I could integrate feeds if I use a different tool such as a data miner for alerts about events to make sure I can pull that information automatically into Everbridge Mass Notification.
Everbridge Mass Notification can be improved by allowing more flexibility in template writing in VCC. There are many times when I cannot edit a template from VCC when I go to launch a communication, which hampers me because I have to go into the open incidents and then launch it from outside of VCC.
Everbridge Mass Notification is one of the greatest tools, but sometimes it does not identify some of the locations. I think that would be something that has to be improved. From my perspective, there are some negative things which I have noticed. During some events, we could not identify some of the locations or could not figure out the locations or map them out in Everbridge Mass Notification. That is the reason I have given an eight rather than nine or ten.
Chief Information Officer at a government with 201-500 employees
Real User
Feb 17, 2023
Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to. In terms of pain points, it was more difficult to reach out to staff in the way that is most effective for them.
IT Applications Specialist at a healthcare company with 1,001-5,000 employees
Real User
Oct 7, 2022
If the user could personalize their dashboard a little bit more, that would be helpful. Also, we were using Everbridge HIPAABridge, but we recently did away with that. Some things did not get to people in a timely manner. It was supposed to be just like text messaging, but sometimes providers received things late or not right away. Because we were pleased with Everbridge Mass Notification, we went with HIPAABridge, which was the secure chat. But when they made changes to that platform, our health system wasn't pleased with it because there were a lot of things missing. HIPAA Bridge was good. It wasn't perfect, but it did what it needed to do. When they sunset that particular product or they rebranded it, they got rid of HIPAABridge and changed it to just Everbridge. And when that happened, the look changed and some of the functionality changed as well. Some things were taken away instead of things being added. Along with that change came glitchiness and delays, and it was not user-friendly. That is what made us get rid of it. And now, we use a different vendor for secure messaging and that product is easier to use.
IT Resiliency Consultant at a manufacturing company with 10,001+ employees
Real User
Sep 21, 2020
One place where Everbridge can be improved is its language libraries. It is weak on languages. Because we are trying to deploy it globally, it affects our usage across languages. They have some weaknesses in that area and it is really noticeable when trying to scale globally.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
Online training materials and support documentation could be improved. An additional feature that should be included in the next release would be a contact database upload/download/sync.
Everbridge Mass Notification provides efficient communication tools for emergencies with features like predefined templates and geolocation. It integrates with Everbridge's Visual Command Center, ensuring organizations can deliver messages across platforms.Everbridge Mass Notification is a versatile communication system for emergencies such as natural disasters, safety incidents, and outages. It employs geolocation and intuitive reporting tools to deliver precise messages using templates and...
I could integrate feeds if I use a different tool such as a data miner for alerts about events to make sure I can pull that information automatically into Everbridge Mass Notification.
Everbridge Mass Notification can be improved by allowing more flexibility in template writing in VCC. There are many times when I cannot edit a template from VCC when I go to launch a communication, which hampers me because I have to go into the open incidents and then launch it from outside of VCC.
Everbridge Mass Notification is one of the greatest tools, but sometimes it does not identify some of the locations. I think that would be something that has to be improved. From my perspective, there are some negative things which I have noticed. During some events, we could not identify some of the locations or could not figure out the locations or map them out in Everbridge Mass Notification. That is the reason I have given an eight rather than nine or ten.
Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to. In terms of pain points, it was more difficult to reach out to staff in the way that is most effective for them.
If the user could personalize their dashboard a little bit more, that would be helpful. Also, we were using Everbridge HIPAABridge, but we recently did away with that. Some things did not get to people in a timely manner. It was supposed to be just like text messaging, but sometimes providers received things late or not right away. Because we were pleased with Everbridge Mass Notification, we went with HIPAABridge, which was the secure chat. But when they made changes to that platform, our health system wasn't pleased with it because there were a lot of things missing. HIPAA Bridge was good. It wasn't perfect, but it did what it needed to do. When they sunset that particular product or they rebranded it, they got rid of HIPAABridge and changed it to just Everbridge. And when that happened, the look changed and some of the functionality changed as well. Some things were taken away instead of things being added. Along with that change came glitchiness and delays, and it was not user-friendly. That is what made us get rid of it. And now, we use a different vendor for secure messaging and that product is easier to use.
One place where Everbridge can be improved is its language libraries. It is weak on languages. Because we are trying to deploy it globally, it affects our usage across languages. They have some weaknesses in that area and it is really noticeable when trying to scale globally.
Online training materials and support documentation could be improved. An additional feature that should be included in the next release would be a contact database upload/download/sync.