Systems Administrator at a tech services company with 501-1,000 employees
MSP
Mar 9, 2023
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
Network Consultant at a computer software company with 201-500 employees
Consultant
Feb 22, 2022
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end.
Information Security Analyst at Detecon Al Saudia Co. Ltd.
Real User
Jan 5, 2020
Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great. Scalability is an area that needs to be improved. In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.
GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
Secureworks Taegis Managed XDR/MDR offers robust threat detection and response capabilities with valuable features including rapid alerting, flexible pricing, and comprehensive threat intelligence. Its integration abilities enhance value for users by providing clear, actionable alerts.Tailored for advanced security operations, Secureworks Taegis Managed XDR/MDR provides a comprehensive security framework with IDS/IPS capabilities, real-time monitoring, and seamless endpoint control. Users...
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
Dell Secureworks could improve its integration with other third-party solutions.
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end.
Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great. Scalability is an area that needs to be improved. In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.
GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.