Areas for improvement are mainly on the software side. They are trying to integrate some functionalities, but their API integration with some CRM and invoicing tools is not appropriate or 100% compatible. If I want to integrate the incidents with invoicing or with CRM and support ticket response tools such as Zoho or Zendesk, the compatibility for ticket generation and CRM is challenging for the API connectivity. This is one of the issues. However, they have integrated authentication with Microsoft and other single sign-on tools, which are amazing, but some of the integrations with other software need enhancement.
Chief Information Technology Officer at a engineering company with 1,001-5,000 employees
Reseller
Top 5
Jun 26, 2024
I think having a higher level of MDR would be beneficial, although it's quite expensive. This would involve not just monitoring the network but also taking actions to stop and detect threats. We haven't implemented this yet, but we're considering it for our organization's plans.
The critical aspect is the management of the remote access, and I specifically need this to be overseen through our virtual private network. Additionally, I would appreciate the inclusion of free remote access in EDR, as a considerable number of individuals in our community may face financial constraints hindering them from affording substantial license fees per subscription. I suggest that in the scenario where an application is cloud-based, operating as software-as-a-service, the server site should exhibit one hundred percent reliability. In my experience, attempting to update a hundred clients simultaneously often encounters network glitches or issues with IPs in the cloud. They should consider adopting the desktop version as a solution.
Managed Detection and Response (MDR) is a security solution combining technology and human expertise to identify, assess, and react to threats in real-time.MDR services offer 24/7 monitoring, threat intelligence, and incident response beyond standard security measures. With expert personnel and advanced analytics, these services help organizations detect hidden threats, reducing response times. Users highlight the ability of MDR to provide comprehensive visibility and preparedness against...
Areas for improvement are mainly on the software side. They are trying to integrate some functionalities, but their API integration with some CRM and invoicing tools is not appropriate or 100% compatible. If I want to integrate the incidents with invoicing or with CRM and support ticket response tools such as Zoho or Zendesk, the compatibility for ticket generation and CRM is challenging for the API connectivity. This is one of the issues. However, they have integrated authentication with Microsoft and other single sign-on tools, which are amazing, but some of the integrations with other software need enhancement.
I think having a higher level of MDR would be beneficial, although it's quite expensive. This would involve not just monitoring the network but also taking actions to stop and detect threats. We haven't implemented this yet, but we're considering it for our organization's plans.
The critical aspect is the management of the remote access, and I specifically need this to be overseen through our virtual private network. Additionally, I would appreciate the inclusion of free remote access in EDR, as a considerable number of individuals in our community may face financial constraints hindering them from affording substantial license fees per subscription. I suggest that in the scenario where an application is cloud-based, operating as software-as-a-service, the server site should exhibit one hundred percent reliability. In my experience, attempting to update a hundred clients simultaneously often encounters network glitches or issues with IPs in the cloud. They should consider adopting the desktop version as a solution.