity users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

Ping Identity Platform

Read 32 Ping Identity Platform reviews

9,054 Views
1,901 Comparison Views

97% willing to recommend

Salesforce Identity

Read 6 Salesforce Identity reviews

1,131 Views
746 Comparison Views

100% willing to recommend

Ping Identity Platform

Salesforce Identity

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Salesforce Identity compete in the identity management space. Salesforce Identity holds the upper hand due to its comprehensive feature set and seamless integration capabilities.

Features: Ping Identity excels in adaptive authentication, API access security, and identity federation. Salesforce Identity offers robust integration with the Salesforce ecosystem, versatile identity and access management, and extensive analytics capabilities.

Room for Improvement: Ping Identity could enhance its analytics and reporting features, expand its support for integration with non-standard platforms, and improve its mobile application interface. Salesforce Identity may focus on making its solution more cost-effective, enhancing support for third-party integrations outside the Salesforce ecosystem, and refining its user interface for a better user experience.

Ease of Deployment and Customer Service: Ping Identity offers a straightforward deployment model, emphasizing fast and flexible integrations with existing systems, complemented by responsive support services. Salesforce Identity benefits from its integration within the Salesforce ecosystem, ensuring streamlined deployment and offering a guided customer support experience.

Pricing and ROI: Ping Identity is recognized for competitive pricing, providing flexibility in costs and potentially faster ROI due to lower initial setup costs. Salesforce Identity typically incurs higher initial costs, but the rich feature set and strategic advantages can lead to significant long-term ROI, especially for organizations deeply integrated with the Salesforce platform.

To learn more, read our detailed Ping Identity Platform vs. Salesforce Identity Report (Updated: June 2026).

Buyer's Guide

Ping Identity Platform vs. Salesforce Identity

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

3rd

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (6th), Authentication Systems (7th), Data Governance (11th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (6th), Directory Servers (1st)

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

10th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (3rd)

Mindshare comparison

As of June 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Ping Identity Platform is 7.6%, down from 11.5% compared to the previous year. The mindshare of Salesforce Identity is 2.5%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Mindshare Distribution
Product	Mindshare (%)
Ping Identity Platform	7.6%
Salesforce Identity	2.5%
Other	89.9%

Customer Identity and Access Management (CIAM)

Featured Reviews

AmitRathod

Senior Analyst at Toll Holdings Limited

Single sign-on has simplified access while adaptive authentication protects complex user journeys

Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.

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NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PingID is very good, it's pretty stable as a product and we've never faced any issues, at least with the data applications integration, and the customers really like it."

"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."

"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."

"It is a scalable solution...It is a stable solution."

"The solution is stable. We haven't experienced any bugs or glitches."

"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."

"I work on the application onboarding process because we have multiple customers and get data from different sources."

"Personally, I appreciate Identity Orchestration the most about Ping Identity Platform, as with a simple drag-and-drop interface and the correct options we can build a complex and personalized process very efficiently and effectively for registration, login, and profile management."

More Ping Identity Platform pros

"The solution is very easy to understand."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"Salesforce Identity is a very user-friendly solution."

"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

Cons

"They should promote more buyer's authentification, like a fingerprint or face recognition, something that's more convenient."

"The product is not customizable."

"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."

"In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation."

"Ping Identity Platform is expensive."

"The solution should allow for better integration with other platforms and the UBT."

"There is room for improvement in the solution, particularly in security."

"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."

More Ping Identity Platform cons

"Salesforce Identity needs more expertise in the application."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"The product is slow."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

Pricing and Cost Advice

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"Ping Identity Platform is not an expensive solution."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"The tool is quite affordable."

"PingID's pricing is pretty competitive."

"The pricing is neither too expensive nor too cheap."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"Ping offers flexible pricing that's not standardized."

More Ping Identity Platform pricing and cost advice

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Retailer

Manufacturing Company

Computer Software Company

Financial Services Firm

22%

Manufacturing Company

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	22

No data available

Questions from the Community

What is your experience regarding pricing and costs for PingFederate?

Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.

See all answers

What needs improvement with PingAccess?

The areas where I think PingFederate needs room for improvement include that the most significant area I would recommend is that things such as redirects still do not have majority of the applicati...

See all answers

What is your primary use case for PingAccess?

The main use case for PingFederate is that we are maintaining the centralized single sign-on with DuroSengel and Carabras as the two main instances to review. If any application is hosted outside o...

See all answers

What needs improvement with Salesforce Identity?

See all answers

What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

See all answers

What advice do you have for others considering Salesforce Identity?

I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidential...

See all answers

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Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

No data available

Overview

Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.

This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.

What are the key features of Ping Identity Platform?

Cloud Capabilities: Built for cloud applications with flexible integrations.
Federated Identity Management: Allows easy integration of multiple IDPs.
SSO and MFA Support: Ensure secure and seamless access.
Passwordless Authentication: Enhances user convenience.
API and Device Management: Protects and secures devices and APIs.

What benefits and ROI can be expected from Ping Identity Platform?

Enhanced Security: Through detailed compliance features and multi-protocol support.
User Convenience: Enabled by passwordless access and integration flexibility.
Improved Access Control: With role-based permissions and identity management integration.
Seamless Integration: Across a range of identity providers and authentication protocols.

In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.

Ping Identity

Salesforce Identity offers seamless integration within Salesforce, providing user-friendly features and strong security benefits. It supports developers and customers with data integration and analytics tools.

Salesforce Identity delivers configurability that enhances data integration and automated workflows, while analytics and pipeline management improve operational effectiveness. Offering free learning resources on Trailhead, it ensures users enjoy a tailored and effective experience. Yet, some users seek better ease of implementation and simplified billing management. Suggestions for AI integration raise expectations for potential enhanced marketing capabilities.

What are the key features of Salesforce Identity?

User-Friendly Interface: Intuitive design integrated within Salesforce.
Security and Compliance: Strong measures ensuring secure operations.
Configurability: Supports extensive customization for developers and customers.
Data Integration: Seamless integration with automated workflows.
Analytics and Pipeline Management: Tools for tracking and management communication.
Learning Resources: Free tutorials on Trailhead to boost learning.

What benefits should users look for in reviews?

Enhanced Security: Secure, compliant user authentication.
Improved Integration: Streamlined workflows and process management.
Configurable Customization: Flexibility for diverse operational needs.
Effective Analytics: Tools for better tracking and communication.

Salesforce Identity is widely used in B2C sectors for customer registration and centralizing user authentication. It acts as an identity provider for portals on other technologies and supports industries like aviation, banking, e-commerce, and more. Companies rely on Salesforce Identity for service management, sales, and lead tracking.

Salesforce

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

Ping Identity Platform vs. Salesforce Identity

June 2026

Free Report: Ping Identity Platform vs. Salesforce Identity

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