The support could be improved by having specialized support staff. When we submit a question, it gets passed between multiple people before finding the right expert. We typically see the case being handed over three to four times before reaching someone who can properly address our inquiry.
Server Administrator at a tech consulting company with 51-200 employees
Real User
Top 5
Jun 20, 2025
I am not sure about improvements; so far it has been good for me. The pricing is on the higher side. I have not mentioned any features as the product is good. Pricing is my concern; this is the only concern so far.
Sr Data Architect at a comms service provider with 10,001+ employees
Real User
Top 10
Feb 20, 2025
The cost of retrieval in Glacier is quite high. It would be excellent if Amazon could work on reducing retrieval costs. Another improvement is making Glacier available in all regions.
We haven't observed any significant issues needing improvement. However, there is room for improvement in terms of support. It could be more robust, with a focus on providing comprehensive solutions even for novel issues.
I would like to see improvements in the transfer rate as it takes quite a long time to retrieve data from Glacier compared to standard S3 storage. Additionally, improvements in configuration management and tab management, such as providing pre-set templates for setting policies, would enhance user experience.
Director of Product Management at SID GLOBAL SOLUTIONS LLC
Real User
Top 5
Mar 19, 2024
I believe the usage reporting could be simplified, particularly for billing purposes. Overall, I find Amazon S3 Glacier's reporting system somewhat confusing compared to other hyperscalers in the market. In terms of improvements, I believe AWS could enhance the service by providing regional accelerators to reduce network latency and offering options for caching buckets for easier configuration. Additionally, providing options to specify usage duration for particular sessions or partitions would be beneficial. While it is intuitive to some extent, there is room for improvement to make it even more user-friendly.
In terms of improvement, I would like to see improved storage capacity and enhanced security features for better protection. The advantage of being on the cloud allows for scalability, so increasing storage as needed would be beneficial.
They should increase the data limit for the free version or reduce the price. Some of the customers of AWS are students who are trying to learn how to use the right services. These particular improvements will be helpful for them.
Owner at a tech services company with 51-200 employees
Real User
Top 10
Sep 1, 2023
There is room for improvement in handling GDPR compliance better. GDPR is about personal data protection and retention. It would be great if S3 Glacier could handle compliance items related to this, especially with upcoming legislation like the California law, which restricts data storage time and allows users to request data deletion. Currently, if you're using Azure, you have to bring data back in a tiered process, which can be slow. If S3 Glacier could handle compliance more efficiently, it would add value. Because GDPR is coming, and it will monitor data retention. In Quebec, we have Rule 25, which concerns data property and the ability to request data deletion. Handling this directly from Glacier would be a significant improvement.
Senior Solutions Architect and Cloud Security Consultant at Cgi Deutschland KG
Real User
Aug 14, 2023
Technical support needs improvement. Previously, even though we had premium and enterprise support, the response time would be quicker if we ran into issues, but now it is slowed down. The analytical dashboard feature, like the CloudOps dashboard, should be included in the next release of the Amazon S3 Glacier.
Cloud Engineer at a tech services company with 10,001+ employees
Real User
Oct 12, 2022
They can improve data discovery. However, I do not have specific requests for improvements because you get what you pay for. Amazon S3 Glacier is the cheapest, so I don't think I have anything to fix. If you want something better, you pay for it.
Solution architect at a integrator with 51-200 employees
Real User
Jul 7, 2021
I would like to see the retrieval time reduced. You have to wait a day to get your data. You have to wait for six servers and generate your request to get your data out. If that time period could be reduced to an hour that would be an advantage. It would be helpful to have an Emulator tool to mount the storage without the need for a third party. Normally, when we mount Amazon s3 Glacier onto, an on-premises solution we need the Emulator tool. It would be great if there was direct access to mount it.
The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data. People will want to keep the content for a longer time, but they want to make shorter windows for that. It will help if they make that according to the SLA, for example, SLA level 1, SLA level 2, and SLA level 3, and make a premium SLA for Glacier and make it one hour and 15 minutes to retrieve it. All this will enhance the utilization of Glacier for our client's content. IT people will think that even archive should be faster, but archive means delivery is faster. It should guarantee content integrity at a certain time when you need the information.
I can't think of any improvements. It's a self-sustainable platform. We don't have anything which we need to add on. We are quite happy with the service. Writing and storing data is very efficient. However, when you want to retrieve the data, it is a little bit time consuming because it specifies to retrieve the data it is going to take time, so you must make sure you log store the data which you will be accessing or which you will need very frequently.
Amazon Glacier is a secure, durable, and extremely low-cost cloud storage service for data archiving and long-term backup. Customers can reliably store large or small amounts of data for as little as $0.007 per gigabyte per month, a significant savings compared to on-premises solutions. To keep costs low, Amazon Glacier is optimized for infrequently accessed data where a retrieval time of several hours is suitable.
The support could be improved by having specialized support staff. When we submit a question, it gets passed between multiple people before finding the right expert. We typically see the case being handed over three to four times before reaching someone who can properly address our inquiry.
I am not sure about improvements; so far it has been good for me. The pricing is on the higher side. I have not mentioned any features as the product is good. Pricing is my concern; this is the only concern so far.
The cost of retrieval in Glacier is quite high. It would be excellent if Amazon could work on reducing retrieval costs. Another improvement is making Glacier available in all regions.
We haven't observed any significant issues needing improvement. However, there is room for improvement in terms of support. It could be more robust, with a focus on providing comprehensive solutions even for novel issues.
I would like to see improvements in the transfer rate as it takes quite a long time to retrieve data from Glacier compared to standard S3 storage. Additionally, improvements in configuration management and tab management, such as providing pre-set templates for setting policies, would enhance user experience.
The product could be improved in terms of the customer support team's response times.
I believe the usage reporting could be simplified, particularly for billing purposes. Overall, I find Amazon S3 Glacier's reporting system somewhat confusing compared to other hyperscalers in the market. In terms of improvements, I believe AWS could enhance the service by providing regional accelerators to reduce network latency and offering options for caching buckets for easier configuration. Additionally, providing options to specify usage duration for particular sessions or partitions would be beneficial. While it is intuitive to some extent, there is room for improvement to make it even more user-friendly.
The solution's cloud storage is very expensive, and users may not be able to afford cloud storage.
The solution’s deployment process is complex and could be improved.
Amazon S3 Glacier could be more flexible, user-friendly, and secure.
The product is difficult to use.
In terms of improvement, I would like to see improved storage capacity and enhanced security features for better protection. The advantage of being on the cloud allows for scalability, so increasing storage as needed would be beneficial.
The solution's dashboard is a bit complicated and could be improved.
Amazon S3 Glacier is a cheaper tool if you're running it on-prem, but it is expensive if deployed on the cloud.
The stability must be improved.
Amazon S3 Glacier's data retrieval time is slow compared to other AWS storage services and should be improved.
The product’s pricing must be improved. It's one of the most pricey object storage solutions on the market.
They should increase the data limit for the free version or reduce the price. Some of the customers of AWS are students who are trying to learn how to use the right services. These particular improvements will be helpful for them.
There is room for improvement in handling GDPR compliance better. GDPR is about personal data protection and retention. It would be great if S3 Glacier could handle compliance items related to this, especially with upcoming legislation like the California law, which restricts data storage time and allows users to request data deletion. Currently, if you're using Azure, you have to bring data back in a tiered process, which can be slow. If S3 Glacier could handle compliance more efficiently, it would add value. Because GDPR is coming, and it will monitor data retention. In Quebec, we have Rule 25, which concerns data property and the ability to request data deletion. Handling this directly from Glacier would be a significant improvement.
Technical support needs improvement. Previously, even though we had premium and enterprise support, the response time would be quicker if we ran into issues, but now it is slowed down. The analytical dashboard feature, like the CloudOps dashboard, should be included in the next release of the Amazon S3 Glacier.
The product takes more time to secure data when the bandwidth is low.
The product needs to improve cloud security.
The maintenance has room for improvement. The technical support has room for improvement.
They can improve data discovery. However, I do not have specific requests for improvements because you get what you pay for. Amazon S3 Glacier is the cheapest, so I don't think I have anything to fix. If you want something better, you pay for it.
I would like to see the retrieval time reduced. You have to wait a day to get your data. You have to wait for six servers and generate your request to get your data out. If that time period could be reduced to an hour that would be an advantage. It would be helpful to have an Emulator tool to mount the storage without the need for a third party. Normally, when we mount Amazon s3 Glacier onto, an on-premises solution we need the Emulator tool. It would be great if there was direct access to mount it.
The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data. People will want to keep the content for a longer time, but they want to make shorter windows for that. It will help if they make that according to the SLA, for example, SLA level 1, SLA level 2, and SLA level 3, and make a premium SLA for Glacier and make it one hour and 15 minutes to retrieve it. All this will enhance the utilization of Glacier for our client's content. IT people will think that even archive should be faster, but archive means delivery is faster. It should guarantee content integrity at a certain time when you need the information.
I can't think of any improvements. It's a self-sustainable platform. We don't have anything which we need to add on. We are quite happy with the service. Writing and storing data is very efficient. However, when you want to retrieve the data, it is a little bit time consuming because it specifies to retrieve the data it is going to take time, so you must make sure you log store the data which you will be accessing or which you will need very frequently.