Systems Engineer at a university with 10,001+ employees
Real User
Dec 7, 2021
We get the alerts almost instantaneously, but it doesn't give you as much information as the system notice. I don't know what the alert means. It's not really indicative of the problem because it's non-descriptive to us. Is there a problem, or is it only a standard utility blip for something?
I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me. I'm sure as I use it more, I'll be able to come up with things that need improvement, but as of now, I'm pretty happy with the way it performs and how easy it is to navigate around the PredictPulse application online and on the cell phone.
It's been working very well. The only issue I've ever had with it was when we did the initial setup. We had issues getting it to bypass through the firewall. Their support staff were very helpful and we were able to get that taken care of pretty quickly, within a day or two.
It is just so reliable that we use the email and don't really use the app. The PredictPulse application dashboard lets us know about more information than is there. The reason we found out about this initially was I noticed it on our contract, "Wait a minute, we have what?" My problem is that certain ports are blocked. I haven't figured out what the problem is and gotten the problem fixed. It might be nice to be able to have some configuration options. Right now, the problem with our emails is we do not have a way to separate emails to Eaton versus us. So, we get a lot of alerts that we might not get, which are almost considered spam. It would be nice if we could segregate them: This group of people gets these emails and this other group of people gets these emails. As of now, it's a shotgun approach where we get so many. It's like, "Oh God, another one," as opposed to being able to filter out exactly what we do want, since we don't want to miss any.
They have redone the monthly report to make them easier to read through. They made it a little bit easier to go through and scan all of my UPSs into that report. The information is the same, but now it is easier to scan through.
The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved. I know what it's communicating, but if we had someone at a different level monitoring it, they might not understand if it's a critical item. The remote monitoring dashboard could be simplified.
We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined.
I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated. They could look at SMS messaging or multimedia messaging. I'm sure there are some other messaging-type systems available for generating less traffic than an email. Maybe they could provide a more secure messaging system. I would suggest that they look at other technology available.
I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on.
Eaton PredictPulse offers real-time notifications, detailed reports on UPS status, and power metrics. It ensures efficiency through predictive insights, enhancing maintenance and troubleshooting for reliable performance.Designed for critical environments, Eaton PredictPulse provides real-time notifications for UPS status changes and power issues, assisting organizations in monitoring remote locations and maintaining power continuity. Features like automatic alerts via email and text...
We get the alerts almost instantaneously, but it doesn't give you as much information as the system notice. I don't know what the alert means. It's not really indicative of the problem because it's non-descriptive to us. Is there a problem, or is it only a standard utility blip for something?
I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me. I'm sure as I use it more, I'll be able to come up with things that need improvement, but as of now, I'm pretty happy with the way it performs and how easy it is to navigate around the PredictPulse application online and on the cell phone.
It's been working very well. The only issue I've ever had with it was when we did the initial setup. We had issues getting it to bypass through the firewall. Their support staff were very helpful and we were able to get that taken care of pretty quickly, within a day or two.
It is just so reliable that we use the email and don't really use the app. The PredictPulse application dashboard lets us know about more information than is there. The reason we found out about this initially was I noticed it on our contract, "Wait a minute, we have what?" My problem is that certain ports are blocked. I haven't figured out what the problem is and gotten the problem fixed. It might be nice to be able to have some configuration options. Right now, the problem with our emails is we do not have a way to separate emails to Eaton versus us. So, we get a lot of alerts that we might not get, which are almost considered spam. It would be nice if we could segregate them: This group of people gets these emails and this other group of people gets these emails. As of now, it's a shotgun approach where we get so many. It's like, "Oh God, another one," as opposed to being able to filter out exactly what we do want, since we don't want to miss any.
They have redone the monthly report to make them easier to read through. They made it a little bit easier to go through and scan all of my UPSs into that report. The information is the same, but now it is easier to scan through.
The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved. I know what it's communicating, but if we had someone at a different level monitoring it, they might not understand if it's a critical item. The remote monitoring dashboard could be simplified.
We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined.
I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated. They could look at SMS messaging or multimedia messaging. I'm sure there are some other messaging-type systems available for generating less traffic than an email. Maybe they could provide a more secure messaging system. I would suggest that they look at other technology available.
I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on.