The support usually worked quite well, but the problem that led us to shift to another platform was also in support, as the quality of service degraded at some point, which became a bit of a problem. Initially, we received really good support in various cases, but it became unsatisfying when we couldn't find clues on particular issues, repeating multiple times. That was the reason to move away at some point, or at least one of the reasons. Our customer project had to be moved from Acquia Cloud to another service, which was dictated by multiple reasons, with one being the price and another being a degrading quality of service. I wish that this quality wasn't falling down and that we would continue the partnership. I am talking mostly about Acquia Cloud and I am not quite sure if it overlaps with Acquia Digital Experience Platform (DXP) because when I see what is mentioned as DXP on Acquia's website, it seems to be a bit different kind of thing, reminding more of no-code, low-code solutions. For Drupal, I believe it is one of the best solutions you may have if you have a considerable contract with Acquia and you agree on the price.
The main improvement needed for Acquia Digital Experience Platform (DXP) is related to its complexity, as it is not that lightweight with a surfeit of features, requiring users to read up on all the myriad of features, and while it is a sophisticated enterprise product that necessitates that complexity, the learning curve can be a bit steep for less experienced users needing quick task completion. The needed improvements for Acquia Digital Experience Platform (DXP) include that the product is evolving in the right direction, and the AI aspect probably needs a bit more improvement, especially where it aligns with AI-driven content orchestration.
Software Developer at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Mar 30, 2026
With Site Studio, Acquia Digital Experience Platform (DXP) could be less coupled to the module itself. It should be more modular and decoupled. Every tool I use from Acquia Digital Experience Platform (DXP) is very good, and I have not identified any other improvements needed beyond what I have already mentioned.
Acquia Digital Experience Platform (DXP) can be improved by enhancing their service and support capabilities and continuing to build partnerships with strategic solution providers.
I only have product knowledge about Site Studio, and the only missing thing was some kind of performance issues. We faced loading issues, performance issues, and some kind of optimization issues on some pages. Acquia may have optimizations that we have not purchased, but for our case, we faced some performance issues. Since I do not exactly know if there are any existing solutions for the performance issues which we were not subscribed to, I am not an expert to comment on that. The only issue I faced was what I already mentioned, and the fix I can suggest is that they can improve performance. That thing might already be there, but I am not sure about that.
Learn what your peers think about Acquia Digital Experience Platform (DXP). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
In terms of scalability, Acquia is not suitable for e-commerce; it's more suited for content publishing and marketing websites. Due to security concerns, Acquia and Drupal have not gained strength as fully transaction-based platforms.
One area for improvement is how Acquia sizes its platform for customers, which can be ambiguous and often results in penalties after doing business. Issues with defining site requests and visits are not standard in the market. They also need to improve their support and technical advisory services. The manuals provided lacked clear and complete information.
Acquia Digital Experience Platform (DXP) is a comprehensive suite designed to facilitate content management, site building, and digital marketing. It integrates various tools to deliver personalized customer experiences across different digital channels.
What key features does Acquia DXP offer?
Content Management System (CMS): Built on Drupal, it offers robust content management capabilities that enable users to create, manage, and optimize digital content easily.
Personalization: Acquia...
The support usually worked quite well, but the problem that led us to shift to another platform was also in support, as the quality of service degraded at some point, which became a bit of a problem. Initially, we received really good support in various cases, but it became unsatisfying when we couldn't find clues on particular issues, repeating multiple times. That was the reason to move away at some point, or at least one of the reasons. Our customer project had to be moved from Acquia Cloud to another service, which was dictated by multiple reasons, with one being the price and another being a degrading quality of service. I wish that this quality wasn't falling down and that we would continue the partnership. I am talking mostly about Acquia Cloud and I am not quite sure if it overlaps with Acquia Digital Experience Platform (DXP) because when I see what is mentioned as DXP on Acquia's website, it seems to be a bit different kind of thing, reminding more of no-code, low-code solutions. For Drupal, I believe it is one of the best solutions you may have if you have a considerable contract with Acquia and you agree on the price.
The main improvement needed for Acquia Digital Experience Platform (DXP) is related to its complexity, as it is not that lightweight with a surfeit of features, requiring users to read up on all the myriad of features, and while it is a sophisticated enterprise product that necessitates that complexity, the learning curve can be a bit steep for less experienced users needing quick task completion. The needed improvements for Acquia Digital Experience Platform (DXP) include that the product is evolving in the right direction, and the AI aspect probably needs a bit more improvement, especially where it aligns with AI-driven content orchestration.
With Site Studio, Acquia Digital Experience Platform (DXP) could be less coupled to the module itself. It should be more modular and decoupled. Every tool I use from Acquia Digital Experience Platform (DXP) is very good, and I have not identified any other improvements needed beyond what I have already mentioned.
Acquia Digital Experience Platform (DXP) can be improved by enhancing their service and support capabilities and continuing to build partnerships with strategic solution providers.
I only have product knowledge about Site Studio, and the only missing thing was some kind of performance issues. We faced loading issues, performance issues, and some kind of optimization issues on some pages. Acquia may have optimizations that we have not purchased, but for our case, we faced some performance issues. Since I do not exactly know if there are any existing solutions for the performance issues which we were not subscribed to, I am not an expert to comment on that. The only issue I faced was what I already mentioned, and the fix I can suggest is that they can improve performance. That thing might already be there, but I am not sure about that.
One area where Acquia Digital Experience Platform (DXP) can be improved is the cost structure, as it's quite an expensive solution for what it is.
In terms of scalability, Acquia is not suitable for e-commerce; it's more suited for content publishing and marketing websites. Due to security concerns, Acquia and Drupal have not gained strength as fully transaction-based platforms.
One area for improvement is how Acquia sizes its platform for customers, which can be ambiguous and often results in penalties after doing business. Issues with defining site requests and visits are not standard in the market. They also need to improve their support and technical advisory services. The manuals provided lacked clear and complete information.