Bugcrowd could be improved or enhanced as they seem to have a lot of internal churn at the moment, so they could be more stable and more customer-focused. By customer-focused, I mean they are not very good at communicating what is changing on their side to their customers. I am now on my fourth account manager within one year. My latest call with them was with the fourth account manager saying there have been many changes and apologizing that no one I have spoken to in the past is on this call, but going forwards it will be them. With the fourth account manager in a year, it is hard to trust that message.
The triaging process has slowed down compared to three years ago. It now takes more time to resolve a reported vulnerability and receive the payout. Also, the platform can be challenging for new users who might find it difficult to get invitations to private programs.
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Bugcrowd could be improved or enhanced as they seem to have a lot of internal churn at the moment, so they could be more stable and more customer-focused. By customer-focused, I mean they are not very good at communicating what is changing on their side to their customers. I am now on my fourth account manager within one year. My latest call with them was with the fourth account manager saying there have been many changes and apologizing that no one I have spoken to in the past is on this call, but going forwards it will be them. With the fourth account manager in a year, it is hard to trust that message.
The tool itself could be improved. I hope to improve next time and perform better.
The triaging process has slowed down compared to three years ago. It now takes more time to resolve a reported vulnerability and receive the payout. Also, the platform can be challenging for new users who might find it difficult to get invitations to private programs.