IT Administrator at FPT Software Strategic Unit no 17
Real User
Top 20
Mar 31, 2025
In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing. Sometimes I had to uninstall, reinstall, or engage technical support, which took a lot of time. It would be helpful if the documentation could easily help us fix bugs on our own.
Sr. Administartor at a computer software company with 1,001-5,000 employees
Real User
Dec 29, 2021
The reporting is an area that can be improved, which is why we are looking for a replacement. The reports have to show the compliance level of the patching, which Ivanti does not provide. We need reports that are both good and presentable.
The pricing is a bit steep, although, as we can understand the features concerning the interface, it may be commensurate with the product's value. The product is geared towards really large enterprises, such as those of our customers. We act as integrators, partners of Cisco, meaning we provide customer service. We are resellers, not end-users. We exclusively provide patches using the client's console. I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high. I believe Windows to be free, included in the server license. Regarding the price, I would consider the product to be very good. I see no issues with it and consider it to be excellent. Its features are very complete.
Patch Management plays a crucial role in maintaining software security, stability, and performance by managing the deployment of updates for software applications and systems. Efficient Patch Management ensures that systems are protected against vulnerabilities by automating the distribution and application of updates. It is beneficial for IT departments to enhance security measures and maintain system health. With automated scheduling, manual intervention is minimized, allowing for...
In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing. Sometimes I had to uninstall, reinstall, or engage technical support, which took a lot of time. It would be helpful if the documentation could easily help us fix bugs on our own.
There are some issues in the on-premises infrastructure of the clients.
Ivanti Neurons Patch for Intune needs to improve stability. We had issues with patching.
The product's support and configuration need to improve. It needs to be more scalable.
Ivanti Patch could be improved with better integration with other cloud solutions.
The reporting is an area that can be improved, which is why we are looking for a replacement. The reports have to show the compliance level of the patching, which Ivanti does not provide. We need reports that are both good and presentable.
The pricing is a bit steep, although, as we can understand the features concerning the interface, it may be commensurate with the product's value. The product is geared towards really large enterprises, such as those of our customers. We act as integrators, partners of Cisco, meaning we provide customer service. We are resellers, not end-users. We exclusively provide patches using the client's console. I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high. I believe Windows to be free, included in the server license. Regarding the price, I would consider the product to be very good. I see no issues with it and consider it to be excellent. Its features are very complete.
Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti.
I would like to have better support for the application. For example, more regional support with 24/7 access would be helpful.