Systems Administrator at a tech services company with 501-1,000 employees
MSP
Mar 9, 2023
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
Network Consultant at a computer software company with 201-500 employees
Consultant
Feb 22, 2022
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end.
Information Security Analyst at Detecon Al Saudia Co. Ltd.
Real User
Jan 5, 2020
Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great. Scalability is an area that needs to be improved. In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.
GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
Secureworks Taegis Managed XDR is a managed detection and response (MDR) tool that combines security analytics software, 24x7 support, threat hunting, and incident response into a standalone product. In a single dashboard, users can see the whole story of their endpoint, network, and cloud activity, making event correlation simple. XDR operationalizes threat intelligence by automatically connecting our threat landscape knowledge with your security telemetry and regularly updated threat...
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
Dell Secureworks could improve its integration with other third-party solutions.
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end.
Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great. Scalability is an area that needs to be improved. In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.
GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.