The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
Field Service Tech at a retailer with 11-50 employees
Real User
Top 20
Jul 24, 2024
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and reinstall the software to restore functionality.
The tools is very reactive. Everything has to be predefined and canned ahead of time. ConnectWise has been around for a while and has undergone a lot of changes, but everything is predefined. You can't do many open queries or things like that. For instance, if I want to determine how many of my customers have a particular package, I need to find an already pre-created report for that; I can't query it dynamically. It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs.
Managing Director at a tech services company with 11-50 employees
Reseller
Jul 5, 2021
The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my vendors from the same console.
They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool. Existing users with Connectwise PSA may not need it since they have entire things already documented under their own portal and assets mapped against it.
Some additional automation functionality would be helpful. I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard. It would be nice you were able to change the widgets on the main dashboard to be more of what you want. For example, a lot of the times you have three columns and you can only move the widgets within those three columns. You can move them from column A to column C. It would be a big help because a lot of the time, you don't use the main dashboard. A price reduction would always be nice.
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery...
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and reinstall the software to restore functionality.
The tools is very reactive. Everything has to be predefined and canned ahead of time. ConnectWise has been around for a while and has undergone a lot of changes, but everything is predefined. You can't do many open queries or things like that. For instance, if I want to determine how many of my customers have a particular package, I need to find an already pre-created report for that; I can't query it dynamically. It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs.
The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my vendors from the same console.
They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool. Existing users with Connectwise PSA may not need it since they have entire things already documented under their own portal and assets mapped against it.
Some additional automation functionality would be helpful. I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard. It would be nice you were able to change the widgets on the main dashboard to be more of what you want. For example, a lot of the times you have three columns and you can only move the widgets within those three columns. You can move them from column A to column C. It would be a big help because a lot of the time, you don't use the main dashboard. A price reduction would always be nice.