Chief Executive Officer at a computer software company with 201-500 employees
Real User
Jan 23, 2023
FICO needs to provide a better user experience and user interface. Unfortunately, our clients are not able to add customization by themselves. So this limits their ability to use the solution. FICO Blaze is a complex technology, so it's more about engineering work. This means that we need to hire developers who will learn FICO Blaze as technology and use it. Without development knowledge, it is impossible to use the solution. Our clients do not always have a budget to hire huge salaried engineers, and they want to be able to tune small changes by themselves, but unfortunately, they can't because again, Blaze is really a complex technology. Currently, the solution's interface allows for really simple changes to be made by our clients. I would like to have an easier user-friendly interface to allow for more changes to be made by the client without the need for an engineer. This is not true for all companies. We are talking about some real strategies when we have a lot of decision tables, rules, and decision graphs. Because it's really hard for our business users/customers to make low-level customizations by themselves. The main reason why we switched to other solutions is that we don't see the possibility with FICO Blaze Advisor and vector of FICA company that they think to improve this because they created the decision model. This is an extension of FICO Blaze with some new modern UI items, but it's still not working 100 percent. Unfortunately, we see that it's a huge gap nowadays with this old technology that's why we continue to search for new software which we'll use.
FICO Blaze Advisor is still missing a proper versioning system that allows cooperation on the decision object content level. For example, we have GIT repositories for programming, storing, or scripts. In there, one developer can prepare a file or a piece of code, and another developer can work on the same code or on the same text file, and you can manage it. There are also missing functionalities that can provide better comparison mechanisms for developers. It would be good in the next release to make the IDE ( /categories/ide ) lightweight, e.g. in the Web browser.
Business Rules Analyst at a financial services firm with 1,001-5,000 employees
Real User
Nov 17, 2021
It's sometimes difficult to keep track of changes because there are no notifications, so you're unaware of any changes until you encounter that piece of code. It would be helpful to have a pop-up window with a notification. I've also found that error messages can be unclear making it difficult to understand the source of a problem. The speed of the application is a bit of an issue sometimes, but it's understandable because you are talking about an application that's an AI. It will improve as the technology evolves.
Team Lead at a financial services firm with 10,001+ employees
Real User
Jun 21, 2020
More online support such as a knowledge base should be available. When you compare it to Java and other applications, there is a great deal of support available for those. With FICO, however, there is no particular support that we can easily search with respect to our queries.
Blaze Advisor empowers business users with multiple methods for rule development, authoring and testingincluding decision trees, scorecards, decision tables, graphical decision flows and customized templates. It also supports monitoring of business performance captured through user-defined events, providing the building blocks for strategy orchestration and champion/challenger strategies.
Improvement areas are product certification, more versioning compatibility and code debugging using RMA.
FICO needs to provide a better user experience and user interface. Unfortunately, our clients are not able to add customization by themselves. So this limits their ability to use the solution. FICO Blaze is a complex technology, so it's more about engineering work. This means that we need to hire developers who will learn FICO Blaze as technology and use it. Without development knowledge, it is impossible to use the solution. Our clients do not always have a budget to hire huge salaried engineers, and they want to be able to tune small changes by themselves, but unfortunately, they can't because again, Blaze is really a complex technology. Currently, the solution's interface allows for really simple changes to be made by our clients. I would like to have an easier user-friendly interface to allow for more changes to be made by the client without the need for an engineer. This is not true for all companies. We are talking about some real strategies when we have a lot of decision tables, rules, and decision graphs. Because it's really hard for our business users/customers to make low-level customizations by themselves. The main reason why we switched to other solutions is that we don't see the possibility with FICO Blaze Advisor and vector of FICA company that they think to improve this because they created the decision model. This is an extension of FICO Blaze with some new modern UI items, but it's still not working 100 percent. Unfortunately, we see that it's a huge gap nowadays with this old technology that's why we continue to search for new software which we'll use.
FICO Blaze Advisor is still missing a proper versioning system that allows cooperation on the decision object content level. For example, we have GIT repositories for programming, storing, or scripts. In there, one developer can prepare a file or a piece of code, and another developer can work on the same code or on the same text file, and you can manage it. There are also missing functionalities that can provide better comparison mechanisms for developers. It would be good in the next release to make the IDE ( /categories/ide ) lightweight, e.g. in the Web browser.
It's sometimes difficult to keep track of changes because there are no notifications, so you're unaware of any changes until you encounter that piece of code. It would be helpful to have a pop-up window with a notification. I've also found that error messages can be unclear making it difficult to understand the source of a problem. The speed of the application is a bit of an issue sometimes, but it's understandable because you are talking about an application that's an AI. It will improve as the technology evolves.
More online support such as a knowledge base should be available. When you compare it to Java and other applications, there is a great deal of support available for those. With FICO, however, there is no particular support that we can easily search with respect to our queries.
I would like to see more help on the internet and more training over the internet. They only have a few blogs there, so that should be increased.
Deployment area should be improved. Also, in the next release, I would like to see the creation of deployment files from RMA.