Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to. In terms of pain points, it was more difficult to reach out to staff in the way that is most effective for them.
If the user could personalize their dashboard a little bit more, that would be helpful. Also, we were using Everbridge HIPAABridge, but we recently did away with that. Some things did not get to people in a timely manner. It was supposed to be just like text messaging, but sometimes providers received things late or not right away. Because we were pleased with Everbridge Mass Notification, we went with HIPAABridge, which was the secure chat. But when they made changes to that platform, our health system wasn't pleased with it because there were a lot of things missing. HIPAA Bridge was good. It wasn't perfect, but it did what it needed to do. When they sunset that particular product or they rebranded it, they got rid of HIPAABridge and changed it to just Everbridge. And when that happened, the look changed and some of the functionality changed as well. Some things were taken away instead of things being added. Along with that change came glitchiness and delays, and it was not user-friendly. That is what made us get rid of it. And now, we use a different vendor for secure messaging and that product is easier to use.
One place where Everbridge can be improved is its language libraries. It is weak on languages. Because we are trying to deploy it globally, it affects our usage across languages. They have some weaknesses in that area and it is really noticeable when trying to scale globally.
Online training materials and support documentation could be improved. An additional feature that should be included in the next release would be a contact database upload/download/sync.
Everbridge Mass Notification provides efficient communication tools for emergencies with features like predefined templates and geolocation. It integrates with Everbridge's Visual Command Center, ensuring organizations can deliver messages across platforms.Everbridge Mass Notification is a versatile communication system for emergencies such as natural disasters, safety incidents, and outages. It employs geolocation and intuitive reporting tools to deliver precise messages using templates and...
Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to. In terms of pain points, it was more difficult to reach out to staff in the way that is most effective for them.
If the user could personalize their dashboard a little bit more, that would be helpful. Also, we were using Everbridge HIPAABridge, but we recently did away with that. Some things did not get to people in a timely manner. It was supposed to be just like text messaging, but sometimes providers received things late or not right away. Because we were pleased with Everbridge Mass Notification, we went with HIPAABridge, which was the secure chat. But when they made changes to that platform, our health system wasn't pleased with it because there were a lot of things missing. HIPAA Bridge was good. It wasn't perfect, but it did what it needed to do. When they sunset that particular product or they rebranded it, they got rid of HIPAABridge and changed it to just Everbridge. And when that happened, the look changed and some of the functionality changed as well. Some things were taken away instead of things being added. Along with that change came glitchiness and delays, and it was not user-friendly. That is what made us get rid of it. And now, we use a different vendor for secure messaging and that product is easier to use.
One place where Everbridge can be improved is its language libraries. It is weak on languages. Because we are trying to deploy it globally, it affects our usage across languages. They have some weaknesses in that area and it is really noticeable when trying to scale globally.
Online training materials and support documentation could be improved. An additional feature that should be included in the next release would be a contact database upload/download/sync.