System Engineer at Kenera International Trading PLC
MSP
Top 5
Oct 25, 2024
The deployment process could be clarified, specifically around the ability to push the security application to clients from the central servers, as we faced issues with this. Additionally, having support engineers working twenty-four/seven would be advantageous.
Information security engineer at PricewaterhouseCoopers
Real User
Top 5
Mar 22, 2024
There is room for improvement in customer service and support. One significant difference is the lack of on-site support from Kaspersky. Symantec has a local team in Pakistan with representatives I can contact directly for troubleshooting and support. On the other hand, Kaspersky doesn't provide the same level of local resources. If I have an issue, I need to draft an email and send it to a Kaspersky help center. Their response can sometimes take up to a day or more. This leads to delays, especially when a client has an urgent problem.
Endpoint Protection Platform (EPP) safeguards endpoints by preventing malware, detecting malicious activities, and providing a centralized management system.
Modern EPPs are designed to address the growing threat landscape with features like real-time monitoring, machine learning-based threat detection, and integration with other security tools. They offer comprehensive protection that includes antivirus, anti-malware, and endpoint detection and response capabilities.
What features...
The deployment process could be clarified, specifically around the ability to push the security application to clients from the central servers, as we faced issues with this. Additionally, having support engineers working twenty-four/seven would be advantageous.
There is room for improvement in customer service and support. One significant difference is the lack of on-site support from Kaspersky. Symantec has a local team in Pakistan with representatives I can contact directly for troubleshooting and support. On the other hand, Kaspersky doesn't provide the same level of local resources. If I have an issue, I need to draft an email and send it to a Kaspersky help center. Their response can sometimes take up to a day or more. This leads to delays, especially when a client has an urgent problem.
It's been good for months but bad on older endpoints. Only performance issues.