The user-friendliness needs improvement. It's still a bit more IT-minded. I'm personally looking for a more business-minded RPA. It's the two big ways of using RPA in my experience. You can implement that RPA from an IT perspective, and then it's just one of the many tools, and it's not really a revolution, it's just a small state, or you can see it as really a business tool. Business people use it and automate their own business processes and it's really revolutionary because you don't need any IT knowledge. You just need a good app for processes. Those are the two ways of approaching RPAs, and for my part, I'm interested in the business parts.
Senior Consultant - Intelligent Automations at a tech services company with 10,001+ employees
Consultant
Mar 16, 2020
There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a web-based control room would be much more beneficial. They're working on building that. The solution needs a more out-of-the-box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals from the studio itself. I personally would like the solution to be supporting more languages. There should be a digital exchange where users can download functions to incorporate into their existing processes.
RPA Practice Head at a tech services company with 51-200 employees
Real User
Feb 12, 2020
Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.
Head of Solution Development at a energy/utilities company with 10,001+ employees
Real User
Feb 11, 2020
The product could be improved by including advance features like OCR - optical character recognition - which are currently not native to the product. We are looking at integrating Blue Prism with other products. They've told us that Blue Prism Decipher is coming with intelligent document processing solution, but I haven't seen it. It would be good to see OCR integration and OCR capabilities included in the solution and, of course, going forward, artificial intelligence and machine learning capabilities.
Senior Program Manager at a tech services company with 10,001+ employees
Real User
Feb 3, 2020
Selecting the right business processes that are stable enough to automate can be challenging. Introducing new ways to accelerate the automation journey would be a real help.
Application Architect at a manufacturing company with 10,001+ employees
Real User
Feb 2, 2020
The solution needs to simplify the user interface. It could be much better and much more appealing. The cost is a bit high. Other tools are much cheaper.
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
Real User
Jan 30, 2020
Currently, we use version 6. Solution 6 has better features when compared to the 4.5 version. The main issue is screen scraping with Blue Prism gives us a big challenge because we need to define which technologies are web-based and have been built as opposed to it discovering the technology that it is built on. Whether it's a Window-based or Java-based application.
Robotic Process and Test Automation Consultant at OFGEM
Real User
Jan 29, 2020
Blue Prism is slightly difficult for the non-technical user. The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate. It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do. Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.
Executive Director at a tech services company with 1,001-5,000 employees
Real User
Jan 27, 2020
At this point in time, we're very satisfied with the solution. I'm not seeing any features that are missing on it. I handle the business development side and I'm not really using the solution on a technical level, however. The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive.
Data Analyst at a financial services firm with 1,001-5,000 employees
Real User
Jan 16, 2020
One area that the product can be improved is the ease-of-use because it is not easy to work with. Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation). One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition. The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.
Blue Prism Cloud offers robust automation capabilities for backend office operations with a user-friendly, no-code interface, enhancing security and cloud integration for organizational efficiency.Blue Prism Cloud, a comprehensive automation platform, provides efficient process automation, leveraging features like Object Studio and flow design for ease of use and reusability. Non-programmers benefit from its intuitive interface, allowing for quick project turnaround with low-code development....
The user-friendliness needs improvement. It's still a bit more IT-minded. I'm personally looking for a more business-minded RPA. It's the two big ways of using RPA in my experience. You can implement that RPA from an IT perspective, and then it's just one of the many tools, and it's not really a revolution, it's just a small state, or you can see it as really a business tool. Business people use it and automate their own business processes and it's really revolutionary because you don't need any IT knowledge. You just need a good app for processes. Those are the two ways of approaching RPAs, and for my part, I'm interested in the business parts.
There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a web-based control room would be much more beneficial. They're working on building that. The solution needs a more out-of-the-box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals from the studio itself. I personally would like the solution to be supporting more languages. There should be a digital exchange where users can download functions to incorporate into their existing processes.
Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.
The product could be improved by including advance features like OCR - optical character recognition - which are currently not native to the product. We are looking at integrating Blue Prism with other products. They've told us that Blue Prism Decipher is coming with intelligent document processing solution, but I haven't seen it. It would be good to see OCR integration and OCR capabilities included in the solution and, of course, going forward, artificial intelligence and machine learning capabilities.
Selecting the right business processes that are stable enough to automate can be challenging. Introducing new ways to accelerate the automation journey would be a real help.
The solution needs to simplify the user interface. It could be much better and much more appealing. The cost is a bit high. Other tools are much cheaper.
Currently, we use version 6. Solution 6 has better features when compared to the 4.5 version. The main issue is screen scraping with Blue Prism gives us a big challenge because we need to define which technologies are web-based and have been built as opposed to it discovering the technology that it is built on. Whether it's a Window-based or Java-based application.
Blue Prism is slightly difficult for the non-technical user. The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate. It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do. Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.
At this point in time, we're very satisfied with the solution. I'm not seeing any features that are missing on it. I handle the business development side and I'm not really using the solution on a technical level, however. The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive.
One area that the product can be improved is the ease-of-use because it is not easy to work with. Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation). One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition. The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.