The only issue I encountered was with mobile device integration and compatibility with on-premise solutions. This could be enhanced to integrate with more log sources.
We want better customization. We need something that provides us with centralized management of security policies. Right now, the default policies do not always adapt to the specific needs of our company. We want a solution that could improve the level of customization of security policies so that administrators can adjust security policies to fit the specific needs of our company. We need something that is highly configurable.
The tool, with its security detection, complies with all the functionalities. Perhaps some improvements should be made, however. Check Point is more in the consumer environment since it should have a better library of updated, managed, and orderly documentation since a lot of information is scattered. They need to improve the technical support that they provide. We have had several problems with the SLA. They do not comply with time and often the solutions that they offer are not very accurate.
I would like for the service to be a little more accessible for all segments. It is good to have it diversified into three categories, however, in the end, we need all or most of the people who acquire the service to have the same characteristics and benefits provided. Whether it's due to a brand issue, an innovation issue, or a business strategy issue, some services are segmented off. It would be great to see it as a service, as an additional option, or as something integrated into a platform that we could acquire for a low licensing fee.
In Check Point, almost everything is incredible. However, we believe that there are areas for improvement, This tool can improve the level of use in all Check Point tools. In some, it is not available yet. The documentation for the most modern applications of the manufacturer is sometimes not well done or complete. Sometimes guides are followed, and the objective is not achieved. Then, it is necessary to open a support case with Check Point to be able to solve or accelerate an improvement in the implemented product.
Check Point and its products should have a better documentation library that is updated and well managed in order to help customers to be able to implement the best practices specified by the manufacturer. Check Point should modernize and improve its system of support cases to provide a better experience to your customers, sometimes it is really difficult to talk to an agent or coordinate a session to mitigate any problem or poor implementation.
Learn what your peers think about Check Point ThreatCloud Managed Security Services. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
Check Point ThreatCloud Managed Security Services delivers advanced threat detection and real-time intelligence, empowering organizations with efficient policy management and expert support to combat modern threats.With features like AI-driven behavior analysis and high-grade threat detection, Check Point ThreatCloud enhances security with sandboxing and global device collaboration. It simplifies monitoring while offering a customizable interface and seamless cloud database integration for...
The only issue I encountered was with mobile device integration and compatibility with on-premise solutions. This could be enhanced to integrate with more log sources.
We want better customization. We need something that provides us with centralized management of security policies. Right now, the default policies do not always adapt to the specific needs of our company. We want a solution that could improve the level of customization of security policies so that administrators can adjust security policies to fit the specific needs of our company. We need something that is highly configurable.
The tool, with its security detection, complies with all the functionalities. Perhaps some improvements should be made, however. Check Point is more in the consumer environment since it should have a better library of updated, managed, and orderly documentation since a lot of information is scattered. They need to improve the technical support that they provide. We have had several problems with the SLA. They do not comply with time and often the solutions that they offer are not very accurate.
I would like for the service to be a little more accessible for all segments. It is good to have it diversified into three categories, however, in the end, we need all or most of the people who acquire the service to have the same characteristics and benefits provided. Whether it's due to a brand issue, an innovation issue, or a business strategy issue, some services are segmented off. It would be great to see it as a service, as an additional option, or as something integrated into a platform that we could acquire for a low licensing fee.
In Check Point, almost everything is incredible. However, we believe that there are areas for improvement, This tool can improve the level of use in all Check Point tools. In some, it is not available yet. The documentation for the most modern applications of the manufacturer is sometimes not well done or complete. Sometimes guides are followed, and the objective is not achieved. Then, it is necessary to open a support case with Check Point to be able to solve or accelerate an improvement in the implemented product.
Check Point and its products should have a better documentation library that is updated and well managed in order to help customers to be able to implement the best practices specified by the manufacturer. Check Point should modernize and improve its system of support cases to provide a better experience to your customers, sometimes it is really difficult to talk to an agent or coordinate a session to mitigate any problem or poor implementation.