Software Quality Analyst at a retailer with 201-500 employees
Real User
Top 20
Oct 14, 2026
ImageKit can be improved because sometimes we face issues on the website where the video is not working properly or something unexpected happens. When we raise these issues to ImageKit, they resolve them, which is a very time-consuming process. ImageKit can improve by informing us what changes they have made in their system before making any changes.
Regarding improvements, the only minor challenges I have encountered while using ImageKit include the built-in image editor, which feels a bit limited for precise adjustments, especially when I am trying to fine-tune small details or make subtle changes. I have no real complaints so far; it has been good. However, the custom domain feature appears to be quite useful, and I have tried it with Amazon S3. It would be even better if there were more integrations available, such as with Cloudflare R2.
ImageKit can improve on the integration side because their downtime occurs quite often. Although they provide a fallback recall where image files that do not upload will be placed in a queue and automatically re-upload once the system returns to normal, sometimes any glitch on ImageKit will affect our brand perception. From the user's standpoint, they will claim that the error is coming from our brand, even though we are using ImageKit on the backbone.
There is a huge disparity in the pricing model, from the free option to the $9 plan, then it jumps to the $89 plan, which is quite substantial. I think there could be something in between, maybe at $20 or $50. The huge difference in pricing is the only inconvenience for me. I do not know the reasoning behind it, but I would have to think twice about upgrading.
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ImageKit can be improved because sometimes we face issues on the website where the video is not working properly or something unexpected happens. When we raise these issues to ImageKit, they resolve them, which is a very time-consuming process. ImageKit can improve by informing us what changes they have made in their system before making any changes.
Regarding improvements, the only minor challenges I have encountered while using ImageKit include the built-in image editor, which feels a bit limited for precise adjustments, especially when I am trying to fine-tune small details or make subtle changes. I have no real complaints so far; it has been good. However, the custom domain feature appears to be quite useful, and I have tried it with Amazon S3. It would be even better if there were more integrations available, such as with Cloudflare R2.
ImageKit can improve on the integration side because their downtime occurs quite often. Although they provide a fallback recall where image files that do not upload will be placed in a queue and automatically re-upload once the system returns to normal, sometimes any glitch on ImageKit will affect our brand perception. From the user's standpoint, they will claim that the error is coming from our brand, even though we are using ImageKit on the backbone.
There is a huge disparity in the pricing model, from the free option to the $9 plan, then it jumps to the $89 plan, which is quite substantial. I think there could be something in between, maybe at $20 or $50. The huge difference in pricing is the only inconvenience for me. I do not know the reasoning behind it, but I would have to think twice about upgrading.